Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

Fatores que afetam a adoção de análises de Big Data em empresas

With the total quantity of data doubling every two years, the low price of computing and data storage, make Big Data analytics (BDA) adoption desirable for companies, as a tool to get competitive advantage. Given the availability of free software, why have some companies failed to adopt these techniques? To answer this question, we extend the unified theory of technology adoption and use of technology model (UTAUT) adapted for the BDA context, adding two variables: resistance to use and perceived risk. We used the level of implementation of these techniques to divide companies into users and non-users of BDA. The structural models were evaluated by partial least squares (PLS). The results show the importance of good infrastructure exceeds the difficulties companies face in implementing it. While companies planning to use Big Data expect strong results, current users are more skeptical about its performance.Con la cantidad total de datos duplicándose cada dos años, el bajo precio de la informática y del almacenamiento de datos, la adopción del análisis Big Data (BDA) es altamente deseable para las empresas, como un instrumento para conseguir una ventaja competitiva. Dada la disponibilidad de software libre, ¿por qué algunas empresas no han adoptado estas técnicas? Para responder a esta pregunta, ampliamos la teoría unificada de la adopción y uso de tecnología (UTAUT) adaptado para el contexto BDA, agregando dos variables: resistencia al uso y riesgo percibido. Utilizamos el grado de implantación de estas técnicas para dividir las empresas entre: usuarias y no usuarias de BDA. Los modelos estructurales fueron evaluados con partial least squres (PLS). Los resultados muestran que la importancia de una buena infraestructura excede las dificultades que enfrentan las empresas para implementarla. Mientras que las compañías que planean usar BDA esperan muy buenos resultados, las usuarias actuales son más escépticos sobre su rendimiento.Com a quantidade total de dados duplicando a cada dois anos, o baixo preço da computação e do armazenamento de dados tornam a adoção de análises de Big Data (BDA) desejável para as empresas, como aquelas que obterão uma vantagem competitiva. Dada a disponibilidade de software livre, por que algumas empresas não adotaram essas técnicas? Para responder a essa pergunta, estendemos a teoria unificada de adoção e uso de tecnologia (UTAUT) adaptado para o contexto do BDA, adicionando duas variáveis: resistência ao uso e risco percebido. Usamos a nível da implementação da tecnologia para dividir as empresas em usuários e não usuários de técnicas de BDA. Os modelos estruturais foram avaliados por partial least squares (PLS). Os resultados mostram que a importância de uma boa infraestrutura excede as dificuldades que as empresas enfrentam para implementá-la. Enquanto as empresas que planejam usar Big Data esperam resultados fortes, os usuários atuais são mais céticos em relação ao seu desempenho

Towards A model for Citizens’ Acceptance of E-Payment Systems for Public Sector Services in Jordan: Evidence from Crisis Era

E-payment systems (EPS) are an attractive trend in electronic services nowadays, and the public sector is not an exception. Earlier studies on e-payment services acceptance have paid attention to the use of web/mobile services during traditional common circumstances. However, given the distinguishing characteristics of the crisis-era (e.g., COVID-19 pandemic) and how this could lead to new business models based on online services and applications, more studies of EPS for e-government services, in particular, are warranted. This study explored an important issue related to the factors affecting citizens acceptance of E-payment systems for public sector services in the Jordanian context in order to develop a conceptual framework. Studying the acceptance and use of e-payment systems (EPSs) is not a new research topic. However, investigating the factors affecting the acceptance of EPSs in public organizations is a topic of great importance. This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT2) by integrating the theory original variables (i.e., Performance Expectancy (PE), Effort Expectancy (EE), Social influence (SI), and Facilitating Conditions (FC)) with contextual variables (i.e., Fear of COVID-19 (FoC), Trust (TR), Security concern (SEC), and Perceived Risks (PR)). The proposed conceptual model will offer a contribution to the literature in the field as well as practical implications, enhancing the understanding of E-payment services during crisis time

Adoption of Software-as-a-Service (SaaS) Applications in E-learning: Perception of the Management Undergraduates in a Selected State University of Sri Lanka

Software-as-a-Service applications immensely impact the success of e-learning with their ability of cost saving, scalability, and better collaboration. Identifying the factors influencing Software-as-a-Service applications’ adoption and their impact on the adoption of e-learning by management undergraduates in Sri Lanka became the main objectives for this research. 116 responses obtained were analyzed adopting Partial Least Squares-Structural Equation Modelling in SmartPLS. Findings revealed that behavioral intention to adopt such software together with facilitating conditions has a significant impact on the SaaS applications’ adoption by undergraduates in e-learning and factors such as performance expectancy, effort expectancy, and trust determine the intention towards adoption. This research is a value addition to the theoretical arena where studies are lacking regarding SaaS technology, specifically in the context of e-learning. Universities can focus on significant factors determined in this research when promoting the adoption of SaaS applications as an innovative tool to enhance the quality of education. Keywords: Software-as-a-Service; e-learning; UTAUT model; Partial Least Squares-Structural Equation Modellin

