Meter Scoping Study

This report presents a summary of metering technology and cost information from past studies in an attempt to identify key barriers to more widespread implementation

Performance improvement planning : developing effective billing and collection practices

Effective billing and collection systems are a critical component for ensuring the viability of a service provider. Improving billing and collection activities has an immediate impact on the revenue streams of a service provider that can, in turn, help the service provider in improving services. However, while effective billing and collection practices depend on many internal factors (including customer databases, the extent of metered and unmetered service provision, tariff and billing structures, delivery of bills, and facilities for customer payments), the institutional arrangements under which service providers operate and provide services determine whether such practices will remain sustainable in the long term. Efficient billing and collection practices can set incentives for the provider to effectively charge and collect water bills while also fulfilling a commercial orientation to services. This note draws on national and international cases to explore what it takes to implement an effective billing and collection system that encourages commercial and operational efficiencies for aiding the expansion and delivery of improved, reliable, and sustainable services. The note starts with an explanation of how poor billing and collection hurt the service provider, followed by the key principles of an effective billing and collection strategy, illustrated through national and international billing and collection practices.Town Water Supply and Sanitation,Urban Water Supply and Sanitation,Water Use,E-Business,Sanitation and Sewerage

Monitoring-Based Commissioning: Tracking the Evolution and Adoption of a Paradigm-Shifting Approach to Retro-Commissioning

Proceedings of the 2012 ACEEE Summer Study (Panel 4, Paper 1130). Monitoring-based commissioning (MBCx) emphasizes permanent energy performance metering and trending—for diagnosis of energy waste, for savings accounting, and to enable persistence of savings. Emphasis on monitoring represents a paradigm shift for the retro-commissioning (RCx) industry, which has traditionally relied upon test protocols and modeled savings estimates. Since 2004, a major monitoring-based commissioning program at twenty-five California university campuses has evolved to meet the changing needs of university and utility partners. More recently the monitoring-based approach has been adopted by third-party programs in California. We present information on the progression of program design and results for the multiple phases of the original program, along with a look at third-party and other programs adopting similar program features

The co-evolutionary relationship between energy service companies and the UK energy system: Implications for a low-carbon transition

The Energy Service Company (ESCo) business model is designed to reward businesses by satisfying consumers' energy needs at less cost and with fewer carbon emissions via energy demand management and/or sustainable supply measures. In contrast, the revenue of the incumbent Energy Utility Company (EUCo) model is coupled with the sale of units of energy, which are predominantly sourced from fossil fuels. The latter is currently dominant in the UK. This paper addresses two questions. First, why has the ESCo model traditionally been confined to niche applications? Second, what role is the ESCo model likely to play in the transition to a low-carbon UK energy system? To answer these, the paper examines the core characteristics of the ESCo model, relative to the EUCo model. The paper then examines how ESCos have co-evolved with the various dimensions of the energy system (i.e. ecosystems, institutions, user practices, technologies and business models) to provide insight into how ESCos might help to shape the future UK energy system. We suggest that institutional and technological changes within the UK energy system could result in a more favourable selection environment for ESCos, consequently enabling the ESCo model to proliferate at the expense of the EUCo model. © 2013 Elsevier Ltd

Dynamic Pricing, Advanced Metering, and Demand Response in Electricity Markets

Presents an overview and analysis of the possible approaches to bringing an active demand side into electricity markets. Part of a series of research reports that examines energy issues facing California

An Agent Based Simulation of Smart Metering Technology Adoption

Based on the classic behavioural theory “the Theory of Planned Behaviour”, we develop an agent-based model to simulate the diffusion of smart metering technology in the electricity market. We simulate the emergent adoption of smart metering technology under different management strategies and economic regulations. Our research results show that in terms of boosting the take-off of smart meters in the electricity market, choosing the initial users on a random and geographically dispersed basis and encouraging meter competition between energy suppliers can be two very effective strategies. We also observe an “S-curve” diffusion of smart metering technology and a “lock-in” effect in the model. The research results provide us with insights as to effective policies and strategies for the roll-out of smart metering technology in the electricity market

Mobile Water Payment Innovations in Urban Africa

This study assess mobile payment options for water service bills in four urban African contexts. Systems are evaluated to identify differences in adoption levels and motivations and barriers to uptake; how costs are distributed among water service providers, mobile network operators, and customers; and mobile payment applications and designs. Data was collected through interviews with water service providers, mobile network operators and service regulators, as well as a household survey in one of the study regions and the aid of World Bank and national water regulator data. Mobile water payment adoption rates were low, but there was also evidence that key barriers such as limited awareness, lack of physical proof of payment, and high transaction tariffs, could be overcome. Increased mobile water payment is found to result in considerable savings in time and money for consumers, revenue for mobile network operators, and perhaps most importantly, strengthened finances for water service providers to improve their ability to provide sustainable service

Smart Grid Technologies in Europe: An Overview

The old electricity network infrastructure has proven to be inadequate, with respect to modern challenges such as alternative energy sources, electricity demand and energy saving policies. Moreover, Information and Communication Technologies (ICT) seem to have reached an adequate level of reliability and flexibility in order to support a new concept of electricity network—the smart grid. In this work, we will analyse the state-of-the-art of smart grids, in their technical, management, security, and optimization aspects. We will also provide a brief overview of the regulatory aspects involved in the development of a smart grid, mainly from the viewpoint of the European Unio

One Water strategies for New Braunfels Utilities

INTRODUCTION: In February of 2017, Boston University’s Institute for Sustainable Energy (ISE) and the Cynthia and George Mitchell Foundation (CGMF) initiated a multi-year project that aims to understand how water utilities in Texas cities can apply the principles of One Water to address the challenges of increasing urban populations, supply changes, and aging water infrastructure. Since summer 2018, the ISE team has engaged with New Braunfels Utility (NBU) to understand the opportunities relating to One Water for them as a mid-size utility serving a rapidly growing population. The One Water paradigm spans potable water, wastewater, and storm water, and considers opportunities for water sourcing, treatment, and use holistically. Discussions around One Water often focus on supply side strategies, such as how water reuse or rainwater harvesting can provide alternate sources of water. However, demand management and water conservation also play a role in One Water by promoting sustainability, resilience, and reducing the need for additional gray infrastructure. Ultimately, NBU may explore many strategies related to One Water. We chose to focus on demand reduction due to the utility’s concern over potentially large increases in New Braunfels’ water demand in the coming years. The ISE team analyzed meter-level data and also pumping data from NBU. We benchmarked NBU water demand, analyzed the demand by type of account, and identified the demand distribution by account. The findings led us to revisit projections of future water demand and generate a new demand projection that suggests demand growth may be slower than previously anticipated. While NBU’s supplies are more than sufficient to meet projected demand through 2030, there are other benefits to effective demand management and water conservation practices. Consequently, ISE developed recommendations for a targeted outreach program to high consumers and to promote rebates to developers. We also drafted ordinance revisions related to watering violations