Investigating and Supporting Sensemaking within Online Health Communities

This dissertation focuses on understanding and supporting individual and collective sensemaking within online health communities (OHCs). This major goal was achieved in three aims. In Aim 1, this dissertation contributes a rich descriptive account of collective sensemaking in OHCs forums by describing how it occurs and develops, what triggers it, what elements constitute collective construction of meaning, and what conversational moves positively contribute to this process. Further, it describes how collective sensemaking in OHCs is impacted by the interplay between informational and socio-emotional needs of OHCs members. Moreover, it examines how design of different social computing platforms influences OHCs members’ ability to meet their informational and socio-emotional needs and engage in collective sensemaking. In Aim 2, this dissertation explores the design space of tools for supporting individual sensemaking through optimized information access. Through the design and evaluation of a prototype DisVis it examines the impact of such tools on OHCs members’ ability to understand information within discussion threads. In the final Aim 3, this dissertation proposes a novel approach for meeting the three main needs identified in Aims 1 and 2: promoting individual sensemaking, while at the same time encouraging collective sensemaking, and facilitating development of social awareness and ties among community members. The design and evaluation of the novel solution for visualizing discussion threads that synergistically addresses these three needs—dSense—provides insights for future research and design of interactive solutions for supporting individual and collective sensemaking within OHCs

Supporting the sensemaking process in visual analytics

Visual analytics is the science of analytical reasoning facilitated by interactive visual interfaces. It involves interactive exploration of data using visualizations and automated data analysis to gain insight, and to ultimately make better decisions. It aims to support the sensemaking process in which information is collected, organized and analyzed to form new knowledge and inform further action. Interactive visual exploration of the data can lead to many discoveries in terms of relations, patterns, outliers and so on. It is difficult for the human working memory to keep track of all findings during a visual analysis. Also, synthesis of many different findings and relations between those findings increase the information overload and thereby hinders the sensemaking process further. The central theme of this dissertation is How to support users in their sensemaking process during interactive exploration of data? To support the sensemaking process in visual analytics, we mainly focus on how to support users to capture, reuse, review, share, and present the key aspects of interest concerning the analysis process and the findings during interactive exploration of data. For this, we have developed generic models and tools that enable users to capture findings with provenance, and construct arguments; and to review, revise and share their visual analysis. First, we present a sensemaking framework for visual analytics that contains three linked views: a data view, a navigation view and a knowledge view for supporting the sense-making process. The data view offers interactive data visualization tools. The navigation view automatically captures the interaction history using a semantically rich action model and provides an overview of the analysis structure. The knowledge view is a basic graphics editor that helps users to record findings with provenance and to organize findings into claims using diagramming techniques. Users can exploit automatically captured interaction history and manually recorded findings to review and revise their visual analysis. Thus, the analysis process can be archived and shared with others for collaborative visual analysis. Secondly, we enable analysts to capture data selections as semantic zones during an analysis, and to reuse these zones on different subsets of data. We present a Select & Slice table that helps analysts to capture, manipulate, and reuse these zones more explicitly during exploratory data analysis. Users can reuse zones, combine zones, and compare and trace items of interest across different semantic zones and data slices. Finally, exploration overviews and searching techniques based on keywords, content similarity, and context helped analysts to develop awareness over the key aspects of the exploration concerning the analysis process and findings. On one hand, they can proactively search analysis processes and findings for reviewing purposes. On the other hand, they can use the system to discover implicit connections between findings and the current line of inquiry, and recommend these related findings during an interactive data exploration. We implemented the models and tools described in this dissertation in Aruvi and HARVEST. Using Aruvi and HARVEST, we studied the implications of these models on a user’s sensemaking process. We adopted the short-term and long-term case studies approach to study support offered by these tools for the sensemaking process. The observations of the case studies were used to evaluate the models

Towards a Theory of Analytical Behaviour: A Model of Decision-Making in Visual Analytics

This paper introduces a descriptive model of the human-computer processes that lead to decision-making in visual analytics. A survey of nine models from the visual analytics and HCI literature are presented to account for different perspectives such as sense-making, reasoning, and low-level human-computer interactions. The survey examines the people and computers (entities) presented in the models, the divisions of labour between entities (both physical and role-based), the behaviour of both people and machines as constrained by their roles and agency, and finally the elements and processes which define the flow of data both within and between entities. The survey informs the identification of four observations that characterise analytical behaviour - defined as decision-making facilitated by visual analytics: bilateral discourse, divisions of labour, mixed-synchronicity information flows, and bounded behaviour. Based on these principles, a descriptive model is presented as a contribution towards a theory of analytical behaviour. The future intention is to apply prospect theory, a economic model of decision-making under uncertainty, to the study of analytical behaviour. It is our assertion that to apply prospect theory first requires a descriptive model of the processes that facilitate decision-making in visual analytics. We conclude it necessary to measure the perception of risk in future work in order to apply prospect theory to the study of analytical behaviour using our proposed model

Collaborative Human-Computer Interaction with Big Wall Displays - BigWallHCI 2013 3rd JRC ECML Crisis Management Technology Workshop