Applying UTAUT to Determine Intent to Use Cloud Computing in K-12 Classrooms

Although school districts provide collaborative cloud computing tools such as OneDrive and Google Drive for students and teachers, the use of these tools for grading and feedback purposes remains largely unexplored. Therefore, it is difficult for school districts to make informed decisions on the use of cloud applications for collaboration. This quantitative, nonexperimental study utilized Venkatesh et al.\u27s unified theory of acceptance and use of technology (UTAUT) to determine teachers\u27 intent to use collaborative cloud computing tools. Online surveys with questions pertaining to UTAUT\u27s predictor variables of performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC) and UTAUT\u27s criterion variable of behavioral intent (BI) were administered to a convenience sample of 129 teachers who responded to an email solicitation. Pearson correlation results of r = 0.781, r = 0.646, r = 0.569, and r = 0.570 indicated strong, positive correlations between BI and PE, EE, SI, and FC respectively. Spearman rho correlations results of rs = 0.746, rs = 0.587, rs = 0.569, and rs = 0.613 indicated strong, positive correlations between BI and PE, EE, SI, and FC respectively. Simple linear regression results indicated that PE and EE are strong predictors of BI when moderated by age, gender, experience, and voluntariness of use (VU). SI is a strong predictor of BI when moderated by gender, but not by age, experience, and VU. This study\u27s application of the UTAUT model to determine teachers\u27 BI to use collaborative cloud computing tools could transform how administrators and educational technologists introduce these tools for grading and feedback purposes. This study contributes to the growing body of literature on technology integration among K-12 teachers

Adopting DevOps practices: an enhanced unified theory of acceptance and use of technology framework

DevOps software development approach is widely used in the software engineering discipline. DevOps eliminates the development and operations department barriers. The paper aims to develop a conceptual model for adopting DevOps practices in software development organizations by extending the unified theory of acceptance and use of technology (UTAUT). The research also aims to determine the influencing factors of DevOps practices’ acceptance and adoption in software organizations, determine gaps in the software development literature, and introduce a clear picture of current technology acceptance and adoption research in the software industry. A comprehensive literature review clarifies how users accept and adopt new technologies and what leads to adopting DevOps practices in the software industry as the starting point for developing a conceptual framework for adopting DevOps in software organizations. The literature results have formulated the conceptual framework for adopting DevOps practices. The resulting model is expected to improve understanding of software organizations’ acceptance and adoption of DevOps practices. The research hypotheses must be tested to validate the model. Future work will include surveys and expert interviews for model enhancement and validation. This research fulfills the necessity to study how software organizations accept and adopt DevOps practices by enhancing UTAUT

Students’ use of Cloud Storage in their Studies: A Case of a Private University in the Philippines

This paper seeks to determine factors affecting the students’ intention to use and actual use of the cloud storage systems such as Google Drive, iCloud and Microsoft One, etc. using the Unified Theory of Acceptance and Use of Technology. The respondents are students of leading private universities in the Philippines and the data were analyzed using Partial Lease Square – Structural Equation Model (PLS-SEM). PLS-SEM was conducted using SMART PLS software and the results showed that performance expectancy and social influence positively and significantly affects the intention to use cloud storage systems. Hence, the University should maintain its subscription of a cloud storage system and promote maximizing its use because large members of the academic community, the students, intend to use the cloud storage system as they perceive an increase in productivity of their schoolwork and due to increase by the community as well

Niat dan Perilaku Mahasiswa di Indonesia untuk Bertransaksi ZISWAF Secara Digital Melalui Layanan M-Banking Syariah

This research is to analyze the behavior and intentions of students to transact ZISWAF digitally through sharia m-banking services. This study uses the expansion of the Unified Theory of Acceptance and Use to Technology (UTAUT) model by adding the trust construct. Data collection used the Google form with a sample of students who had ZISWAF digitally through sharia m-banking with a sample of 97 respondents. The research findings show that the intention to participate in ZISWAF through sharia m-banking is influenced by social influence, facilitating conditions and trust. However, the variable performance expectations and effort expectations are not significant to behavioral intentions. Meanwhile, adoption behavior (usage adoption) is influenced by beliefs and behavioral intentions which significantly influence the adoption of sharia m-banking services for students with ZISWAF among students in Indonesia

CRITICAL FACTORS OF CLOUD ACCOUNTING ACCEPTANCE AND SECURITY FOR PROSPECTIVE ACCOUNTANTS: TAM EXTENSION

Cloud computing technology can change the business structure, including accounting, through cloud computing. However, cloud accounting has problems, especially those related to data, which affect user acceptance of cloud accounting. Based on these problems, this research aims to test the acceptance of cloud accounting. The object of this research focuses on cloud accounting users to prospective accountants who are still at the undergraduate degree, with a total of 123 respondents. The questionnaire was distributed via google form and then analyzed using PLS using data processing through SmartPLS. The findings of this study indicate that perceived ease of use and security can influence the intention to using cloud accounting. Meanwhile, perceived usefulness not able to control the choice to use cloud accounting. This is because prospective accountants still consider cloud as a learning medium to not guarantee uncertainty in using cloud accounting

Assessing Student’s Acceptance of Digital Transformation in Business and Management Universities in Vietnam

In recent years, the trend of digital transformation in education has increased significantly. A series of policies to promote the digital transformation of education have been issued, gradually completing the legal corridor such as the regulations on applying information technology, information in management, organization of online training, the use of the entire industry database system. Therefore, this article is the result of a more comprehensive research project and aims to analyze the digital transformation acceptance of college students in Economic - Business Universities in the North of Vietnam. The Unified Theory of Acceptance and Use of Technology (UTAUT) and independent variable Perceived Security (PS) have been combined together in order to support the survey. The data was analyzed using the method of multiple regression. These findings shed the light on the digital transformation acceptance level of students with the positive link of Performance Expectancy (PE), Social Influence (SI), Perceived Security (PS) and Facilitating Conditions (FC) on Behavioral Intention of digital transformation and its Use Behavior. Moreover, the study also has the contribution to provide orientations and solutions that will be proposed to approach the trend encouraging the application of digital transformation into higher education specifically in the business field. Keywords: UTAUT, digital transformation, perceived security, higher education DOI: 10.7176/JESD/12-8-02 Publication date: April 30th 202