Courting Disaster: An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response

abstract: ABSTRACT This dissertation examined how seven federal agencies utilized Twitter during a major natural disaster, Hurricane Sandy. Data collected included tweets between October 26-31, 2012 via TweetTracker, as well as federal social media policy doctrines and elite interviews, to discern patterns in the guidance provided to federal public information officers (PIOs). While scholarly research cites successful local and state government efforts utilizing social media to improve response efforts in a two-way communications interaction, no substantive research addresses social media’s role in crisis response capabilities at the federal level. This study contributes to the literature in three ways: it focuses solely on the use of social media by federal agencies in a crisis setting; it illuminates policy directives that often hamper federal crisis communication response efforts; and it suggests a proposed model that channels the flow of social media content for PIOs. This is especially important to the safety of the nation moving forward, since crises have increased. Additionally, Twitter was adopted only recently as an official communications tool in 2013. Prior to 2013, social media was applied informally and inconsistently. The findings of this study reveal a reliance upon a one-way, passive communication approach in social media federal policy directives, as well as vague guidelines in existing crisis communications models. Both dimensions are counter to risk management and crisis communication research, which embrace two-way interactivity with audiences and specific messaging that bolsters community engagement, which are vital to the role of the PIO. The resulting model enables the PIO to provide relevant information to key internal agencies and external audiences in response to a future crisis.Dissertation/ThesisCrisis Tweet Text and DataDoctoral Dissertation Mass Communication 201

Alumni Journal - Volume 91, Number 2

Editorials2 | From the Editor4 | From the President6 | From the Dean News8 | School of Medicine News10 | Alumni News11 | AIMS Report12 | Students Graduation 202013 | Graduation Feature: A letter to the graduates, awards, photos, residency information, and more14 | The Missing Regalia: Debra L. Stottlemyer \u2786 shares how alumni supported the senior class Features30 | Gloves: Hannah C. Lokos \u2720 tells a story of how she saw a glimpse of God32 | Department Reports: Emergency Medicine and Urology: E. Lea Walters \u2794 and Herbert C. Ruckle \u2786 report on their respective departments and distinguished faculty36 | Lessons Learned from COVID-19: Vincent P. Hsu \u2795 discusses how he learned to adjust through the pandemic38 | COVID-19 in Medical Intensive Care: H. Bryant Nguyen, MD, reflects on a lifetime experience40 | A Leap Toward the Future of Education: Douglas R. Hegstad \u2780-A reports on a new distance learning program42 | Learning from Home: A student reflection by Helena Herber (\u2723)43 | COVID-19 Stories44 | An Interview with Columbus D. Batiste \u2798: Part II47 | Alumni Spotlight: Featuring Wichit Srikureja \u279748 | Historial Snapshot: A Life of Serving in Faith In Memoriam49 | Featured Obituary: Virchel E. Wood \u276050 | Alumni Rememberedhttps://scholarsrepository.llu.edu/sm-alumni-journal/1030/thumbnail.jp

Town of Salem, New Hampshire annual report for the year 2012.

This is an annual report containing vital statistics for a town/city in the state of New Hampshire

Vital Signs, Spring 2010

A fifty-six page newsletter created by the Boonshoft School of Medicine to document the current affairs of the school. This issue includes a variety of feature articles, a research spotlight, a calendar of events, and more.https://corescholar.libraries.wright.edu/med_vital_signs/1016/thumbnail.jp

2004 annual town report of Newport, New Hampshire.

This is an annual report containing vital statistics for a town/city in the state of New Hampshire

The Montclarion, September 20, 2001

Student Newspaper of Montclair State Universityhttps://digitalcommons.montclair.edu/montclarion/2531/thumbnail.jp

The Montclarion, April 25, 2002

Student Newspaper of Montclair State Universityhttps://digitalcommons.montclair.edu/montclarion/2104/thumbnail.jp

The Montclarion, September 12, 2002

Student Newspaper of Montclair State Universityhttps://digitalcommons.montclair.edu/montclarion/2107/thumbnail.jp

Wilderness handrails: The evolution of search and rescue in Yosemite National Park

The evolution of search and rescue in Yosemite after World War II highlighted the ways in which park users and administrators negotiated the contentious discourses of technology, tourism, and wilderness in the modern national parks movement. The establishment of a technologically sophisticated search and rescue force provided free by the federal government blurred the lines between preservation and use in national park policy by allowing administrators to resist development and support wilderness while still providing a safe environment for recreation. The co-evolution of rock climbing and rescue also illuminated the resulting tensions between individual freedom, social responsibility, and class in environmental culture. Drawing from incident reports, administrative correspondence, and climbing literature, this thesis demonstrates that the professionalization of search and rescue enabled the Park Service to accommodate visitors seeking to both preserve nature and consume it through rock climbing and other wilderness activities in the nation\u27s premier national park

Town of Salem, New Hampshire, the gateway to New Hampshire, annual report for the year 2010.

This is an annual report containing vital statistics for a town/city in the state of New Hampshire