36 research outputs found

    Mobile Business as Strategic Tools in the US Airline Industry

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    This thesis analyzes opportunities and threats of mobile business in the context of the US airline industry as s strategic tool to create a sustainable competitive advantage through the implementation of an effective mobile business model. The analysis is based on the assumption that mobile airline strategies have to create a strategic fit with the business environment seen from an airline perspective. Forces inherent in the global environment as well as in the micro-environment are analyzed using environmental scanning as systematic technique. Exploratory data obtained from a focus group interview is added to the analysis in order to assess opportunities and threats and to extract the key success factors for airline m-business, which is found to have tremendous impact on the way an airline creates value to its customers. Key success factors discussed in this thesis are user experience, the value contribution of mobile technology, and customer requirements. Crucial elements found for matching these factors are to expedite and facilitate processes, the ability to integrate systems into a mobile infrastructure, and using devices that yield quick and inexpensive results

    Digital Transformation: Book of Abstracts at BOBCATSSS 2021 Virtual Conference, 21st-22nd January 2021, Porto

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    This Book of Abstracts provides an overview of all selected papers, Pecha Kucha and posters that will be presented at BOBCATSSS 2021 Virtual Conference on "Digital Transformation" (https://bobcatsss2021.sciencesconf.org/). The conference is jointly organized by the Porto Accounting and Business School - Porto Polytechnic (ISCAP), Portugal, University of Library Studies and Information Technologies (ULSIT), Sofia, Bulgaria and University of Leon, Spain. BOBCATSSS is an international annual symposium which addresses hot topics for librarians and information professionals in a fast-changing environment. It is created by and for students, teachers, researchers and professionals in the information field. BOBCATSSS is held under the auspices of BOBCATSSS Association (https://bobcatsss.info/, former EUCLID (European Association for Library and Information Education and Research). It is a tradition which has been passed on from one European country to another since 1993, providing a rich professional conference, accompanied by numerous opportunities for networking, personal exchanges, discussions, and learning. The 29th conference of BOBCATSSS is a virtual edition, due to the COVID-19 worldwide crisis. This year, we have chosen “DIGITAL TRANSFORMATION” as the theme for BOBCATSSS 2021. Information and communication technologies have a great impact on society, namely concerning the immediacy of access to information, the constant increase in the available information volume, the automation of services, the dematerialization of processes, the change in supports and formats, the attention to the client and changes in the behaviour of individuals. These impacts are also felt in the way people interact with information, in professional, academic, personal and playful terms. Soon, half of the consumers will be digital natives, and this will force the digital transformation in organizations, creating new opportunities for change, including in organizational, cultural and legal standards. Digital transformation as an effect of a process marked by the influence of ICT in society will influence changes in every social dimension, including business models and in the way they develop, with ICT and, inseparably, information, having a leading role in any organization. According to Rogers (2016)1 and Herbert (2017)2, it is possible to identify five domains where the digital transformation takes place, and which are based on the transversal use of ICT: 1. Customers, who interact dynamically with organizations 2. Competition, which impliesa differentiation of organizations in relation to the consumer / final customer 3. Information, which due to its essential nature for the business, whether structured or not, will require an increasingly strict management 4. Innovation, focusing on the development of new ideas 5. Value, which becomes volatile in the face of market demand.info:eu-repo/semantics/publishedVersio

    An Investigation into the Critical Success Factors for E-Banking Frauds Prevention in Nigeria

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    E-Banking frauds is an issue experienced globally and continues to prove costly to both banks and customers. Frauds in e-banking services occur due to various compromises in security, ranging from weak authentication systems to insufficient internal controls. Although some security frameworks to address this issue of fraud have been proposed, the problem of e-banking fraud remains due to the inability of these framework to deal with organisational issues. With limited research in this area, the study sets out to identify the organisational Critical Success Factors (CSF) for E-Banking Frauds Prevention in Nigeria by applying CSF theory. A framework is proposed to help improve security from an organisational perspective. The study adopted a mixture of philosophical paradigms which led to the triangulation of research methods; Literature Review, Survey and Case Studies. The Literature Review involved the synthesis of existing literature and identified potential CSF for frauds prevention in e-banking. A total of 28 factors were identified and a conceptual framework was proposed. A 5-point Likert scale survey questionnaire was sent to retail bank staff in Nigeria to rate the criticality of the factors. A total of 110 useable responses were received at a response rate of 23.9%. Similar interrelated factors were grouped using a Principal Component Analysis. Finally, case studies with 4 banks in Nigeria were carried out to deepen our understanding. The study identified a total of 10 CSF which spanned across strategic, operational and technological factor categories. These included ‘Management Commitment’, ‘Engagement of Subject Matter Experts’ and ‘Multi-Layer Authentication’ amongst others. In addition, new CSF such as ‘Risk-Based Transactional Controls’, ‘People Awareness & Training’ and ‘Bank Agility via Data Driven Decision Making’ were identified. Finally, these CSF were grouped into an e-banking frauds prevention framework. This study is a pioneer study that extends theory to propose a CSF-based frauds prevention framework for banks in Nigeria

    Consumers Perspectives on Using Biometric Technology With Mobile Banking

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    The need for applying biometric technology in mobile banking is increasing due to emerging security issues, and many banks’ chief executive officers have integrated biometric solutions into their mobile application protocols to address these evolving security risks. This quantitative study was performed to evaluate how the opinions and beliefs of banking customers in the Mid-Atlantic region of the United States might influence their adoption of mobile banking applications that included biometric technology. The research question was designed to explore how performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), perceived credibility (PC), and task-technology fit (TTF) affected customer adoption of biometric technology with mobile banking. The conceptual framework extended the unified theory of acceptance and use of technology by including PC and TTF. The responses to a web-based questionnaire that was distributed to 228 mobile banking customers were analyzed using SPSS AMOS (Version 23) to create structural equation models, a multiple linear regression model, and an analysis of variance (ANOVA) model. The results showed that PE, EE, TTF, and FC were the significant factors affecting customer acceptance of biometric technology with mobile banking. SI and PC were nonsignificant factors and had low positive correlations. The results of this study suggest that biometric technology can mitigate the risks associated with security attacks by identifying the customer during the bank transaction. The results also support positive social change by demonstrating how biometric technology can secure banks from fraud, prevent crime, and improve liveness detection

    Advantages of application of Electronic Commerce in procurement for the Armed Forces of Brazil and South Korea

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    This thesis examines the prospects for international implementation of E-Commerce (EC) in the contexts of the armed forces of Brazil and South Korea. It describes the functions, roles and infrastructure of EC technology. It weighs the advantages and disadvantages of E-Commerce. Particular attention is paid to legal issues, electronic funds transfer and on-line reverse auctions. An E-Commerce implementation plan is presented, benchmarked on the experience of the United States military in using EC to reduce costs and enhance readiness. This plan includes measures of organizational outcomes to evaluate the success of an EC implementation.http://archive.org/details/advantagesofppli10945100
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