The Sustainable Role of Human Factor in I4.0 scenarios

Abstract The ageing of working population is the byproduct of the global recognized trend of the general population ageing. The decline of elder human operators' capabilities is a main subject concerning industrial engineering and management in the ongoing 4th Industrial revolution and the introduced new technologies. In this paper, the concept of human factor sustainability inside manufacturing line is explored. It is discussing the theoretical fundamentals of a complexity based states loop to be tested inside 4.0 frame. This is pointing on advanced ICT technologies for ageing workforce management in manufacturing lines. The paper starts with a systematic literature review on the ageing workforce inside industries highlights the human capabilities deterioration, knowledge and experience management of ageing workers. The review is used as the key trace of the modified human factor sustainability concept including Physical, Behavioural, Mental and Psychosocial dimensions. Those are related with the age factor while discussing about traits and entropy based information probability. Furthermore, the proposed formula of Human Factor (HF) probability with a context based application is discussed. Finally, some conclusion remarks will be given, and the future agenda will be proposed based on the collaborative work scenarios

A taxonomy of performance shaping factors for human reliability analysis in industrial maintenance

Purpose: Human factors play an inevitable role in maintenance activities, and the occurrence of Human Errors (HEs) affects system reliability and safety, equipment performance and economic results. The high HE rate increased researchers’ attention towards Human Reliability Analysis (HRA) and HE assessment approaches. In these approaches, various environmental and individual factors influence the performance of maintenance operators affecting Human Error Probability (HEP) with a consequent variability in the success of intervention. However, a deep analysis of such factors in the maintenance field, often called Performance Shaping Factors (PSFs), is still missing. This has led the authors to systematically evaluate the literature on Human Error in Maintenance (HEM) and on the PSFs, in order to provide a shared PSF taxonomy. Design/methodology/approach: A Systematic Literature Review (SLR) was conducted to identify and select peer-reviewed papers that provided evidence on the relationship between maintenance activities and human performance. The obtained results provided a wide overview in the field of interest, shedding light on three main research areas of investigation: methodologies for human error analysis in maintenance, performance shaping factors and maintenance error consequences. In particular, papers belonging to the area of PSFs were analysed in-depth in order to identify and classify the PSFs, with the aim of achieving the PSF taxonomy for maintenance activities. The effects of each PSF on human reliability were defined and detailed. Findings: A total of 63 studies were selected and then analysed through a systematic methodology. 46% of these studies presented a qualitative/quantitative assessment of PSFs through application in different maintenance activities. Starting from the findings of the aforementioned papers, a PSF taxonomy specific for maintenance activities was proposed. This taxonomy represents an important contribution for researchers and practitioners towards the improvement of HRA methods and their applications in industrial maintenance. Originality/value: The analysis outlines the relevance of considering HEM because different error types occur during the maintenance process with non-negligible effects on the system. Despite a growing interest in HE assessment in maintenance, a deep analysis of PSFs in this field and a shared PSF taxonomy are missing. This paper fills the gap in the literature with the creation of a PSF taxonomy in industrial maintenance. The proposed taxonomy is a valuable contribution for growing the awareness of researchers and practitioners about factors influencing maintainers’ performance.Peer Reviewe

Workers’ Aging Management—Human Fatigue at Work: An Experimental Offices Study

The aging issue in the work context is becoming a significant element of the future sustainability of service and industrial companies. It is well known that with increasing worker age the problem of maintaining the performance and the safety level when fatigue increases is a crucial point, and fatigue increases with the age. Due to social and political developments, especially in Western countries, the retirement age is increasing and companies operate with a higher workforce mean age. Therefore, the problem of recognizing and measuring fatigue has become a key aspect in the management of aging. Note that in the scientific engineering field, the problem of fatigue evaluation when a worker is performing his/her work activities is an important issue in the industrial and service world and especially in the context of the researchers that are investigating the human reliability assessment. As it is clear from the literature, the industrial operations management are suffering from some misleading concepts that only the medicine scientific context can clarify. Therefore, the aim of this paper is to define what are the open issues and the misleading concepts present in the classical fatigue evaluation methods, and second to define two experimental curves of fatigue that will help the decision makers to minimize the impact of fatigue on the workers, thus maximizing the sustainability of the working tasks assigned. This aim is achieved by examining the medical literature about the measurement of a particular kind of fatigue related to the circadian cycle, i.e., the cognitive one; after that, a survey about the possible technologies for measurements is performed. On the basis of technology selection, an experiment on real work activities is performed and some remarkable results about the fatigue in the workers observed and the technology use and its limitations are defined

Human reliability analysis: exploring the intellectual structure of a research field

Humans play a crucial role in modern socio-technical systems. Rooted in reliability engineering, the discipline of Human Reliability Analysis (HRA) has been broadly applied in a variety of domains in order to understand, manage and prevent the potential for human errors. This paper investigates the existing literature pertaining to HRA and aims to provide clarity in the research field by synthesizing the literature in a systematic way through systematic bibliometric analyses. The multi-method approach followed in this research combines factor analysis, multi-dimensional scaling, and bibliometric mapping to identify main HRA research areas. This document reviews over 1200 contributions, with the ultimate goal of identifying current research streams and outlining the potential for future research via a large-scale analysis of contributions indexed in Scopus database

