Developing Sense-and-Respond Capability in a Mobile Service Firm Enabled by Dispatching Technology: An Action Research Study

All organizations, including mobile services enterprises, must be able to adapt and respond to discontinuous and rapidly changing business environments. Although mobile service providers have considerable IT-enabled dispatching options, knowledge is limited on how to leverage these technologies to augment adaptive management practices that improve business performance and create customer benefits. Against this backdrop, my collaborative action research study adapted the framework and principles of sense-and-respond (S&R) adaptive enterprise design to help a mobile service provider, LSG, Inc., develop the transactional and transformational capabilities it needed to improve outcomes in providing field services for the State of Georgia’s lottery terminals. The dissertation examines how LSG leveraged its recent implementation of IT-enabled dispatching technology both to augment restructuring of its managerial framework and to develop adaptive strategies and modular capabilities that let it systematically sense and respond to rapid and unpredictable changes in its business environment. The study gave LSG an approach for developing and implementing adaptive enterprise design processes using the S&R framework as a heuristic to identify, modify, and redesign the command-and-control (C&C) organizational architecture and operational routines; this effort was augmented by new dispatching technology. My research revealed specific dynamic capabilities and guided senior managers’ implementation of new adaptive governance mechanisms, organizational learning processes, dynamic stakeholder resource commitments, and modular “customer-back” resource customization strategies. More generally, the research shows how adaptive enterprise design principles can transform and address the specific discontinuity challenges that small service enterprises face, and offers insights and understanding into how practitioner–researchers can use theory to leverage firm resources and assets to co-create operational value with stakeholders

The Efficacy of the “Big Data” Syndrome and Organizational Information Governance

This paper addresses the challenge of big data for the design of organisations in governance. Big data refers to the availability to organisations of massive amounts of heterogeneous and continuously updated information. Practitioners agree that the availability of such information creates challenges and opportunities for organiations that have never been seen before. The article presented here takes up this challenge and discusses avenues for future research and practice on organsiation design in the era of big data. The importance of digital technologies for social and economic developments and a growing focus on data collection and privacy concerns have made the internet a salient and visible issue in global politics. Surprisingly, little research has explored questions about the relations between business, governance and the internet. Government organisations are feverishly exploring ways of taking advantage of the big data phenomenon. This paper seeks to expand our knowledge of the intersections between business management, global governance and the digital domain

Applied Research Through Partnership: the Experience of the Yorkshire and Humberside Regional Research Observatory

Paper presented at a seminar on ‘Los Observatorios Regionales de Políticas Públicas como Herramientas de Gestión de Información: Una Aproximación al Estudio del Rendimiento Autonómico, at the Centro de Estudios de Gestión, Análisis y Información, Campus de Somosaguas, La Universidad Complutense, Madrid, 23-24 November, 2000 Ten years ago, a Regional Research Observatory (ReRO) was established to provide ‘clients’ in Yorkshire and Humberside with a single point access to a region-wide data and analysis service. The Observatory’s portfolio covered activities relating to applied research and consultancy, intelligence, education and training, publications and networking. The first part of the paper explains the concept of the Observatory as it was initially conceived as a form of partnership across all the universities in the region, outlines the structure of the organization that was created, explains the arrangements for operating the Observatory as a partnership initiative, and exemplifies the outputs and achievements during the first half of the decade. In order to facilitate its regional monitoring activities, ReRO constructed a Regional Intelligence Centre (RIC), a customised geographical information system in which to store key data sets and generate a range of statistical indicators for the region as a whole or its constituent parts. The second part of the paper explains the structure of the RIC and its contents. It argues that the main advantage that derives from the construction of such a centre is the value that is added to raw information through data handling and integration, through skilled interpretation and through the provision of new information, maybe in the form of forecasts of what is likely to happen in the future, as well as analyses of what has happened in the past. The third and final part of the paper explores some of the key issues and difficulties relating to the operation of the Observatory and considers some of the reasons that have accounted for its loss of momentum in the last few years. This has occurred over a period of increased political attention to regional administration and planning in the UK, exemplified by the creation of Scottish and Welsh Assemblies and the emergence of Regional Development Agencies and Regional Assemblies across England. A retrospective evaluation demonstrates a number of lessons that have been learnt and provides a number of useful guidelines to those attempting to establish similar structures elsewhere in the developed world

