A comparative analysis of interface quality of mobile access to the services of selected banks

This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which wereused in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offe

Building A Comprehensive Visual Design For Learning Management System, Malaysia Ministry Of Education Lms As A Case Study

Usability and visual aesthetic elements play very important roles in the evolution of new media design and could be the key factor in determining the success or reliability of a website/portal. The Ministry of Education is no exception benefited the enjoyment of this positive development; it involves teachers, students, and higher administrations. The need to develop a system, which could engage these parties, has been widely initiated. However in the excitement in doing this, one needs to be aware that it has to meet the user's own acceptance. The pillar of this comparative study started with the development of samples on learning management system from Malaysia and international. It has been evaluated under a set of design and usability criteria, and further on, a comparison of findings was done on the major and minor problems. The analysis showed which elements to enhance and could damage perceptions of portal reliability. During the design development process, a new set of design was proposed and tested among local end users by using prototype tools. This study will propose the best approach from design and usability perspective, which enables the systematic development of our education system, and differing from those found in other by adopting our own cultures and mental models. On the limitation aspect, the research will only focus on visual design without looking into the technology behind it, which may affects on its overall performance. The sample of this research was also taken from students aged between 13 to 18 from local secondary school only. Based from the testing, the researcher believed that most Malaysian students are ready for the new approach of Education via information and communications technology (ICT). It is believed that they have been exposed to current technology evolution, and these groups would easily adapt the changes. Implementation of on-line project should be identified from the initial stage, whether it is in the form of application (SAAS) or portal approach because it will drive the whole thing from main strategy or direction and it would eventually be translated into visual design. At the end we would like to have better understanding in creating effective LMS interface and the coherence of design and usability elements applied onto i

A Mobile User Interface For Low-Literacy Users In Rural South Africa

Information and Communication Technology services for socio-economic development of low-literacy users in rural communities in developing regions are new research contributions that seek to alleviate poverty in underserved communities. The intended users are still new to these technologies and can be described as novice users. This study was conducted to design a mobile user interface to enable low-literacy users in Dwesa community in South Africa to have access to mobile commerce services. We applied different ethnographic research methods through a usercentred design approach to actively involve the target users in the design process. This helped to identify the users’ needs and also meet users’ expectations. The usability of the mobile user interface was evaluated with the target users in the community. The user evaluation shows that the users have positive attitudes and perception of the system. The study found that the user interface conforms to the users’ cultural experience and preferences and they are also positive in their intent to use the user interface

Designing for the "cultural other"

Differences in cultural contexts constitute differences in cognition, and research has shown that different cultures may use different cognitive tools for perception and reasoning. The cultural embeddings are significant in relation to HCI, because the cultural context is also embedded in the techniques and the tools that we apply. We lack a framework for discussing what and who we are, when we talk about a person as the user of an ICT system that has to be designed, developed and implemented. As a framework, we suggest a theory of complementary positions that insists on solid accounts from all observer posi-tions in relation to perspective, standpoint and focus. We need to develop com-plementary theories that embed complexity, and we need to reflect critically upon forty years of dominance by rationalistic, empirical understandings of the user as illustrated in the literature and practice within the HCI paradigm in system development

Creating New Pathways to Justice Using Simple Artificial Intelligence and Online Dispute Resolution

Access to justice in can be improved significantly through implementation of simple artificial intelligence (AI) based expert systems deployed within a broader online dispute resolution (ODR) framework. Simple expert systems can bridge the ‘implementation gap’ that continues to impede the adoption of AI in the justice domain. This gap can be narrowed further through the design of multi-disciplinary expert systems that address user needs through simple, non-legalistic user interfaces. This article provides a non-technical conceptual description of an expert system designed to enhance access to justice for non-experts. The system’s knowledge base would be populated with expert knowledge from the justice and dispute resolution domains. A conditional logic rule-based system forms the basis of the inference engine located between the knowledge base and a questionnaire-based user interface. The expert system’s functions include problem diagnosis, delivery of customized information, self-help support, triage and streaming into subsequent ODR processes. Its usability is optimized through the engagement of human computer interaction (HCI) and effective computing techniques that engage the social and emotional sides of technology. The conceptual descriptions offered in this article draw support from empirical observations of an innovative project aimed at creating an expert system for an ODR-enabled civil justice tribunal

Creating New Pathways to Justice Using Simple Artificial Intelligence and Online Dispute Resolution

Access to justice in can be improved significantly through implementation of simple artificial intelligence (AI) based expert systems deployed within a broader online dispute resolution (ODR) framework. Simple expert systems can bridge the ‘implementation gap’ that continues to impede the adoption of AI in the justice domain. This gap can be narrowed further through the design of multi-disciplinary expert systems that address user needs through simple, non-legalistic user interfaces. This article provides a non-technical conceptual description of an expert system designed to enhance access to justice for non-experts. The system’s knowledge base would be populated with expert knowledge from the justice and dispute resolution domains. A conditional logic rule-based system forms the basis of the inference engine located between the knowledge base and a questionnaire-based user interface. The expert system’s functions include problem diagnosis, delivery of customized information, self-help support, triage and streaming into subsequent ODR processes. Its usability is optimized through the engagement of human computer interaction (HCI) and effective computing techniques that engage the social and emotional sides of technology. The conceptual descriptions offered in this article draw support from empirical observations of an innovative project aimed at creating an expert system for an ODR-enabled civil justice tribunal

