2,398 research outputs found

    Online banking customization via tag-based interaction

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    In this paper, we describe ongoing work on online banking customization with a particular focus on interaction. The scope of the study is confined to the Australian banking context where the lack of customization is evident. This paper puts forward the notion of using tags to facilitate personalized interactions in online banking. We argue that tags can afford simple and intuitive interactions unique to every individual in both online and mobile environments. Firstly, through a review of related literature, we frame our work in the customization domain. Secondly, we define a range of taggable resources in online banking. Thirdly, we describe our preliminary prototype implementation with respect to interaction customization types. Lastly, we conclude with a discussion on future work

    Collaborative recommendations with content-based filters for cultural activities via a scalable event distribution platform

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    Nowadays, most people have limited leisure time and the offer of (cultural) activities to spend this time is enormous. Consequently, picking the most appropriate events becomes increasingly difficult for end-users. This complexity of choice reinforces the necessity of filtering systems that assist users in finding and selecting relevant events. Whereas traditional filtering tools enable e.g. the use of keyword-based or filtered searches, innovative recommender systems draw on user ratings, preferences, and metadata describing the events. Existing collaborative recommendation techniques, developed for suggesting web-shop products or audio-visual content, have difficulties with sparse rating data and can not cope at all with event-specific restrictions like availability, time, and location. Moreover, aggregating, enriching, and distributing these events are additional requisites for an optimal communication channel. In this paper, we propose a highly-scalable event recommendation platform which considers event-specific characteristics. Personal suggestions are generated by an advanced collaborative filtering algorithm, which is more robust on sparse data by extending user profiles with presumable future consumptions. The events, which are described using an RDF/OWL representation of the EventsML-G2 standard, are categorized and enriched via smart indexing and open linked data sets. This metadata model enables additional content-based filters, which consider event-specific characteristics, on the recommendation list. The integration of these different functionalities is realized by a scalable and extendable bus architecture. Finally, focus group conversations were organized with external experts, cultural mediators, and potential end-users to evaluate the event distribution platform and investigate the possible added value of recommendations for cultural participation

    Online media consumption in Germany: The role of political information: An analysis of German mass communication online

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    Fragmented, thus, widely scattered, non-overlapping media-consumption patterns often are seen as a logical consequence of increasing numbers in online offerings, specialization and personalization, undermining a media-mediated common ground sufficient for democracy. Empirical evidence yet is missing maybe resulting from data lacking granularity in online-media consumption measured as aggregated online media offerings not detailing the level of single entities (subpages of a website). Using social network analysis and the theoretical framework of news reading publics, this article exploratively analyses patterns of online-media consumption for ~4,000 single entities of commercially-driven, German websites and 339,423 people. A new methodological approach measuring overlapping media-consumption patterns accounting for individual online-media repertoires is suggested. Using community detection, two thematically driven online-groupings of overlapping audiences characterized by using/not using political- and digital-online-media offerings are identified. However, a total fragmentation in online-media patterns is missing: 43 percent of users observed are part of both news reading publics detected

    Predicting Community Preference of Comments on the Social Web

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    Large-scale socially-generated metadata is one of the key features driving the growth and success of the emerging Social Web. Recently there have been many research efforts to study the quality of this metadata - like user-contributed tags, comments, and ratings - and its potential impact on new opportunities for intelligent information access. However, much existing research relies on quality assessments made by human experts external to a Social Web community. In the present study, we are interested in understanding how an online community itself perceives the relative quality of its own user-contributed content, which has important implications for the successful selfregulation and growth of the Social Web in the presence of increasing spam and a flood of Social Web metadata. We propose and evaluate a machine learning-based approach for ranking comments on the Social Web based on the community's expressed preferences, which can be used to promote high-quality comments and filter out low-quality comments. We study several factors impacting community preference, including the contributor's reputation and community activity level, as well as the complexity and richness of the comment. Through experiments, we find that the proposed approach results in significant improvement in ranking quality versus alternative approaches

    CrossCheck:toward passive sensing and detection of mental health changes in people with schizophrenia

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    Early detection of mental health changes in individuals with serious mental illness is critical for effective intervention. CrossCheck is the first step towards the passive monitoring of mental health indicators in patients with schizophrenia and paves the way towards relapse prediction and early intervention. In this paper, we present initial results from an ongoing randomized control trial, where passive smartphone sensor data is collected from 21 outpatients with schizophrenia recently discharged from hospital over a period ranging from 2-8.5 months. Our results indicate that there are statistically significant associations between automatically tracked behavioral features related to sleep, mobility, conversations, smartphone usage and self-reported indicators of mental health in schizophrenia. Using these features we build inference models capable of accurately predicting aggregated scores of mental health indicators in schizophrenia with a mean error of 7.6% of the score range. Finally, we discuss results on the level of personalization that is needed to account for the known variations within people. We show that by leveraging knowledge from a population with schizophrenia, it is possible to train accurate personalized models that require fewer individual-specific data to quickly adapt to new user

    Aggregated search: a new information retrieval paradigm

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    International audienceTraditional search engines return ranked lists of search results. It is up to the user to scroll this list, scan within different documents and assemble information that fulfill his/her information need. Aggregated search represents a new class of approaches where the information is not only retrieved but also assembled. This is the current evolution in Web search, where diverse content (images, videos, ...) and relational content (similar entities, features) are included in search results. In this survey, we propose a simple analysis framework for aggregated search and an overview of existing work. We start with related work in related domains such as federated search, natural language generation and question answering. Then we focus on more recent trends namely cross vertical aggregated search and relational aggregated search which are already present in current Web search

    One size does not fit all : profiling personalized time-evolving user behaviors

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    Given the set of social interactions of a user, how can we detect changes in interaction patterns over time? While most previous work has focused on studying network-wide properties and spotting outlier users, the dynamics of individual user interactions remain largely unexplored. This work sets out to explore those dynamics in a way that is minimally invasive to privacy, thus, avoids to rely on the textual content of user posts---except for validation. Our contributions are two-fold. First, in contrast to previous studies, we challenge the use of a fixed interval of observation. We introduce and empirically validate the "Temporal Asymmetry Hypothesis", which states that appropriate observation intervals should vary both among users and over time for the same user. We validate this hypothesis using eight different datasets, including email, messaging, and social networks data. Second, we propose iNET, a comprehensive analytic and visualization framework which provides personalized insights into user behavior and operates in a streaming fashion. iNET learns personalized baseline behaviors of users and uses them to identify events that signify changes in user behavior. We evaluate the effectiveness of iNET by analyzing more than half a million interactions from Facebook users. Labeling of the identified changes in user behavior showed that iNET is able to capture a wide spectrum of exogenous and endogenous events, while the baselines are less diverse in nature and capture only 66% of that spectrum. Furthermore, iNET exhibited the highest precision (95%) compared to all competing approaches
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