CPPS-3D: a methodology to support cyber physical production systems design, development and deployment

Master’s dissertation in Production EngineeringCyber-Physical Production Systems are widely recognized as the key to unlock the full potential benefits of the Industry 4.0 paradigm. Cyber-Physical Production Systems Design, Development and Deployment methodology is a systematic approach in assessing necessities, identifying gaps and then designing, developing and deploying solutions to fill such gaps. It aims to support and drive enterprise’s evolution to the new working environment promoted by the availability of Industry 4.0 paradigms and technologies while challenged by the need to increment a continuous improvement culture. The proposed methodology considers the different dimensions within enterprises related with their levels of organization, competencies and technology. It is a two-phased sequentially-stepped process to enable discussion, reflection/reasoning, decision-making and action-taking towards evolution. The first phase assesses an enterprise across its Organizational, Technological and Human dimensions. The second phase establishes sequential tasks to successfully deploy solutions. Is was applied to a production section at a Portuguese enterprise with the development of a new visual management system to enable shop floor management. This development is presented as an example of Industry 4.0 technology and it promotes a faster decision-making, better production management, improved data availability as well as fosters more dynamic workplaces with enhanced reactivity to problems

Requirements of a global information system for corn production and distribution

There are no author-identified significant results in this report

Bridging the Organizational Divide -- The Making of a Nonprofit Merger

Nonprofit, community-based housing development organizations have only recently become significant players in the provision of affordable housing, at least in the United States. Historically, this job was left either in the hands of builders, developers, lenders and landlords of the business sector or in the care of agencies, planners and policymakers of the public sector. Only in the past 30 years has the provision of affordable housing moved beyond the familiar domains of the market and the state. A host of nonprofit organizations is now playing a larger role in constructing new housing, rehabilitating older housing, managing rentals and bringing home ownership within the reach of thousands of people for whom the American dream has proved elusive.The growth of these third-sector organizations has been both rapid and impressive, but it also has been uneven. Across the country, there are places where nonprofit housing development organizations are both plentiful and productive, supported by sophisticated networks of interorganizational collaboration, public funding, private financing and technical assistance. There are many other communities, however, where no nonprofits are engaged in affordable housing or where the ones that do exist are very new or very small, accounting for only a handful of new housing units every year.Lying between these two extremes are those communities where multiple nonprofits of varying size serve a similar geographic area, each producing a modest but respectable number of housing units; each competing for constituents, funding and development opportunities; each struggling to survive. The organizations that find themselves in this uncomfortable situation often confront a special set of challenges. They are productive, but not prolific. They are effective, but not efficient. They are successful, but not sustainable. Indeed, they are frequently quite precarious. The loss of a single staff person, the delay of a single project or the adverse decision of a single funder can threaten not only their short-term chances for success, but their long term prospects for survival.Those who sponsor and fund such organizations sometimes find themselves in a situation where competition among multiple nonprofits is weakening them all. In these cases, the sponsoring and funding organizations have taken different tacks to address this problem. In some cases, they have acted to strengthen every nonprofit, while working to increase the division of labor or the division of territory among them. In other cases, they have acted to strengthen one (or more) nonprofit at the expense of the others, culling weaker performers from the herd.While these have been the most common approaches for dealing with the weaknesses that organizational competition and duplication can sometimes create, a third alternative has been gaining ground. Multiple nonprofits, operating within the same jurisdiction, are being encouraged to collaborate -- even to the point of merging their programs, assets and hard-won identities.Why is collaboration gaining in popularity? A financial explanation would be that it is becoming harder to find enough resources to strengthen every nonprofit to the same degree, funding multiple nonprofits to serve a similar clientele in the same locale. There is also the political reality that public and private funders find it difficult to choose easily (or accurately) which nonprofits should live -- and which should die. There is a practical explanation as well. Collaboration is becoming a strategy of choice simply because it is proving to be an unusually effective way of achieving greater productivity, efficiency and sustainability. When a collaborative (or a merger) is carefully crafted, the nonprofit partners do a better job together than they did apart. This is not true in every case, of course.Read the full report for lessons in organizational matchmaking and the making of a nonprofit merger