Perspectives on human-computer interaction and culture

Due to the global distribution of technology and its use in highly culturally diverse settings, an understanding of culture, in particular the connection between culture and technology use, is becoming more relevant for distributors and developers of such technology, in order to survive in a dynamic market environment and to be able to offer products that are tailored to the requirements of the specific end user. Therefore, the overarching topic of this thesis is the exploration of the role of culture in human-computer interaction (HCI) as a key factor to understanding the user. This thesis sheds light on the role of culture and socio-cultural systems and their multi-layered manifestations in human-computer interaction. The related research consists of two main strands: The first strand (manuscript 1 and 2) focuses primarily on examining the extent to which national culture is considered in HCI studies, and the extent to which subjects from different national settings are part of HCI studies. The key findings of the first strand are that HCI research tends to neglect culture, or, if it is considered, it is mostly treated narrowly, as a single variable that measures national cultures. The restricted cultural perspective becomes further evident when studying the participant samples from the most relevant HCI conference. There was a strong focus on participant samples from countries whose inhabitants tend to be Western, educated, industrialised, rich and democratic (WEIRD) and most of the other countries were clearly underrepresented. The second strand of this thesis (manuscript 3 to 6) centres on the examination of the relationship between HCI and cultural as well as socio-cultural systems, particularly in knowledge-intensive practices. It shows the rich practices of technology appropriation in study settings outside of the typical WEIRD contexts. Furthermore, it explores the manifold, rich and often complex ways in which the use of technology is impacted by structures and practices of cultural systems, and, in the same way, transforms these systems. The results from both strands of enquiry show that the HCI community should consider the diversity of potential technology users in its research and recommendations. Only in this way can technological developments be realised that are globally useful and usable on a broad scale. To support the HCI community on this path, alongside suggestions for further research projects, this thesis presents several detailed recommendations on how to increase diversity and the consideration of cultural aspects in HCI research and the HCI community

Exploring user experience (UX) factors For ICTD services

Consistent with global entities such as the United Nations- through the World Summit of the Information Society (WSIS), introduction of Information and Communication Technology (ICT) for human development has seen the introduction of ICT-based services aimed at facilitating socio-economic development of marginalized communities. The use of ICTs has always solicited the concept of Human Computer Interaction (HCI), which involves the methods which humans interact with technology. The types of User Interfaces (UIs) and interaction techniques that people use to interact with ICTs affects the way they perceive technology and eventually, their acceptance of the technology. Current ICT systems still haven‟t adopted the concept of placing the user at the core of the interaction. Users are still required to adapt themselves to the interface‟s characteristics; which limits the number of people who can use the system due to inabilities to adapt to the interface. As a result, the information embedded in these technologies is still inaccessible and useless to Marginalized Rural Area (MRA) users. Such usability challenges can be mitigated against and avoided by matching UI components with the users‟ mental models, language, preferences, needs and other socio-cultural artefacts. In this research, literature in Human-Computer Interaction (HCI) is reviewed with emphasis on the usability and User Experience (UX) during user interaction with ICTs using various modes of interactions. HCI emphasizes the need for systems to take account of user‟s characteristics such as their abilities, needs, socio-cultural experiences, behaviours and interests. In efforts to meet the requirement of UX, the user, system and the context of use, need to be evaluated, taking into consideration that changing one entity modifies the UX. This will be achieved by persona profiling to determine the key characteristics of the user communities, clustered according to the key UX attributes. Subsequently, through detailed usability evaluations, including the use of System Usability Scale (SUS) to determine user satisfaction with various UI components/techniques per identified persona- thus providing and persona mapping for usability of Information and Communication Technology for Development (ICTD) services. The results from this research are reflective of the importance of creating personas for usability testing. Some of the personas do not have a problem with interacting with most of the interfaces but their choice of interface comes from a preference point of view. For some personas, their skills and level of experience with ICTs motivates their choice of interface. The common UI component that users from across the spectrum appreciate is UI consistency which makes interaction easier and more natural. Common obstacles with current User Interfaces (UIs) that inhibit users from MRAs include the hefty use of text in interfaces, unintuitive navigation structures and the use of a foreign language. Differences in UIs from different application developers present an inconsistency which challenges the users from rural areas. These differences include the layout, the text entry methods and the form of output produced. A solution to this has been identified from the usability test as the use of speech-enabled interfaces in a language that can be understood by the target audience. In addition, through literature study it has been found that UX of interfaces can be improved by the use of less textual or text-free interfaces. Based on literature, users from MRAs can benefit from using hand-writing based UIs for text-based entry which mimics pen and paper environment for literate users who have experience with writing. Finally, the use of numbered options can assist illiterate users in tasks that requires users to choose options and for navigation. Therefore, consistency in UIs designed to be used by MRA users can improve usability of these interfaces and thus, improving the overall UX