Extracting Causal Claims from Information Systems Papers with Natural Language Processing for Theory Ontology Learning

The number of scientific papers published each year is growing exponentially. How can computational tools support scientists to better understand and process this data? This paper presents a software-prototype that automatically extracts causes, effects, signs, moderators, mediators, conditions, and interaction signs from propositions and hypotheses of full-text scientific papers. This prototype uses natural language processing methods and a set of linguistic rules for causal information extraction. The prototype is evaluated on a manually annotated corpus of 270 Information Systems papers containing 723 hypotheses and propositions from the AIS basket of eight. F1-results for the detection and extraction of different causal variables range between 0.71 and 0.90. The presented automatic causal theory extraction allows for the analysis of scientific papers based on a theory ontology and therefore contributes to the creation and comparison of inter-nomological networks

Development and Applications of Similarity Measures for Spatial-Temporal Event and Setting Sequences

Similarity or distance measures between data objects are applied frequently in many fields or domains such as geography, environmental science, biology, economics, computer science, linguistics, logic, business analytics, and statistics, among others. One area where similarity measures are particularly important is in the analysis of spatiotemporal event sequences and associated environs or settings. This dissertation focuses on developing a framework of modeling, representation, and new similarity measure construction for sequences of spatiotemporal events and corresponding settings, which can be applied to different event data types and used in different areas of data science. The first core part of this dissertation presents a matrix-based spatiotemporal event sequence representation that unifies punctual and interval-based representation of events. This framework supports different event data types and provides support for data mining and sequence classification and clustering. The similarity measure is based on the modified Jaccard index with temporal order constraints and accommodates different event data types. This approach is demonstrated through simulated data examples and the performance of the similarity measures is evaluated with a k-nearest neighbor algorithm (k-NN) classification test on synthetic datasets. These similarity measures are incorporated into a clustering method and successfully demonstrate the usefulness in a case study analysis of event sequences extracted from space time series of a water quality monitoring system. This dissertation further proposes a new similarity measure for event setting sequences, which involve the space and time in which events occur. While similarity measures for spatiotemporal event sequences have been studied, the settings and setting sequences have not yet been considered. While modeling event setting sequences, spatial and temporal scales are considered to define the bounds of the setting and incorporate dynamic variables along with static variables. Using a matrix-based representation and an extended Jaccard index, new similarity measures are developed to allow for the use of all variable data types. With these similarity measures coupled with other multivariate statistical analysis approaches, results from a case study involving setting sequences and pollution event sequences associated with the same monitoring stations, support the hypothesis that more similar spatial-temporal settings or setting sequences may generate more similar events or event sequences. To test the scalability of STES similarity measure in a larger dataset and an extended application in different fields, this dissertation compares and contrasts the prospective space-time scan statistic with the STES similarity approach for identifying COVID-19 hotspots. The COVID-19 pandemic has highlighted the importance of detecting hotspots or clusters of COVID-19 to provide decision makers at various levels with better information for managing distribution of human and technical resources as the outbreak in the USA continues to grow. The prospective space-time scan statistic has been used to help identify emerging disease clusters yet results from this approach can encounter strategic limitations imposed by the spatial constraints of the scanning window. The STES-based approach adapted for this pandemic context computes the similarity of evolving normalized COVID-19 daily cases by county and clusters these to identify counties with similarly evolving COVID-19 case histories. This dissertation analyzes the spread of COVID-19 within the continental US through four periods beginning from late January 2020 using the COVID-19 datasets maintained by John Hopkins University, Center for Systems Science and Engineering (CSSE). Results of the two approaches can complement with each other and taken together can aid in tracking the progression of the pandemic. Overall, the dissertation highlights the importance of developing similarity measures for analyzing spatiotemporal event sequences and associated settings, which can be applied to different event data types and used for data mining, sequence classification, and clustering

Application of Natural Language Processing to Determine User Satisfaction in Public Services

Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend to test for significance of pre-determined factors thought to have an influence with no scalable means to identify other causes of user satisfaction. The gaps in knowledge make it difficult to use available knowledge on user preference for public service improvement. Meanwhile, digital technology development has enabled new methods to collect user feedback, for example through online forums where users can comment freely on their experience. New tools are needed to analyze large volumes of such feedback. Use of topic models is proposed as a feasible solution to aggregate open-ended user opinions that can be easily deployed in the public sector. Generated insights can contribute to a more inclusive decision-making process in public service provision. This novel methodological approach is applied to a case of service reviews of publicly-funded primary care practices in England. Findings from the analysis of 145,000 reviews covering almost 7,700 primary care centers indicate that the quality of interactions with staff and bureaucratic exigencies are the key issues driving user satisfaction across England

Decision support systems classification in industry

This research has presented a discussion of related literature on decision support systems (DSS) and its role in production systems. The first part of the research presents DSS and how this has evolved until 2010. The next part of the research provides a discussion of the decision making process and the data mining phases as these relate to DSS. The last part of the research presents further discussion of DSS and various perspectives on the criteria that could be used for DSS. The criteria in the classification of DSS includes the following: user relationship; orientation; scope of use; type and frequency of decision making; mode of assistance; focus area; objective; capacity; degree of guidance; and, degree of non-procedurality. The research also included a discussion of industry 4.0, which is known as the fourth revolution in the industry

Innovative Heuristics to Improve the Latent Dirichlet Allocation Methodology for Textual Analysis and a New Modernized Topic Modeling Approach

Natural Language Processing is a complex method of data mining the vast trove of documents created and made available every day. Topic modeling seeks to identify the topics within textual corpora with limited human input into the process to speed analysis. Current topic modeling techniques used in Natural Language Processing have limitations in the pre-processing steps. This dissertation studies topic modeling techniques, those limitations in the pre-processing, and introduces new algorithms to gain improvements from existing topic modeling techniques while being competitive with computational complexity. This research introduces four contributions to the field of Natural Language Processing and topic modeling. First, this research identifies a requirement for a more robust “stopwords” list and proposes a heuristic for creating a more robust list. Second, a new dimensionality-reduction technique is introduced that exploits the number of words within a document to infer importance to word choice. Third, an algorithm is developed to determine the number of topics within a corpus and demonstrated using a standard topic modeling data set. These techniques produce a higher quality result from the Latent Dirichlet Allocation topic modeling technique. Fourth, a novel heuristic utilizing Principal Component Analysis is introduced that is capable of determining the number of topics within a corpus that produces stable sets of topic words

An enhanced binary bat and Markov clustering algorithms to improve event detection for heterogeneous news text documents

Event Detection (ED) works on identifying events from various types of data. Building an ED model for news text documents greatly helps decision-makers in various disciplines in improving their strategies. However, identifying and summarizing events from such data is a non-trivial task due to the large volume of published heterogeneous news text documents. Such documents create a high-dimensional feature space that influences the overall performance of the baseline methods in ED model. To address such a problem, this research presents an enhanced ED model that includes improved methods for the crucial phases of the ED model such as Feature Selection (FS), ED, and summarization. This work focuses on the FS problem by automatically detecting events through a novel wrapper FS method based on Adapted Binary Bat Algorithm (ABBA) and Adapted Markov Clustering Algorithm (AMCL), termed ABBA-AMCL. These adaptive techniques were developed to overcome the premature convergence in BBA and fast convergence rate in MCL. Furthermore, this study proposes four summarizing methods to generate informative summaries. The enhanced ED model was tested on 10 benchmark datasets and 2 Facebook news datasets. The effectiveness of ABBA-AMCL was compared to 8 FS methods based on meta-heuristic algorithms and 6 graph-based ED methods. The empirical and statistical results proved that ABBAAMCL surpassed other methods on most datasets. The key representative features demonstrated that ABBA-AMCL method successfully detects real-world events from Facebook news datasets with 0.96 Precision and 1 Recall for dataset 11, while for dataset 12, the Precision is 1 and Recall is 0.76. To conclude, the novel ABBA-AMCL presented in this research has successfully bridged the research gap and resolved the curse of high dimensionality feature space for heterogeneous news text documents. Hence, the enhanced ED model can organize news documents into distinct events and provide policymakers with valuable information for decision making