An aesthetics of touch: investigating the language of design relating to form

How well can designers communicate qualities of touch? This paper presents evidence that they have some capability to do so, much of which appears to have been learned, but at present make limited use of such language. Interviews with graduate designer-makers suggest that they are aware of and value the importance of touch and materiality in their work, but lack a vocabulary to fully relate to their detailed explanations of other aspects such as their intent or selection of materials. We believe that more attention should be paid to the verbal dialogue that happens in the design process, particularly as other researchers show that even making-based learning also has a strong verbal element to it. However, verbal language alone does not appear to be adequate for a comprehensive language of touch. Graduate designers-makers’ descriptive practices combined non-verbal manipulation within verbal accounts. We thus argue that haptic vocabularies do not simply describe material qualities, but rather are situated competences that physically demonstrate the presence of haptic qualities. Such competencies are more important than groups of verbal vocabularies in isolation. Design support for developing and extending haptic competences must take this wide range of considerations into account to comprehensively improve designers’ capabilities

Designing for Mixed Reality Urban Exploration

This paper introduces a design framework for mixed reality urban exploration (MRUE), based on a concrete implementation in a historical city. The framework integrates different modalities, such as virtual reality (VR), augmented reality (AR), and haptics-audio interfaces, as well as advanced features such as personalized recommendations, social exploration, and itinerary management. It permits to address a number of concerns regarding information overload, safety, and quality of the experience, which are not sufficiently tackled in traditional non-integrated approaches. This study presents an integrated mobile platform built on top of this framework and reflects on the lessons learned.Peer reviewe

Designing for Mixed Reality Urban Exploration

This paper introduces a design framework for mixed reality urban exploration (MRUE), based on a concrete implementation in a historical city. The framework integrates different modalities, such as virtual reality (VR), augmented reality (AR), and haptics-audio interfaces, as well as advanced features such as personalized recommendations, social exploration, and itinerary management. It permits to address a number of concerns regarding information overload, safety, and quality of the experience, which are not sufficiently tackled in traditional non-integrated approaches. This study presents an integrated mobile platform built on top of this framework and reflects on the lessons learned

Animating the evolution of software

The use and development of open source software has increased significantly in the last decade. The high frequency of changes and releases across a distributed environment requires good project management tools in order to control the process adequately. However, even with these tools in place, the nature of the development and the fact that developers will often work on many other projects simultaneously, means that the developers are unlikely to have a clear picture of the current state of the project at any time. Furthermore, the poor documentation associated with many projects has a detrimental effect when encouraging new developers to contribute to the software. A typical version control repository contains a mine of information that is not always obvious and not easy to comprehend in its raw form. However, presenting this historical data in a suitable format by using software visualisation techniques allows the evolution of the software over a number of releases to be shown. This allows the changes that have been made to the software to be identified clearly, thus ensuring that the effect of those changes will also be emphasised. This then enables both managers and developers to gain a more detailed view of the current state of the project. The visualisation of evolving software introduces a number of new issues. This thesis investigates some of these issues in detail, and recommends a number of solutions in order to alleviate the problems that may otherwise arise. The solutions are then demonstrated in the definition of two new visualisations. These use historical data contained within version control repositories to show the evolution of the software at a number of levels of granularity. Additionally, animation is used as an integral part of both visualisations - not only to show the evolution by representing the progression of time, but also to highlight the changes that have occurred. Previously, the use of animation within software visualisation has been primarily restricted to small-scale, hand generated visualisations. However, this thesis shows the viability of using animation within software visualisation with automated visualisations on a large scale. In addition, evaluation of the visualisations has shown that they are suitable for showing the changes that have occurred in the software over a period of time, and subsequently how the software has evolved. These visualisations are therefore suitable for use by developers and managers involved with open source software. In addition, they also provide a basis for future research in evolutionary visualisations, software evolution and open source development

