273,060 research outputs found
Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle
Bringing together the ICT and the business layer of a service-oriented system
(SoS) remains a great challenge. Few papers tackle the management of SoS from
the business and organizational point of view. One solution is to use the
well-known ITIL v.3 framework. The latter enables to transform the organization
into a service-oriented organizational which focuses on the value provided to
the service customers. In this paper, we align the steps of the service
provisioning model with the ITIL v.3 processes. The alignment proposed should
help organizations and IT teams to integrate their ICT layer, represented by
the SoS, and their business layer, represented by ITIL v.3. One main advantage
of this combined use of ITIL and a SoS is the full service orientation of the
company.Comment: This document is the technical work of a conference paper submitted
to the International Conference on Exploring Service Science 1.5 (IESS 2015
A MANAGED APPROACH OF INTERACTION BETWEEN AGILE SCRUM AND SOFTWARE CONFIGURATION MANAGEMENT SYSTEM
In current age the agile software development is one of the most popular software development methodology but due the mismanagement and lack of efficient handling of agile scrum and software configuration management system our software industry is facing a high rate of failed product, keeping this as my motivation, I have designed a efficient checklist which will help the industry to organized the interaction between agile scrum process and software configuration management system in a efficient and managed way and definitely that will increase the successful project in the software industry. Index-term : Agile Scrums, Software development, Software configuration management system, Checklist, Successful project
System implementation: managing project and post project stage - case study in an Indonesian company
The research reported in this paper aims to get a better\ud
understanding of how the implementation process of\ud
enterprise systems (ES) can be managed, by studying the\ud
process from an organisational perspective. A review of\ud
the literature on previous research in ES implementation\ud
has been carried out and the state of the art of ES\ud
implementation research is defined. Using several body of\ud
literature, an organisational view on ES implementation is\ud
described, explaining that ES implementation involves\ud
challenges from triple domain, namely technological\ud
challenge, business process related challenge, and\ud
organisational challenge. Based on the defined state of the\ud
art and the organisational view on ES implementation\ud
developed in this research, a research framework is\ud
presented, addressing the project as well as the postproject\ud
stage, and a number of essential issues within the\ud
stages. System alignment, knowledge acquisition, change\ud
mobilisation are the essntial issues to be studied in the\ud
project stage while institutionalisation effort and\ud
continuous improvement facilitation are to be studied in\ud
the post-project stage. Case studies in Indonesian\ud
companies are used to explain the framework
Managing evolution and change in web-based teaching and learning environments
The state of the art in information technology and educational technologies is evolving constantly.
Courses taught are subject to constant change from organisational and subject-specific reasons. Evolution
and change affect educators and developers of computer-based teaching and learning environments alike –
both often being unprepared to respond effectively. A large number of educational systems are designed
and developed without change and evolution in mind. We will present our approach to the design and
maintenance of these systems in rapidly evolving environments and illustrate the consequences of evolution
and change for these systems and for the educators and developers responsible for their implementation and
deployment. We discuss various factors of change, illustrated by a Web-based virtual course, with the
objective of raising an awareness of this issue of evolution and change in computer-supported teaching and
learning environments. This discussion leads towards the establishment of a development and management
framework for teaching and learning systems
Towards the realisation of an integratated decision support environment for organisational decision making
Traditional decision support systems are based on the paradigm of a single decision maker working at a stand‐alone computer or terminal who has a specific decision to make with a specific goal in mind. Organizational decision support systems aim to support decision makers at all levels of an organization (from executive, middle management managers to operators), who have a variety of decisions to make, with different priorities, often in a distributed and dynamic environment. Such systems need to be designed and developed with extra functionality to meet the challenges such as collaborative working. This paper proposes an Integrated Decision Support Environment (IDSE) for organizational decision making. The IDSE distinguishes itself from traditional decision support systems in that it can flexibly configure and re‐configure its functions to support various decision applications. IDSE is an open software platform which allows its users to define their own decision processes and choose their own exiting decision tools to be integrated into the platform. The IDSE is designed and developed based on distributed client/server networking, with a multi‐tier integration framework for consistent information exchange and sharing, seamless process co‐ordination and synchronisation, and quick access to packaged and legacy systems. The prototype of the IDSE demonstrates good performance in agile response to fast changing decision situations
The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process
This paper details the use of the IT Infrastructure Library Framework (ITIL)
for optimising process workflows in the IT Service Centre of Harz University in
Wernigerode, Germany, exemplified by the Release Management Process. It is
described, how, during the course of a special ITIL project, the As-Is-Status
of the various original processes was documented as part of the process life
cycle and then transformed in the To-Be-Status, according to the ITIL Best
Practice Framework. It is also shown, how the ITIL framework fits into the
four-layered-process model, that could be derived from interviews with the
universities IT support staff, and how the various modified processes
interconnect with each other to form a value chain. The paper highlights the
final results of the project and gives an outlook on the future use of ITIL as
a business modelling tool in the IT Service Centre of Harz University. It is
currently being considered, whether the process model developed during the
project could be used as a reference model for other university IT centres.Comment: 7 pages, 7 figure
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The P3 platform: an approach and software system for developing diagrammatic model-based methods in design research
Many issues in design and design management have been explored by building models which capture the relationships between different aspects of the problem at hand. These models require computer support to construct and analyse. However, appropriate modelling tools can be time-consuming to develop in a research environment. Reflecting upon five design research projects, this paper proposes that such projects can be facilitated by recognising the iterative and tightly-coupled nature of research and tool development, and by attempting to minimise the effort of solution prototyping within this process. Our approach is enabled by a software platform which can be rapidly configured to implement many conceivable modelling approaches. This configurability is complemented by an emerging library of modelling and analysis approaches tailored to explore design process systems. The platform-based approach enables any mix of modelling concepts to be easily created. We propose it could thus help researchers to explore a wide range of questions without being constrained to existing conventions for modelling – or for model integration
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