Attributes affecting the level of tourist satisfaction with and loyalty towards theatrical performance in China: Evidence from a qualitative study

This study seeks to explore attributes affecting the level of tourist satisfaction with and loyalty towards theatrical performance in China. Based on four focus group discussions with 31 participants, the study identifies 34 attributes that affect the level of tourist satisfaction with theatrical performance, and groups them into five categories: stage, performance, venue, service, and tourist-related attributes. The findings on tourist loyalty reveal that most of the respondents would not watch the same theatrical performance alone in the future; however, they would recommend it to others. The study concludes with a discussion of the rich and insightful findings and their implications for tourism industry practitioners

Can Brazilian Firms Survive the Chinese Challenge: Effects of Globalization on Markets, Strategies, and Performance

Purpose – The purpose of this paper is to apply the structure-conduct-performance theory and the strategic fit concept to examine the effects of globalization on markets, strategies, and performance of business-to-consumer firms in Brazil. Design/methodology/approach – The paper takes a qualitative approach to answer the research questions. Top decision makers such as president, chief executive officer, chairman of the board, vice president, and director of the companies were interviewed. The elite approach to in-depth interviewing was followed to obtain reliable information from the decision makers. Findings – Findings indicate that globalization and especially the entry of Chinese firms significantly changed market contexts in Brazil. Brazilian executives responded to changes in market contexts by shifting from production to customer orientation, building brand equity, developing new products, and differentiating offerings. Overall, marketing performance of Brazilian firms was positive, but profitability suffered. Originality/value – The study contributes to the literature by showing that globalization has changed market contexts in Brazil by developing a new form of competition in which firms from emerging economies are now competing against each other. Findings from this study can provide useful theoretical and strategic insights into the behavior and performance of firms in other emerging markets

FACTORS AFFECTING EMPLOYEE SATISFACTION AND CORPORATE PROFITS IN CHINA’S PRIVATE EXPRESS INDUSTRY

This study will examine the challenges and solutions faced by Jiangsu Express in the market. To retain a competitive edge, private express companies must build a reputable brand. The franchising strategy may support the website’s enthusiasm by quickly growing the business. Rapid growth has several drawbacks, such as high employee turnover and low customer satisfaction. This essay explores the problems faced by private express companies. Employee incentives, employee feedback channels, customer service, and company culture all impact employee satisfaction and profits. They all contribute to the private Express Industry’s employee satisfaction and profit plan. The findings show a positive relationship between employee happiness and business profitability that is crucial in determining business profitability. It may also be seen as a kind of debt protection, since lenders are more inclined to give money for long-term growth. Corporate profit choices are driven by employee incentives, business culture, customer service, working resources, and employee satisfaction, says this study. This study looked at policymakers’ views on outcome-based profitability. The Future Policymaker Attitudes Study may look at several facets of this. Its conclusions may have economic implications, even though this study is about business profitability. In the future, this study’s research methodology may be applied to other developing countries’ corporate profit concerns. A prospective study might look at the long-term business of Corporate Profits and the level of Private Express Industry expertise among firms in China and other countries. JEL: L10; L23 Article visualizations

International student complaint behaviour: Understanding how East-Asian business and management students respond to dissatisfaction during their university experience

The higher education sector is characterised by intense global competition for international students. This is driving universities to place greater priority on the student experience and, in particular, student satisfaction and retention. However, an under-researched area is student complaint behaviour. By understanding how students react to poor experiences; the likely impact on the learning and teaching experience, satisfaction ratings and ultimately international student recruitment can be assessed, and appropriate strategies implemented. This study developed an instrument that measured East-Asian students’ preferred university complaint channels. The research focused on four categories of complaint behaviour: public, private, third party and non-behavioural, and data were collected from 135 East-Asian Business and Management students. A vignette questioning technique was used, providing respondents with hypothetical negative student experiences and recording their likely responses in terms of both how and where they would complain. Results suggest international students are pro-active in reporting dissatisfaction direct to the university, but also share these negative experiences with fellow students. The findings offer new insights to those responsible for managing the student experience and, in particular, for those tasked with handling student complaints

