Human-computer interaction and sociological insight: A theoretical examination and experiment in building affinity in small groups

The juxtaposition of classic sociological theory and the, relatively, young discipline of human-computer interaction (HCI) serves as a powerful mechanism for both exploring the theoretical impacts of technology on human interactions as well as the application of technological systems to moderate interactions. It is the intent of this dissertation to contribute to the knowledge of both HCI and sociology through a brief discussion of the state of sociological theory and its shortcomings, the design and evaluation of a system to promote social affinity in dyadic work, a method for empirically measuring affinity free from the social desirability bias of surveys, and a proposal for a new direction for HCI to include classic sociological theories. Ultimately, this dissertation serves as an introduction to a series of future research projects by laying the theoretical and methodological foundations for exploring indirect technological mediation of social interactions

Reading the Source Code of Social Ties

Though online social network research has exploded during the past years, not much thought has been given to the exploration of the nature of social links. Online interactions have been interpreted as indicative of one social process or another (e.g., status exchange or trust), often with little systematic justification regarding the relation between observed data and theoretical concept. Our research aims to breach this gap in computational social science by proposing an unsupervised, parameter-free method to discover, with high accuracy, the fundamental domains of interaction occurring in social networks. By applying this method on two online datasets different by scope and type of interaction (aNobii and Flickr) we observe the spontaneous emergence of three domains of interaction representing the exchange of status, knowledge and social support. By finding significant relations between the domains of interaction and classic social network analysis issues (e.g., tie strength, dyadic interaction over time) we show how the network of interactions induced by the extracted domains can be used as a starting point for more nuanced analysis of online social data that may one day incorporate the normative grammar of social interaction. Our methods finds applications in online social media services ranging from recommendation to visual link summarization.Comment: 10 pages, 8 figures, Proceedings of the 2014 ACM conference on Web (WebSci'14

Exploring the Use of Enterprise 2.0 and Its Impact on Social Capital within a Large Organisation

Despite the rampant adoption of Enterprise 2.0, there is lack of empirical evidence of how Enterprise 2.0 is aptly supporting the business objectives. Social capital theory will be used as a theoretical lens to understand the impact and implications of individual use of Enterprise 2.0. To ascertain the impact from the use of Enterprise 2.0 on the various dimensions of social capital, a single in-depth qualitative case study was conducted with a large professional services organisation. The findings unfold the different areas of impacts based on actual individual use and experience. The research concludes with a framework delineating the intertwined relationship between each social capital dimensions

Sticks and Stones May Break My Bones but Words Will Never Hurt Me...Until I See Them: A Qualitative Content Analysis of Trolls in Relation to the Gricean Maxims and (IM)Polite Virtual Speech Acts

The troll is one of the most obtrusive and disruptive bad actors on the internet. Unlike other bad actors, the troll interacts on a more personal and intimate level with other internet users. Social media platforms, online communities, comment boards, and chatroom forums provide them with this opportunity. What distinguishes these social provocateurs from other bad actors are their virtual speech acts and online behaviors. These acts aim to incite anger, shame, or frustration in others through the weaponization of words, phrases, and other rhetoric. Online trolls come in all forms and use various speech tactics to insult and demean their target audiences. The goal of this research is to investigate trolls\u27 virtual speech acts and the impact of troll-like behaviors on online communities. Using Gricean maxims and politeness theory, this study seeks to identify common vernacular, word usage, and other language behaviors that trolls use to divert the conversation, insult others, and possibly affect fellow internet users’ mental health and well-being

E-Mail Overload and Instant Messaging: Different Investigative Dimensions

While there have been extensive investigations on email overload, the main source of this business and management problem has received less attention so far. There are claims that using Instant Messaging (IM) reduces email overload, however, this has not been validated by academic research findings. This paper investigates how email overload is generated, and why IM is claimed to reduce it. Data collection was through the use of a quantitative mono-method, via an anonymous Survey Monkey online questionnaire. Respondents are members of an international professional body – The International Institute of Risk & Safety Management (IIRSM) – and work in different countries, industries and organizations. A cross-sectional Case Study, with an inductive approach is used. Results provide evidence that email overload is not externally-generated and that using IM does help reduce this internally-generated overload. A potential link between email overload, IM use and industry is observed. This study helps develop a more comprehensive understanding of email overload and contributes unique findings focused on establishing the main source of this universal workplace problem. Claims that IM reduces overload come from marketing material and newspaper articles lacking empirical evidence. This research is the first to establish whether or not these claims are true

The imperfect observer: Mind, machines, and materialism in the 21st century

The dualist / materialist debates about the nature of consciousness are based on the assumption that an entirely physical universe must ultimately be observable by humans (with infinitely advanced tools). Thus the dualists claim that anything unobservable must be non-physical, while the materialists argue that in theory nothing is unobservable. However, there may be fundamental limitations in the power of human observation, no matter how well aided, that greatly curtail our ability to know and observe even a fully physical universe. This paper presents arguments to support the model of an inherently limited observer and explores the consequences of this view

Location-Independent Organizations: Designing Collaboration Across Space and Time

Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies. Yet in an increasing number of organizations—location-independent organizations—employees are fully distributed, exist without a physical office, and engage in reciprocally interdependent work. To understand how these distributed organizations collaborate, I undertook an inductive multiple-case study. I identify two patterns of collaboration, an asynchronous orientation and a real-time orientation, and reveal the specific enabling practices for each, with a focus on asynchronous-oriented organizations. This research contributes to the distributed work literature by detailing three novel practices that enable effective collaboration for reciprocally interdependent work without geographic or temporal alignment and to the organizational design literature by identifying distinct approaches to distributed collaboration. This study also engages with the future-of-work conversation by providing empirical grounding that enhances our understanding of the theory, boundary conditions, and nuance of the phenomenon of distributed organizations, specifically location-independent organizations

Mind the gap: gap factors in intercultural business communication : a study of German-Indian semi-virtual tech/engineering teams

While the affordances of technology have facilitated virtual modes of global collaboration, cultural variances and a geographically-dispersed environment can also lead to impaired group communication in team interaction. This qualitative study draws on data gathered from four organizations to investigate the miscommunication and cognitive dissonances reported by virtual German-Indian engineering/tech communities of practice. The study argues that it is not so much the performance or doing of a communicative act that creates dissonances, but the gaps, i.e., the absence or not-doing of certain communicative actions expected in a collaborative context. The gap factors are experienced as unfulfilled reciprocal expectations, and are classified and explored against three parameters: 1) the culture of a technological community of practice, 2) the power relations between the interactants, and 3) the consequences of virtual communication. The findings indicate a complementary divergence between the two groups regarding the nature of gaps. While the German teams report gaps in communicative efficiency and content caused e.g., by non-disclosure, euphemistic language and a deficiency in push communication, the Indian teams perceive gaps in relationality and affective signaling. At the same time, they are two sides of the same coin, with the divergences arising from the way in which the intersecting structural parameters are viewed as being salient in interaction. The study concludes with implications and suggestions for organizational practice