Human centric collaborative workplace: the human robot interaction system perspective

The implementation of smart technologies and physical collaboration with robots in manufacturing can provide competitive advantages in production, performance and quality, as well as improve working conditions for operators. Due to the rapid advancement of smart technologies and robot capabilities, operators face complex task processes, decline in competences due to robots overtaking tasks, and reduced learning opportunities, as the range of tasks that they are asked to perform is narrower. The Industry 5.0 framework introduced, among others, the human-centric workplace, promoting operators wellbeing and use of smart technologies and robots to support them. This new human centric framework enables operators to learn new skills and improve their competencies. However, the need to understand the effects of the workplace changes remain, especially in the case of human robot collaboration, due to the dynamic nature of human robot interaction. A literature review was performed, initially, to map the effects of workplace changes on operators and their capabilities. Operators need to perform tasks in a complex environment in collaboration with robots, receive information from sensors or other means (e.g. through augmented reality glasses) and decide whether to act upon them. Meanwhile, operators need to maintain their productivity and performance. This affects cognitive load and fatigue, which increases safety risks and probability of human-system error. A model for error probability was formulated and tested in collaborative scenarios, which regards the operators as natural systems in the workplace environment, taking into account their condition based on four macro states; behavioural, mental, physical and psychosocial. A scoping review was then performed to investigate the robot design features effects on operators in the human robot interaction system. Here, the outcomes of robot design features effects on operators were mapped and potential guidelines for design purposes were identified. The results of the scoping review showed that, apart from cognitive load, operators perception on robots reliability and their safety, along with comfort can influence team cohesion and quality in the human robot interaction system. From the findings of the reviews, an experimental study was designed with the support of the industrial partner. The main hypothesis was that cognitive load, due to collaboration, is correlated with quality of product, process and human work. In this experimental study, participants had to perform two tasks; a collaborative assembly and a secondary manual assembly. Perceived task complexity and cognitive load were measured through questionnaires, and quality was measured through errors participants made during the experiment. Evaluation results showed that while collaboration had positive influence in performing the tasks, cognitive load increased and the temporal factor was the main reason behind the issues participants faced, as it slowed task management and decision making of participants. Potential solutions were identified that can be applied to industrial settings, such as involving participants/operators in the task and workplace design phase, sufficient training with their robot co-worker to learn the task procedures and implement direct communication methods between operator and robot for efficient collaboration

Development of a Human Reliability Analysis (HRA) model for break scheduling management in human-intensive working activities

2016 - 2017Human factors play an inevitable role in working contexts and the occurrence of human errors impacts on system reliability and safety, equipment performance and economic results. If human fallibility contributes to majority of incidents and accidents in high-risk systems, it mainly affects the quality and productivity in low-risk systems. Due to the prevalence of human error and the huge and often costly consequences, a considerable effort has been made in the field of Human Reliability Analysis (HRA), thus arriving to develop methods with the common purpose to predict the human error probability (HEP) and to enable safer and more productive designs. The purpose of each HRA method should be the HEP quantification to reduce and prevent possible conditions of error in a working context. However, existing HRA methods do not always pursue this aim in an efficient way, focusing on the qualitative error evaluation and on high-risk contexts. Moreover, several working aspects have been considered to prevent accidents and improve human performance in human-intensive working contexts, as for example the selection of adequate work-rest policies. It is well-known that introducing breaks is a key intervention to provide recovery after fatiguing physical work, prevent the growth of accident risks, and improve human reliability and productivity for individuals engaged in either mental or physical tasks. This is a very efficient approach even if it is not widely applied. ... [edited by Author]XXX cicl

A model for break scheduling assessment in manufacturing systems

Human fallibility in working environments contributes to majority of incidents and accidents in high-risk systems, while it affects the quality and productivity in low-risk systems. Over the years, the human factor has attracted more and more attention, and different aspects of the work have been taken into account to prevent and/or reduce the number of accidents and incidents and improve human performance in industrial systems. The selection of adequate work-rest policies through the introduction of appropriate breaks is a very efficient approach even if it is not widely applied. It is well known that introducing breaks is a key intervention to provide recovery after fatiguing physical work, prevent the growth of accident risks during working activities, and improve human reliability and productivity for individuals engaged in either mental or physical tasks. This paper focuses on the simulator for human error probability analysis (SHERPA) model for the break scheduling problems. This model aims to predict the human error probability (HEP) and assess the impact of the context via performance shaping factors. The main focus of SHERPA is modeling and simulation of rest breaks in every working context and conditions in order to reduce errors and increase productivity and efficiencies. As shown in the case study, the model is useful in assessing the impact of different work-break policies, with different placement and duration of breaks, on human performance (HEP and recovery after the break) and on the overall system performance in terms of percentage of compliant performed tasks and economic results