Task-Oriented Conversational Behavior of Agents for Collaboration in Human-Agent Teamwork

International audienceCoordination is an essential ingredient for human-agent teamwork. It requires team members to share knowledge to establish common grounding and mutual awareness among them. This paper proposes a be-havioral architecture C 2 BDI that enhances the knowledge sharing using natural language communication between team members. Collaborative conversation protocols and resource allocation mechanism have been defined that provide proactive behavior to agents for coordination. This architecture has been applied to a real scenario in a collaborative virtual environment for learning. The solution enables users to coordinate with other team members

From Tools to Teammates: Conceptualizing Humans’ Perception of Machines as Teammates with a Systematic Literature Review

The accelerating capabilities of systems brought about by advances in Artificial Intelligence challenge the traditional notion of systems as tools. Systems’ increasingly agentic and collaborative character offers the potential for a new user-system interaction paradigm: Teaming replaces unidirectional system use. Yet, extant literature addresses the prerequisites for this new interaction paradigm inconsistently, often not even considering the foundations established in human teaming literature. To address this, this study utilizes a systematic literature review to conceptualize the drivers of the perception of systems as teammates instead of tools. Hereby, it integrates insights from the dispersed and interdisciplinary field of human-machine teaming with established human teaming principles. The creation of a team setting and a social entity, as well as specific configurations of the machine teammate’s collaborative behaviors, are identified as main drivers of the formation of impactful human-machine teams

Communicative Capabilities of Agents for the Collaboration in a Human-Agent Team

International audienceThe coordination is an essential ingredient for the human-agent teamwork. It requires team members to share knowledge to establish common grounding and mutual awareness among them. In this paper, we propose a behavioral architecture C 2 BDI that allows to enhance the knowledge sharing using natural language communication between team members. We define collaborative conversation protocols that provide proactive behavior to agents for the coordination between team members. We have applied this architecture to a real scenario in a col-laborative virtual environment for training. Our solution enables users to coordinate with other team members

Collaborative Behaviour Modelling of Virtual Agents using Communication in a Mixed Human-Agent Teamwork

International audience—The coordination is an essential ingredient for the mixed human-agent teamwork. It requires team members to share knowledge to establish common grounding and mutual awareness among them. In this paper, we proposed a collaborative conversational belief-desire-intention (C 2 BDI) behavioural agent architecture that allows to enhance the knowledge sharing using natural language communication between team members. We defined collaborative conversation protocols that provide proactive behaviour to agents for the coordination between team members. Furthermore, to endow the communication capabilities to C 2 BDI agent, we described the information state based approach for the natural language processing of the utterances. We have applied the proposed architecture to a real scenario in a collaborative virtual environment for training. Our solution enables the user to coordinate with other team members

Development of a generic activities model of command and control

This paper reports on five different models of command and control. Four different models are reviewed: a process model, a contextual control model, a decision ladder model and a functional model. Further to this, command and control activities are analysed in three distinct domains: armed forces, emergency services and civilian services. From this analysis, taxonomies of command and control activities are developed that give rise to an activities model of command and control. This model will be used to guide further research into technological support of command and control activities

Structuring AI Teammate Communication: An Exploration of AI\u27s Communication Strategies in Human-AI Teams

