The LIRG/SCONUL Impact Initiative: assessing the impact of HE libraries on learning, teaching, and research

The LIRG/SCONUL Impact Initiative took place between July 2003 and December 2005. Twenty-two higher education institutions in the UK attempted to measure the impact of their services on learning, teaching, and research. Within the context of the programme, each institution investigated the impact of a new innovation. This paper provides a final overview of the two phases of the Impact Initiative and highlights some of the findings. Measuring impact is not easy but there are significant benefits for the profile and development of academic libraries in trying to do so. It provides guidance for libraries on assessing impact drawing upon the experience of the Impact Initiative

Are there common academic library customer values?

Abstract: Purpose – This paper endeavours to provide answers to the following questions: Is there a correlation between what library customers value and the questions asked in benchmarking satisfaction surveys? Is there a core set of academic library customer values? Are there differences between what academic library customers value in Australia when compared to their counterparts in England? Do library customer values change over time?Design/methodology/approach – The results of two similar university libraries' customer value discovery research are compared with each other, and also with the question set in the LibQUAL+™ survey. As the customer value discovery research was undertaken six years apart, the results are compared to see if there has been change over time.Findings – Academic library customers identified a core set of values, and these values mapped reasonably well to the LibQUAL+™ instrument. However, there were unique value factors identified by the various customer segments that did not map. Some questions in LibQUAL+™ were more detailed in their exploration of library staff attributes than customers identified in their value proposition. Customers identify their values +without reference to library jargon.Originality/value – The paper shows that customer value discovery and LibQUAL+™ are both valuable management tools that identify services and resources of importance to library customer

Information Outlook, May 2007

Volume 11, Issue 5https://scholarworks.sjsu.edu/sla_io_2007/1004/thumbnail.jp

Information Outlook, September 2006

Volume 10, Issue 9https://scholarworks.sjsu.edu/sla_io_2006/1008/thumbnail.jp

Developing of Institutional Repository in Public Sector University Libraries of Punjab, Pakistan

The target of this analysis to discover the current status of open source institutional repository software’s usage in the public sector university libraries of Punjab, Pakistan. Survey method was used by the researchers and a survey was adopted for information gathering. The target population of the investigation was library professionals of public sector universities in Punjab. Data was gathered from a sample of 135 university librarians using a convenience sampling approach. The analyses explored in which majority of library professionals have incorporated or are currently in the process of incorporating institutional repositories (IR) into their respective libraries which shows that library professionals are well aware about the importance of development/need of IR in this digital age. Further, this study revealed that most of the professionals preferred to use open source software i.e. D-Space for development of IR. Moreover, library professionals are of the view that IR software is a vital tool to organize the digital content/material. Further, IR software provides easy access to the users and enables them to provide efficient and effective services to their users. Furthermore, this study highlights that majority of participants were preferred to use those software which have the facility of customization, E-mail based sharing of books. Library professionals are satisfied with that IR software which is freely available, provide format for conversion of different digital files, and publishing digital contents. The study also highlights barriers which faced by majority of respondents i.e. selection of proper software while developing the Institutional Repository. The respondents also ranked lack of budget is another major barrier that forbade the development of IR followed by the selection of scanner technology, selection of material for digitization, institutional repository knowledge. The investigators will explore additional avenues for additional investigation through the lens of institutional repositories (IR)

Library log analysis and its implications for studying online information seeking behavior of cultural groups

Log analysis, as one of the less overtly intrusive ways to study information seeking behavior online, has been used to closely monitor patterns of user system usage looking at activities and actions since the 1980s (Villén-Rueda et al., 2007). However, to date there have been limited studies discussing its usage in respect of information seeking behaviors of cultural groups in the academic library context. With the growth in international student numbers, the increasing remote use of the library service and a globally connected digital environment, the particular needs and behaviors of different cultural groups, when studying in different settings, merits far greater attention. This paper uses a library log analysis in order to explore international Chinese users' usage of an academic library in the UK and discusses the implication of it as a research method in Library and Information Studies (LIS) research, reflecting on the potential for greater analysis of different cultural groups. The findings demonstrate that log analysis can be used as a method to better understand particular cultural groups information seeking behaviors; it also discusses the limitations of log analysis and gives suggestions for future research work

Measuring the Importance of User Education in Academic Libraries from Students’ Perspective: A Comparative Study among the University of Tsukuba, Fudan University and the National Taiwan Normal University

Thesis (Master of Science in Library and Information Studies)--University of Tsukuba, no. 37748, 2017.3.2

Towards Lightweight Secure User-Transparent And Privacy-Preserving Web Metering

Privacy is an issue today as more people are actively connecting and participating in the Internet. Problems arise when such concerning issue is coupled with security requirements of online applications. The web metering problem is the problem of counting the number of visits done by users to a webserver, additionally capturing data about these visits. There are trade-o s between designing secure web metering solutions and preserving users' privacy. There is also a dilemma between privacy preserving solutions versus accuracy of results. The problem becomes more difficult when the main interacting party, the user, is not inherently interested to participate and operations need to be carried out transparently. This thesis addresses the web metering problem in a hostile environment and proposes different web metering solutions. The web metering solutions operate in an environment where webservers or attackers are capable of invading users' privacy or modifying the web metering result. Threats in such environment are identified, using a well established threat model with certain assumptions, which are then used to derive privacy, security and functional requirements. Those requirements are used to show shortcomings in previous web metering schemes, which are then addressed by our proposed solutions. The central theme of this thesis is user's privacy by user-transparent solutions. Preserving users' privacy and designing secure web metering solutions that operate transparently to the user are two main goals of this research. Achieving the two goals can conflict with other requirements and such exploration was missed by former solutions in the literature. Privacy issues in this problem are the result of the dilemma of convincing interested parties of web metering results with sufficient details and non-repudiation evidence that can still preserve users' privacy. Relevant privacy guidelines are used to discuss and analyse privacy concerns in the context of the problem and consequently privacy-preserving solutions are proposed. Also, improving the usability through \securely" redesigning already used solutions will help into wider acceptance and universal deployment of the new solutions. Consequently, secure and privacy-preserving web metering solutions are proposed that operate transparently to the visitor. This thesis describes existing web metering solutions and analyses them with respect to different requirements and desiderata. It also describes and analyses new solutions which use existing security and authentication protocols, hardware devices and analytic codes. The proposed solutions provide a reasonable trade-o among privacy, security, accuracy and transparency. The first proposed solution, transparently to the user, reuses Identity Management Systems and hash functions for web metering purposes. The second hardware-based solution securely and transparently uses hardware devices and existing protocols in a privacy-preserving manner. The third proposed solution transparently collects different "unique" users' data and analyses fingerprints using privacy-preserving codes