Empathic Patterns in Complex Discourse

Successful functioning at organizational settings in a complex, shifting and vague era, such as the Covid- 19 pandemic, requires soft skills. The present study attempts to contribute to the existing body of knowledge on empathy - an essential 21st century soft skill - by honing on the explicit and expressive aspects of empathic competencies. In accordance with our aim to identify, transcribe and demonstrate empathic patterns in complex interactions in the field of education, we conducted a collaborative qualitative analysis of videotaped simulations of emotionally charged interactions, which occur in school and other educational settings. This led to the development of the Empathic Patterns in Interpersonal Communication (EPIC) conceptual model addressing cognitive, emotional and behavioral elements of empathy. The importance of EPIC, which represents an initial step in conceptualizing empathic patterns, is that it could be implemented as a practical tool that encourages effective communication among students and teachers

Emotional Biosensing: Exploring Critical Alternatives

Emotional biosensing is rising in daily life: Data and categories claim to know how people feel and suggest what they should do about it, while CSCW explores new biosensing possibilities. Prevalent approaches to emotional biosensing are too limited, focusing on the individual, optimization, and normative categorization. Conceptual shifts can help explore alternatives: toward materiality, from representation toward performativity, inter-action to intra-action, shifting biopolitics, and shifting affect/desire. We contribute (1) synthesizing wide-ranging conceptual lenses, providing analysis connecting them to emotional biosensing design, (2) analyzing selected design exemplars to apply these lenses to design research, and (3) offering our own recommendations for designers and design researchers. In particular we suggest humility in knowledge claims with emotional biosensing, prioritizing care and affirmation over self- improvement, and exploring alternative desires. We call for critically questioning and generatively re- imagining the role of data in configuring sensing, feeling, ‘the good life,’ and everyday experience

An aesthetics of touch: investigating the language of design relating to form

How well can designers communicate qualities of touch? This paper presents evidence that they have some capability to do so, much of which appears to have been learned, but at present make limited use of such language. Interviews with graduate designer-makers suggest that they are aware of and value the importance of touch and materiality in their work, but lack a vocabulary to fully relate to their detailed explanations of other aspects such as their intent or selection of materials. We believe that more attention should be paid to the verbal dialogue that happens in the design process, particularly as other researchers show that even making-based learning also has a strong verbal element to it. However, verbal language alone does not appear to be adequate for a comprehensive language of touch. Graduate designers-makers’ descriptive practices combined non-verbal manipulation within verbal accounts. We thus argue that haptic vocabularies do not simply describe material qualities, but rather are situated competences that physically demonstrate the presence of haptic qualities. Such competencies are more important than groups of verbal vocabularies in isolation. Design support for developing and extending haptic competences must take this wide range of considerations into account to comprehensively improve designers’ capabilities

The Sherry Turkle Miracle

Papers presented at a Hungarian Academy of Sciences online workshop held on May 27, 202

Mobile heritage practices. Implications for scholarly research, user experience design, and evaluation methods using mobile apps.

Mobile heritage apps have become one of the most popular means for audience engagement and curation of museum collections and heritage contexts. This raises practical and ethical questions for both researchers and practitioners, such as: what kind of audience engagement can be built using mobile apps? what are the current approaches? how can audience engagement with these experience be evaluated? how can those experiences be made more resilient, and in turn sustainable? In this thesis I explore experience design scholarships together with personal professional insights to analyse digital heritage practices with a view to accelerating thinking about and critique of mobile apps in particular. As a result, the chapters that follow here look at the evolution of digital heritage practices, examining the cultural, societal, and technological contexts in which mobile heritage apps are developed by the creative media industry, the academic institutions, and how these forces are shaping the user experience design methods. Drawing from studies in digital (critical) heritage, Human-Computer Interaction (HCI), and design thinking, this thesis provides a critical analysis of the development and use of mobile practices for the heritage. Furthermore, through an empirical and embedded approach to research, the thesis also presents auto-ethnographic case studies in order to show evidence that mobile experiences conceptualised by more organic design approaches, can result in more resilient and sustainable heritage practices. By doing so, this thesis encourages a renewed understanding of the pivotal role of these practices in the broader sociocultural, political and environmental changes.AHRC REAC

Tangible interaction with anthropomorphic smart objects in instrumented environments