In the past decades, artificial intelligence (AI) has been implemented in various domains to facilitate humans in their work, such as healthcare and the automotive industry. Such application of AI has led to increasing attention on human-AI teaming, where AI closely collaborates with humans as a teammate. AI as a teammate is expected to have the ability to coordinate with humans by sharing task-related information, predicting other teammates’ behaviors, and progressing team tasks accordingly. To complete these team activities effectively, AI teammates must communicate with humans, such as sharing updates and checking team progress. Even though communication is a core element of teamwork that helps to achieve effective coordination, how to design and structure human-AI communication in teaming environments still remains unclear. Given the context-dependent characteristics of communication, research on human-AI teaming communication needs to narrow down and focus on specific communication elements/components, such as the proactivity of communication and communication content. In doing so, this dissertation explores how AI teammates’ communication should be structured by modifying communication components through three studies, each of which details a critical component of effective AI communication: (1) communication proactivity, (2) communication content (explanation), and (3) communication approach (verbal vs. non-verbal). These studies provide insights into how AI teammates’ communication ii can be integrated into teamwork and how to design AI teammate communication in human-AI teaming. Study 1 explores an important communication element, communication proactivity, and its impact on team processes and team performance. Specifically, communication proactivity in this dissertation refers to whether an AI teammate proactively communicates with human teammates, i.e., proactively pushing information to human teammates. Experimental analysis shows that AI teammates’ proactive communication plays a crucial role in impacting human perceptions, such as perceived teammate performance and satisfaction with the teammate. Importantly, teams with a non-proactive communication AI teammate increase team performance more than teams with a proactive communication AI as the human and the AI collaborate more. This study identifies the positive impact of AI being proactive in communication at the initial stage of task coordination, as well as the potential need for AI’s flexibility in their communication proactivity (i.e., once human and AI teammates’ coordination pattern forms, AI can be non-proactive in communication). Study 2 examines communication content by focusing on AI’s explanation and its impact on human perceptions in teaming environments. Results indicate that AI’s explanation, as part of communication content, does not always positively impact human trust in human-AI teaming. Instead, the impact of AI’s explanations on human perceptions depends on specific collaboration scenarios. Specifically, AI’s explanations facilitate trust in the AI teammate when explaining why AI disobeys humans’ orders, but hinder trust when explaining why AI lies to humans. In addition, AI giving an explanation of why they ignored the human teammate’s injury was perceived to be more effective than AI not providing such an explanation. The findings emphasize the context-dependent characteristic of AI’s communication content with a focus on AI’s explanation of their actions. iii Study 3 investigates AI’s communication approach, which was manipulated as verbal vs. non-verbal communication. Results indicate that AI teammates’ verbal/nonverbal communication does not impact human trust in the AI teammate, but facilitates the maintenance of humans’ situation awareness in task coordination. In addition, AI with non-verbal communication is perceived as having lower communication quality and lower performance. Importantly, AI with non-verbal communication has better team performance in human-human-AI teams than human-AI-AI teams, whereas AI with verbal communication has better team performance in human-AI-AI teams than human-human-AI teams. These three studies together address multiple research gaps in human-AI team communication and provide a holistic view of the design and structure of AI’s communication by examining three specific aspects of communication in human-AI teaming. In addition, each study in this dissertation proposes practical design implications on AI’s communication in human-AI teams, which will assist AI designers and developers to create better AI teammates that facilitate humans in teaming environments

Designing a novel virtual collaborative environment to support collaboration in design review meetings

Project review meetings are part of the project management process and are organised to assess progress and resolve any design conflicts to avoid delays in construction. One of the key challenges during a project review meeting is to bring the stakeholders together and use this time effectively to address design issues as quickly as possible. At present, current technology solutions based on BIM or CAD are information-centric and do not allow project teams to collectively explore the design from a range of perspectives and brainstorm ideas when design conflicts are encountered. This paper presents a system architecture that can be used to support multi-functional team collaboration more effectively during such design review meetings. The proposed architecture illustrates how information-centric BIM or CAD systems can be made human- and team-centric to enhance team communication and problem solving. An implementation of the proposed system architecture has been tested for its utility, likability and usefulness during design review meetings. The evaluation results suggest that the collaboration platform has the potential to enhance collaboration among multi-functional teams

A practical method for proactive information exchange within multi-agent teams

Psychological studies have shown that information exchange is a key component of effective teamwork. In addition to requesting information that they need for their tasks, members of effective teams often proactively forward information that they believe other teammates require to complete their tasks. We refer to this type of communication as proactive information exchange and the formalization and implementation of this is the subject of this thesis. The important question that we are trying to answer is: under normative conditions, what types of information needs can agent teammates extract from shared plans and how can they use these information needs to proactively forward information to teammates? In the following, we make two key claims about proactive information exchange: first, agents need to be aware of the information needs of their teammates and that these information needs can be inferred from shared plans; second, agents need to be able to model the beliefs of others in order to deliver this information efficiently. To demonstrate this, we have developed an algorithm named PIEX, which, for each agent on a team, reasonably approximates the information-needs of other team members, based on analysis of a shared team plan. This algorithm transforms a team plan into an individual plan by inserting coomunicative tasks in agents' individual plans to deliver information to those agents who need it. We will incorporate a previously developed architecture for multi-agent belief reasoning. In addition to this algorithm for proactive information exchange, we have developed a formal framework to both describe scenarios in which proactive information exchange takes place and to evaluate the quality of the communication events that agents running the PIEX algorithm generate. The contributions of this work are a formal and implemented algorithm for information exchange for maintaining a shared mental model and a framework for evaluating domains in which this type of information exchange is useful