User producer interaction in context: a classification

Science, Technology and Innovation Studies show that intensified user producer interaction (UPI) increases chances for successful innovations, especially in the case of emerging technology. It is not always clear, however, what type of interaction is necessary in a particular context. This paper proposes a conceptualization of contexts in terms of three dimensions – the phase of technology development, the flexibility of the technology, and the heterogeneity of user populations – resulting in a classification scheme with eight different contextual situations. The paper identifies and classifies types of interaction, like demand articulation, interactive learning, learning by using and domestication. It appears that each contextual situation demands a different set of UPI types. To illustrate the potential value of the classification scheme, four examples of innovations with varying technological and user characteristics are explored: the refrigerator, clinical anaesthesia, video cassette recording, and the bicycle. For each example the relevant UPI types are discussed and it is shown how these types highlight certain activities and interactions during key events of innovation processes. Finally, some directions for further research are suggested alongside a number of comments on the utility of the classification

Case-based analysis in user requirements modelling for knowledge construction

Context: Learning can be regarded as knowledge construction in which prior knowledge and experience serve as basis for the learners to expand their knowledge base. Such a process of knowledge construction has to take place continuously in order to enhance the learners’ competence in a competitive working environment. As the information consumers, the individual users demand personalised information provision which meets their own specific purposes, goals, and expectations. Objectives: The current methods in requirements engineering are capable of modelling the common user’s behaviour in the domain of knowledge construction. The users’ requirements can be represented as a case in the defined structure which can be reasoned to enable the requirements analysis. Such analysis needs to be enhanced so that personalised information provision can be tackled and modelled. However, there is a lack of suitable modelling methods to achieve this end. This paper presents a new ontological method for capturing individual user’s requirements and transforming the requirements onto personalised information provision specifications. Hence the right information can be provided to the right user for the right purpose. Method: An experiment was conducted based on the qualitative method. A medium size of group of users participated to validate the method and its techniques, i.e. articulates, maps, configures, and learning content. The results were used as the feedback for the improvement. Result: The research work has produced an ontology model with a set of techniques which support the functions for profiling user’s requirements, reasoning requirements patterns, generating workflow from norms, and formulating information provision specifications. Conclusion: The current requirements engineering approaches provide the methodical capability for developing solutions. Our research outcome, i.e. the ontology model with the techniques, can further enhance the RE approaches for modelling the individual user’s needs and discovering the user’s requirements

MITAIS for Articulation Information Requirements in Strategic Decision Support

Strategic decision-making is seen as an important area of research where the theory, methods and technologies can bring in a great deal of benefit to the whole enterprise at the executive level. The study of information requirements for decision-making reveals that the level of detail, granularity, format of presentation, and broad range of information type are unique for the applications at the strategic level. The provision of relevant information involves articulation of requirements based on the decision problems described by the executive manager. This paper presents the MITAIS approach that allows the user to describe a decision problem interactively and assists articulation of the problem into a presentation in a decision space, by prompting possible patterns of decision dimensions. It further aids a configuration of information requirements into an information space, which covers the information required for the described problem. A case study has been conducted using this approach to the use of the set of techniques of MITAIS

User producer interaction in context: A classification

Science, Technology and Innovation Studies show that intensified user producer interaction (UPI) increases chances for successful innovations, especially in the case of emerging technology. It is not always clear, however, what type of interaction is necessary in a particular context. This paper proposes a conceptualization of contexts in terms of three dimensions – the phase of technology development, the flexibility of the technology, and the heterogeneity of user populations – resulting in a classification scheme with eight different contextual situations. The paper identifies and classifies types of interaction, like demand articulation, interactive learning, learning by using and domestication. It appears that each contextual situation demands a different set of UPI types. To illustrate the potential value of the classification scheme, four examples of innovations with varying technological and user characteristics are explored: the refrigerator, clinical anaesthesia, video cassette recording, and the bicycle. For each example the relevant UPI types are discussed and it is shown how these types highlight certain activities and interactions during key events of innovation processes. Finally, some directions for further research are suggested alongside a number of comments on the utility of the classification.Innovation, users, interaction, learning, typology of UPI

Integration of experience feedback into the product lifecycle: an approach to best respond to the bidding process

Bidding process allows a client to choose a bidder to realize an embodiment of work, supply or service. From the bidder point of view, there are several obvious risks when responding because he bets on a future development that hasn’t been yet realized. We propose to assist the bidder with decision support tools based on past experiences to detect, report and minimize these potential risks. In this paper, we present the definition of a conceptual architecture to integrate experience feedback into the product lifecycle taking into account all stages of product lifecycle to best respond new bidding processes

The distribution of decision-making. The case of a flexible public transport system

Instead of explaining the outcomes of a policy process with reference to a rational planning logic, this paper scrutinises the circumstances in which decisions actually are taken. It follows issues when they displace between different decision-making settings. The approach is applied to a case of decision-making about a flexible public transport system in and around Hoogeveen, the Netherlands: a case in which the decision-making process was distributed over no less than fifteen settings. The main result of the analysis is a typology of five different displacements based on typical framing effects, which could form the basis of a theory with which complex, interactive and opportunistic decision-making processes can be understood in more general terms.decision-making, transport policy, innovation, public transport, displaced politics

Actualizing Organizational Core Values: Putting Theory into Practice

The literature on organizational culture and leading by shared values suggests a prescriptive model for use by leaders in actualizing stated organizational core values. Utilizing a qualitative case study approach, this study sought to examine the efficacy of this theoretical model in representing actual efforts by practitioners to embed diversity as a new organizational core value. Leadership actions to embed and actualize diversity as an institutional core value at two private universities were examined and compared. Findings suggest the theoretical model inadequately addresses the critical role of contextual assessment and under represents the dynamic cyclical nature of value embedding and actualization processes, particularly with respect organizations with high stakeholder turnover such as institutions of higher education

The balanced scorecard logic in the management control and reporting of small business company networks: a case study

The purpose of this paper is to assess and integrate the application of the balance scorecard (BSC) logic into business networks identifying functions and use that such performance measuring tool may undertake for SME’s collaborative development. Thus, the paper analyses a successful case study regarding an Italian network of small companies, evaluating how the multidimensional perspective of BSC can support strategic and operational network management as well as communication of financial and extra financial performance to stakeholders. The study consists of a qualitative method, proposing the application of BSC model for business networks from international literature. Several meetings and interviews as well as triangulation with primary and secondary documents have been conducted. The case study allows to recognize how BSC network logic can play a fundamental role on defining network mission, supporting management control as well as measuring and reporting the intangible assets formation along the network development lifecycle. This is the first time application of a BSC integrated framework for business networks composed of SMEs. The case study demonstrates operational value of BSC for SME’s collaborative development and success