The 3rd JRC ECML Crisis Management Technology Workshop on Human-Computer Interaction with Big Wall Displays in Situation Rooms and Monitoring Centres was co-organised by the European Commission Joint Research Centre and the University of Applied Sciences St. Pölten, Austria. It took place in the European Crisis Management Laboratory (ECML) of the JRC in Ispra, Italy, from 18 to 19 April 2013. 40 participants from stakeholders in the EC, civil protection bodies, academia, and industry attended the workshop. The hardware of large display areas is on the one hand mature since many years and on the other hand changing rapidly and improving constantly. This high pace developments promise amazing new setups with respect to e.g., pixel density or touch interaction. On the software side there are two components with room for improvement: 1. the software provided by the display manufacturers to operate their video walls (source selection, windowing system, layout control) and 2. dedicated ICT systems developed to the very needs of crisis management practitioners and monitoring centre operators. While industry starts to focus more on the collaborative aspects of their operating software already, the customized and tailored ICT applications needed are still missing, unsatisfactory, or very expensive since they have to be developed from scratch many times. Main challenges identified to enhance big wall display systems in crisis management and situation monitoring contexts include: 1. Interaction: Overcome static layouts and/or passive information consumption. 2. Participatory Design & Development: Software needs to meet users’ needs. 3. Development and/or application of Information Visualisation & Visual Analytics principle to support the transition from data to information to knowledge. 4. Information Overload: Proper methods for attention management, automatic interpretation, incident detection, and alarm triggering are needed to deal with the ever growing amount of data to be analysed.JRC.G.2-Global security and crisis managemen

The Question-driven Dashboard: How Can We Design Analytics Interfaces Aligned to Teachers’ Inquiry?

One of the ultimate goals of several learning analytics (LA) initiatives is to close the loop and support students’ and teachers’ reflective practices. Although there has been a proliferation of end-user interfaces (often in the form of dashboards), various limitations have already been identified in the literature such as key stakeholders not being involved in their design, little or no account for sense-making needs, and unclear effects on teaching and learning. There has been a recent call for human-centred design practices to create LA interfaces in close collaboration with educational stakeholders to consider the learning design, and their authentic needs and pedagogical intentions. This paper addresses the call by proposing a question-driven LA design approach to ensure that end-user LA interfaces explicitly address teachers’ questions. We illustrate the approach in the context of synchronous online activities, orchestrated by pairs of teachers using audio-visual and text-based tools (namely Zoom and Google Docs). This study led to the design and deployment of an open-source monitoring tool to be used in real-time by teachers when students work collaboratively in breakout rooms, and across learning spaces

Open is an Invitation: Exploring Use of Open Educational Resources with Ontario Post-Secondary Educators

abstract: During the 2017-2018 academic year, I worked as Program Manager for a government-funded post-secondary organization in Ontario, Canada. A core part of my professional role was creating awareness and increasing the use of open educational resources (OER) in partnership with Ontario educators. I conducted this work with the support of colleagues and OER advocates at public colleges and universities. Collectively, we focused on the use of OER as an opportunity to: (a) reduce the cost of post-secondary resources, (b) diversify the types of resources used in teaching and learning, and (c) explore opportunities to create assessments and activities that empowered learners as co-creators of knowledge. Alongside my professional role during this year, I engaged in a mixed-methods action research study using change management strategies and Ajzen’s (1991) Theory of Planned Behavior. The purpose of the study was to determine the usefulness of an awareness and support strategy designed to increase the use of OER among post-secondary educators in Ontario. For many of the participants in the study (n = 38), OER were new elements in their teaching practice. I engaged in focused and meaningful dialogue with them as part of professional development sessions in order to fully explore their perspectives about use of OER. I chose two facilitation designs as the action of my action research. The first was a pair of face-to-face workshops, and the second was an open online course commonly called a MOOC (massive open online course). These were the interventions (and innovations) for the study. From the perspective of the participants, the awareness and support strategies were determined to be useful for increasing their use of OER.Dissertation/ThesisDoctoral Dissertation Educational Leadership and Policy Studies 201

From Hyperlinks to Hypercues : Entity-Based Affordances for Fluid Information Exploration

Peer reviewe

Making sense of strangers' expertise from digital artifacts

In organizations, individuals typically rely on their personal networks to obtain expertise when faced with ill-defined problems that require answers that are beyond the scope of their own knowledge. However, individuals cannot always get the needed expertise from their local colleagues. This issue is particularly acute for members in large geographically dispersed organizations since it is difficult to know ?who knows what? among numerous colleagues. The proliferation of social computing technologies such as blogs, online forums, social tags and bookmarks, and social network connection information have expanded the reach and ease at which knowledge workers may become aware of others? expertise. While all these technologies facilitate access to a stranger that can potentially provide needed expertise or advice, there has been little theoretical work on how individuals actually go about this process. I refer to the process of gathering complex, changing and potentially equivocal information, and comprehending it by connecting nuggets of information from many sources to answer vague, non-procedural questions as the process of ?sensemaking?. Through a study of 81 fulltime IBM employees in 21 countries, I look at how existing models and theories of sensemaking and information search may be inadequate to describe the ?people sensemaking? process individuals go through when considering contacting strangers for expertise. Using signaling theory as an interpretive framework, I describe how certain ?signals? in various social software are hard to fake, and are thus more reliable indicators of expertise, approachability, and responsiveness. This research has the potential to inform models of sensemaking and information search when the search is for people, as opposed to documents