DETERMINANTS OF EMPLOYEE SATISFACTION AND CORPORATE PROFITS IN PRIVATE EXPRESS INDUSTRY: THE CHINESE PERSPECTIVE

This research seeks to identify and analyze the market competition for the Jiangsu Express industry. In 331 prefecture-stage towns, there are around 13,000 self-operated shops. SF Express made a total profit of 57.48 billion yuan in 2016. To retain a competitive edge, express businesses must have a recognizable brand. Franchising may assist in enhancing the enthusiasm of the company in a short period. Other problems persist, including high staff turnover and loss of customer satisfaction. This in-depth essay addresses private express companies’ issues. The quality of customer service, and positive company culture, are all critical elements in employee satisfaction and financial success. Private Express Industry’s strategy is comprised of all of these elements. According to these results, employee satisfaction and company profitability are linked and is critical to corporate success. According to this study, incentives, company culture, and customer service are all essential drivers of profit choices. This research examined policymakers’ views toward outcome-based profitability. Future policymaker views will be explored via this research. This study’s results may have economic implications. Future research in other developing countries may use this study’s research methodology as a starting point. Future studies may investigate the long-term impact of Corporate Profits behaviour and the prevalence of Private Express Industry knowledge in different business sectors and industries. Article visualizations

Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale

Determinants of Managerial Values on Corporate Social Responsibility: Evidence from China

This paper empirically investigates how Chinese executives and managers perceive and interpret corporate social responsibility (CSR), to what extent firms’ productive characteristics influence managers’ attitudes towards their CSR rating, and whether their values in favour of CSR are positively correlated to firms’ economic performance. Although a large proportion of respondents express a favourable view of CSR and a willingness to participate in socially responsible activities, we find that the true nature of their assertion is linked to entrepreneurs’ instincts of gaining economic benefits. It is the poorly-performing firms, or rather, firms with vulnerable indicators – smaller in size, State-owned, producing traditional goods and located in poorer regions that are more likely to have managers who opt for a higher CSR rating. Managers’ personal characteristics per se are not significant in determining their CSR choice. Moreover, controlling for other observed variables, we find that managers’ CSR orientation is positively correlated with their firms’ performance. The better-off a firm is, the more likely its manager is to get involve in CSR activities. Firms with better economic performance before their restructuring would sustain higher post-restructuring performance.profit maximisation, corporate social responsibility, China

Ethics and taxation : a cross-national comparison of UK and Turkish firms

This paper investigates responses to tax related ethical issues facing busines

Research in multi-cultural relationship building

This study aims to explore the ‘missing gap' between the values of an Accounting firm and the preference shown by Maaori on how they would like to be approached when wanting to build a trusted relationship within a business sense. This study makes use of qualitative approaches in which data is collected primarily through interviews and analysed to produce results and recommendations. The study found that Maaori would like to be approached in a way that makes sense to them and also identifies with their cultural proceedings. It also provides insight into how important trust is when establishing a relationship with Maaori. The study recommends that further studies conducted should interview a wider variety of focus groups to add different elements to this research and that FIRM A's small business department's offerings do not align with what Maaori want so need to be rethought to adapt to Maaor expectations

Expanding the education role to narrow the audit expectation gap: exploring the expectation gap’s existence among accounting students

Society perceives and expects more from auditor’s than what auditors can actually achieve. Society has been found to misperceive the role of an auditor, in particular, in regards to fraud, internal controls and going concern issues. Society’s differing perceptions and expectations of the auditing profession is known as the audit expectation gap. This study aims to explore the audit expectation gap’s existence among Wintec accounting students and the effect that education has on the audit expectation gap. This research intends to answer two research questions. First, does an audit expectation gap exist among Wintec accounting students? Second, what is the effect of education on the audit expectation gap? To answer these research questions, 20 Wintec accounting students have been interviewed. Ten students who have received an audit education, and ten students who have not received audit education. Qualitative data was collected from these interviews and analysed using a mixed methods approach. This study found that an audit education exists among Wintec accounting students. This study also found that education reduced the audit expectation gap, in particular, the deficient performance gap and the communication gap. However, while education did reduce the audit expectations gap, it was not eliminated. This study recommends that Wintec provides a more basic auditing education during introductory accounting papers, educating students on the role of an auditor. This study also recommends that education focuses on the practical use of an audit report, to increase student’s understandings of the information in the audit report, and how this information is communicated. Thus, the researcher believes that these recommendations will help to further reduce the audit expectation