Implementation of Case Management for Quality Improvement at Purwokerto Islamic Hospital

Background: Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes. This study aimed to investigate the implementation of case management and its effects on quality of care at Purwokerto Islamic Hospital. Subjects and Method: A qualitative study was conducted at Purwokerto Islamic Hospital, Purwokerto, Central Java, from December 2017 to March 2018. A sample of informants was selected for this study, consisting of 6 case managers and 15 patients with diabetes mellitus. The dependent variable was service quality, including communication, collaboration, coordination, patient satisfaction, and care giver satisfaction. The independent variable was implementation of case management. The data were collected by questionnaire, in-depth interview, observation, and document review. Results: Satisfaction among health professions (doctors, nurses, other health providers), was higher after implementation of case management than before. Like¬wise, patient satisfaction, particularly inpatient, was higher after case management than before. Conclusion: Case management has been implemented at Purwokerto Islamic Hospital, and has improved the quality of health service, and has increased patient satisfaction. Keywords: case management, service quality, patient satisfactio

Case management and Think First completion

“The final, definitive version of this article has been published in the Journal, Probation Journal, Vol 53 Issue 3, 2006, Copyright The Trade Union and Professional Association for Family Court and Probation Staff, by SAGE Publications Ltd at: http://prb.sagepub.com/ " DOI: 10.1177/0264550506066771This article considers the findings of a small-scale study of the practice of case managers supervising offenders required to attend the Think First Group. It explores the interface between one-to-one and group-based work within multi-modal programmes of supervision and seeks to identify those practices that support individuals in completing a group.Peer reviewe

Case management of persons with acquired immunodeficiency syndrome in San Francisco.

The acquired immunodeficiency syndrome (AIDS) epidemic represents a growing challenge for the health care system and for case management models applied to persons with AIDS. The experience of San Francisco highlights some of the issues involved in developing a case management system appropriate to the needs of persons with AIDS, as well as providers, and payers. Dramatic growth in the size and complexity of the AIDS caseload and the involvement of public, health maintenance organization, and community providers has required the increasing formalization and centralization of case management roles. Persistent questions about the definition and goals of case management complicate development of these services

The management of civil cases: a snapshot

Reports on research into the extent to which eight county courts have succeeded in using case management to fulfil the goals of the 1999 civil justice reforms. Reviews the main findings on whether the modifications have brought about a change in litigation culture, the practical application of the case management process, the use of experts, the role of case management conferences and the number of cases in which settlement occurs, including the impact of CPR Part 36. Discusses concerns relating to resources, court administration and the effect of the reforms on costs