A major technological trend is to augment everyday objects with sensing, computing and actuation power in order to provide new services beyond the objects' traditional purpose, indicating that such smart objects might become an integral part of our daily lives. To be able to interact with smart object systems, users will obviously need appropriate interfaces that regard their distinctive characteristics. Concepts of tangible and anthropomorphic user interfaces are combined in this dissertation to create a novel paradigm for smart object interaction. This work provides an exploration of the design space, introduces design guidelines, and provides a prototyping framework to support the realisation of the proposed interface paradigm. Furthermore, novel methods for expressing personality and emotion by auditory means are introduced and elaborated, constituting essential building blocks for anthropomorphised smart objects. Two experimental user studies are presented, confirming the endeavours to reflect personality attributes through prosody-modelled synthetic speech and to express emotional states through synthesised affect bursts. The dissertation concludes with three example applications, demonstrating the potentials of the concepts and methodologies elaborated in this thesis.Die Integration von Informationstechnologie in Gebrauchsgegenstände ist ein gegenwärtiger technologischer Trend, welcher es Alltagsgegenständen ermöglicht, durch den Einsatz von Sensorik, Aktorik und drahtloser Kommunikation neue Dienste anzubieten, die über den ursprünglichen Zweck des Objekts hinausgehen. Die Nutzung dieser sogenannten Smart Objects erfordert neuartige Benutzerschnittstellen, welche die speziellen Eigenschaften und Anwendungsbereiche solcher Systeme berücksichtigen. Konzepte aus den Bereichen Tangible Interaction und Anthropomorphe Benutzerschnittstellen werden in dieser Dissertation vereint, um ein neues Interaktionsparadigma für Smart Objects zu entwickeln. Die vorliegende Arbeit untersucht dafür die Gestaltungsmöglichkeiten und zeigt relevante Aspekte aus verwandten Disziplinen auf. Darauf aufbauend werden Richtlinien eingeführt, welche den Entwurf von Benutzerschnittstellen nach dem hier vorgestellten Ansatz begleiten und unterstützen sollen. Für eine prototypische Implementierung solcher Benutzerschnittstellen wird eine Architektur vorgestellt, welche die Anforderungen von Smart Object Systemen in instrumentierten Umgebungen berücksichtigt. Ein wichtiger Bestandteil stellt dabei die Sensorverarbeitung dar, welche unter anderem eine Interaktionserkennung am Objekt und damit auch eine physikalische Eingabe ermöglicht. Des Weiteren werden neuartige Methoden für den auditiven Ausdruck von Emotion und Persönlichkeit entwickelt, welche essentielle Bausteine für anthropomorphisierte Smart Objects darstellen und in Benutzerstudien untersucht wurden. Die Dissertation schliesst mit der Beschreibung von drei Applikationen, welche im Rahmen der Arbeit entwickelt wurden und das Potential der hier erarbeiteten Konzepte und Methoden widerspiegeln

Machine Medical Ethics

In medical settings, machines are in close proximity with human beings: with patients who are in vulnerable states of health, who have disabilities of various kinds, with the very young or very old, and with medical professionals. Machines in these contexts are undertaking important medical tasks that require emotional sensitivity, knowledge of medical codes, human dignity, and privacy. As machine technology advances, ethical concerns become more urgent: should medical machines be programmed to follow a code of medical ethics? What theory or theories should constrain medical machine conduct? What design features are required? Should machines share responsibility with humans for the ethical consequences of medical actions? How ought clinical relationships involving machines to be modeled? Is a capacity for empathy and emotion detection necessary? What about consciousness? The essays in this collection by researchers from both humanities and science describe various theoretical and experimental approaches to adding medical ethics to a machine, what design features are necessary in order to achieve this, philosophical and practical questions concerning justice, rights, decision-making and responsibility, and accurately modeling essential physician-machine-patient relationships. This collection is the first book to address these 21st-century concerns

Digital Technologies for Teaching English as a Foreign/Second Language: a collective monograph

Колективна монографія розкриває різні аспекти використання цифрових технологій у навчанні англійської мови як іноземної/другої мови (цифровий сторітелінг, мобільні застосунки, інтерактивне навчання і онлайн-ігри, тощо) та надає освітянам і дослідникам ресурс для збагачення їхньої професійної діяльності. Окрема увага приділена цифровим інструментам для впровадження соціально-емоційного навчання та інклюзивної освіти на уроках англійської мови. Для вчителів англійської мови, методистів, викладачів вищих закладів освіти, науковців, здобувачів вищої освіти