Real-Time Markerless Tracking the Human Hands for 3D Interaction

This thesis presents methods for enabling suitable human computer interaction using only movements of the bare human hands in free space. This kind of interaction is natural and intuitive, particularly because actions familiar to our everyday life can be reflected. Furthermore, the input is contact-free which is of great advantage e.g. in medical applications due to hygiene factors. For enabling the translation of hand movements to control signals an automatic method for tracking the pose and/or posture of the hand is needed. In this context the simultaneous recognition of both hands is desirable to allow for more natural input. The first contribution of this thesis is a novel video-based method for real-time detection of the positions and orientations of both bare human hands in four different predefined postures, respectively. Based on such a system novel interaction interfaces can be developed. However, the design of such interfaces is a non-trivial task. Additionally, the development of novel interaction techniques is often mandatory in order to enable the design of efficient and easily operable interfaces. To this end, several novel interaction techniques are presented and investigated in this thesis, which solve existing problems and substantially improve the applicability of such a new device. These techniques are not restricted to this input instrument and can also be employed to improve the handling of other interaction devices. Finally, several new interaction interfaces are described and analyzed to demonstrate possible applications in specific interaction scenarios.Markerlose Verfolgung der menschlichen Hände in Echtzeit für 3D Interaktion In der vorliegenden Arbeit werden Verfahren dargestellt, die sinnvolle Mensch- Maschine-Interaktionen nur durch Bewegungen der bloßen Hände in freiem Raum ermöglichen. Solche "natürlichen" Interaktionen haben den besonderen Vorteil, dass alltägliche und vertraute Handlungen in die virtuelle Umgebung übertragen werden können. Außerdem werden auf diese Art berührungslose Eingaben ermöglicht, nützlich z.B. wegen hygienischer Aspekte im medizinischen Bereich. Um Handbewegungen in Steuersignale umsetzen zu können, ist zunächst ein automatisches Verfahren zur Erkennung der Lage und/oder der Art der mit der Hand gebildeten Geste notwendig. Dabei ist die gleichzeitige Erfassung beider Hände wünschenswert, um die Eingaben möglichst natürlich gestalten zu können. Der erste Beitrag dieser Arbeit besteht aus einer neuen videobasierten Methode zur unmittelbaren Erkennung der Positionen und Orientierungen beider Hände in jeweils vier verschiedenen, vordefinierten Gesten. Basierend auf einem solchen Verfahren können neuartige Interaktionsschnittstellen entwickelt werden. Allerdings ist die Ausgestaltung solcher Schnittstellen keinesfalls trivial. Im Gegenteil ist bei einer neuen Art der Interaktion meist sogar die Entwicklung neuer Interaktionstechniken erforderlich, damit überhaupt effiziente und gut bedienbare Schnittstellen konzipiert werden können. Aus diesem Grund wurden in dieser Arbeit einige neue Interaktionstechniken entwickelt und untersucht, die vorhandene Probleme beheben und die Anwendbarkeit eines solchen Eingabeinstruments für bestimmte Arten der Interaktion verbessern oder überhaupt erst ermöglichen. Diese Techniken sind nicht auf dieses Eingabeinstrument beschränkt und können durchaus auch die Handhabung anderer Eingabegeräte verbessern. Des Weiteren werden mehrere neue Interaktionsschnittstellen präsentiert, die den möglichen Einsatz bloßhändiger Interaktion in verschiedenen, typischen Anwendungsgebieten veranschaulichen

Virtual workplaces : when metaphors breakdown

Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Architecture, 1998.Includes bibliographical references (leaves 79-81).Our model of work is shaped by the places we choose to work and the tools we choose to work with. As we introduce new technologies and build new environments our model is changing. Today's virtual workplaces are grounded in models of work that have been reformed from our experiences using current technology in physical workspace. However we are discovering opportunities and possibilities for work in collaborative, virtual environments that question physical models. Emerging patterns of distributed collaboration in persistent virtual environments are changing the way we work in time and space, recasting our notion of workplace. Virtual workplaces are interpreted and experienced through metaphors that describe a space of potential for work occurrences. Through the lens of metaphors, this research focuses on breakdowns between collaborative work and the environment in which work occurs. If what we understand and predict is based on what we already know, then by examining the breakdowns between design and use of collaborative environments we can illuminate the space of possibilities for collaborative work.by Thomas W.I. Gallemore.M.S

Anchorage: Visual Analysis of Satisfaction in Customer Service Videos via Anchor Events

Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedious investigation into multimodal video recordings. We introduce Anchorage, a visual analytics system to evaluate customer satisfaction by summarizing multimodal behavioral features in customer service videos and revealing abnormal operations in the service process. We leverage the semantically meaningful operations to introduce structured event understanding into videos which help service providers quickly navigate to events of their interest. Anchorage supports a comprehensive evaluation of customer satisfaction from the service and operation levels and efficient analysis of customer behavioral dynamics via multifaceted visualization views. We extensively evaluate Anchorage through a case study and a carefully-designed user study. The results demonstrate its effectiveness and usability in assessing customer satisfaction using customer service videos. We found that introducing event contexts in assessing customer satisfaction can enhance its performance without compromising annotation precision. Our approach can be adapted in situations where unlabelled and unstructured videos are collected along with sequential records.Comment: 13 pages. A preprint version of a publication at IEEE Transactions on Visualization and Computer Graphics (TVCG), 202

Hypertext Semiotics in the Commercialized Internet

Die Hypertext Theorie verwendet die selbe Terminologie, welche seit Jahrzehnten in der semiotischen Forschung untersucht wird, wie z.B. Zeichen, Text, Kommunikation, Code, Metapher, Paradigma, Syntax, usw. Aufbauend auf jenen Ergebnissen, welche in der Anwendung semiotischer Prinzipien und Methoden auf die Informatik erfolgreich waren, wie etwa Computer Semiotics, Computational Semiotics und Semiotic Interface Engineering, legt diese Dissertation einen systematischen Ansatz für all jene Forscher dar, die bereit sind, Hypertext aus einer semiotischen Perspektive zu betrachten. Durch die Verknüpfung existierender Hypertext-Modelle mit den Resultaten aus der Semiotik auf allen Sinnesebenen der textuellen, auditiven, visuellen, taktilen und geruchlichen Wahrnehmung skizziert der Autor Prolegomena einer Hypertext-Semiotik-Theorie, anstatt ein völlig neues Hypertext-Modell zu präsentieren. Eine Einführung in die Geschichte der Hypertexte, von ihrer Vorgeschichte bis zum heutigen Entwicklungsstand und den gegenwärtigen Entwicklungen im kommerzialisierten World Wide Web bilden den Rahmen für diesen Ansatz, welcher als Fundierung des Brückenschlages zwischen Mediensemiotik und Computer-Semiotik angesehen werden darf. Während Computer-Semiotiker wissen, dass der Computer eine semiotische Maschine ist und Experten der künstlichen Intelligenz-Forschung die Rolle der Semiotik in der Entwicklung der nächsten Hypertext-Generation betonen, bedient sich diese Arbeit einer breiteren methodologischen Basis. Dementsprechend reichen die Teilgebiete von Hypertextanwendungen, -paradigmen, und -strukturen, über Navigation, Web Design und Web Augmentation zu einem interdisziplinären Spektrum detaillierter Analysen, z.B. des Zeigeinstrumentes der Web Browser, des Klammeraffen-Zeichens und der sogenannten Emoticons. Die Bezeichnung ''Icon'' wird als unpassender Name für jene Bildchen, welche von der graphischen Benutzeroberfläche her bekannt sind und in Hypertexten eingesetzt werden, zurückgewiesen und diese Bildchen durch eine neue Generation mächtiger Graphic Link Markers ersetzt. Diese Ergebnisse werden im Kontext der Kommerzialisierung des Internet betrachtet. Neben der Identifizierung der Hauptprobleme des eCommerce aus der Perspektive der Hypertext Semiotik, widmet sich der Autor den Informationsgütern und den derzeitigen Hindernissen für die New Economy, wie etwa der restriktiven Gesetzeslage in Sachen Copyright und Intellectual Property. Diese anachronistischen Beschränkungen basieren auf der problematischen Annahme, dass auch der Informationswert durch die Knappheit bestimmt wird. Eine semiotische Analyse der iMarketing Techniken, wie z.B. Banner Werbung, Keywords und Link Injektion, sowie Exkurse über den Browser Krieg und den Toywar runden die Dissertation ab