User requirement elicitation for cross-language information retrieval

Who are the users of a cross-language retrieval system? Under what circumstances do they need to perform such multi-language searches? How will the task and the context of use affect successful interaction with the system? Answers to these questions were explored in a user study performed as part of the design stages of Clarity, a EU founded project on cross-language information retrieval. The findings resulted in a rethink of the planned user interface and a consequent expansion of the set of services offered. This paper reports on the methodology and techniques used for the elicitation of user requirements as well as how these were in turn transformed into new design solutions

Reflections on Mira : interactive evaluation in information retrieval

Evaluation in information retrieval (IR) has focussed largely on noninteractive evaluation of text retrieval systems. This is increasingly at odds with how people use modern IR systems: in highly interactive settings to access linked, multimedia information. Furthermore, this approach ignores potential improvements through better interface design. In 1996 the Commission of the European Union Information Technologies Programme, funded a three year working group, Mira, to discuss and advance research in the area of evaluation frameworks for interactive and multimedia IR applications. Led by Keith van Rijsbergen, Steve Draper and myself from Glasgow University, this working group brought together many of the leading researchers in the evaluation domain from both the IR and human computer interaction (HCI) communities. This paper presents my personal view of the main lines of discussion that took place throughout Mira: importing and adapting evaluation techniques from HCI, evaluating at different levels as appropriate, evaluating against different types of relevance and the new challenges that drive the need for rethinking the old evaluation approaches. The paper concludes that we need to consider more varied forms of evaluation to complement engine evaluation

Integration of decision support systems to improve decision support performance

Decision support system (DSS) is a well-established research and development area. Traditional isolated, stand-alone DSS has been recently facing new challenges. In order to improve the performance of DSS to meet the challenges, research has been actively carried out to develop integrated decision support systems (IDSS). This paper reviews the current research efforts with regard to the development of IDSS. The focus of the paper is on the integration aspect for IDSS through multiple perspectives, and the technologies that support this integration. More than 100 papers and software systems are discussed. Current research efforts and the development status of IDSS are explained, compared and classified. In addition, future trends and challenges in integration are outlined. The paper concludes that by addressing integration, better support will be provided to decision makers, with the expectation of both better decisions and improved decision making processes

KARL: A Knowledge-Assisted Retrieval Language

Data classification and storage are tasks typically performed by application specialists. In contrast, information users are primarily non-computer specialists who use information in their decision-making and other activities. Interaction efficiency between such users and the computer is often reduced by machine requirements and resulting user reluctance to use the system. This thesis examines the problems associated with information retrieval for non-computer specialist users, and proposes a method for communicating in restricted English that uses knowledge of the entities involved, relationships between entities, and basic English language syntax and semantics to translate the user requests into formal queries. The proposed method includes an intelligent dictionary, syntax and semantic verifiers, and a formal query generator. In addition, the proposed system has a learning capability that can improve portability and performance. With the increasing demand for efficient human-machine communication, the significance of this thesis becomes apparent. As human resources become more valuable, software systems that will assist in improving the human-machine interface will be needed and research addressing new solutions will be of utmost importance. This thesis presents an initial design and implementation as a foundation for further research and development into the emerging field of natural language database query systems

Towards better measures: evaluation of estimated resource description quality for distributed IR

An open problem for Distributed Information Retrieval systems (DIR) is how to represent large document repositories, also known as resources, both accurately and efficiently. Obtaining resource description estimates is an important phase in DIR, especially in non-cooperative environments. Measuring the quality of an estimated resource description is a contentious issue as current measures do not provide an adequate indication of quality. In this paper, we provide an overview of these currently applied measures of resource description quality, before proposing the Kullback-Leibler (KL) divergence as an alternative. Through experimentation we illustrate the shortcomings of these past measures, whilst providing evidence that KL is a more appropriate measure of quality. When applying KL to compare different QBS algorithms, our experiments provide strong evidence in favour of a previously unsupported hypothesis originally posited in the initial Query-Based Sampling work

On Birthing Dancing Stars: The Need for Bounded Chaos in Information Interaction

While computers causing chaos is acommon social trope, nearly the entirety of the history of computing is dedicated to generating order. Typical interactive information retrieval tasks ask computers to support the traversal and exploration of large, complex information spaces. The implicit assumption is that they are to support users in simplifying the complexity (i.e. in creating order from chaos). But for some types of task, particularly those that involve the creative application or synthesis of knowledge or the creation of new knowledge, this assumption may be incorrect. It is increasingly evident that perfect order—and the systems we create with it—support highly-structured information tasks well, but provide poor support for less-structured tasks.We need digital information environments that help create a little more chaos from order to spark creative thinking and knowledge creation. This paper argues for the need for information systems that offerwhat we term ‘bounded chaos’, and offers research directions that may support the creation of such interface