The political economy of competing regional images: the case of Tuscany's brands

This essay is based on empirical evidence from the case of Tuscany (Italy) and follows previous work on the role and meaning of image in regional development and innovation policies (Bellini, 2004). Discussions about image and branding policies is usually placed in the framework of "place marketing" and marketing literature helps in defining the features, components and main characters of image and of its relationship with local identity. We suggest, however, that managing images is also a political process with significant impact in supporting and shaping the scenario (perceptions and expectations) for innovation policies. In fact this process implies a competition between images in order to "control" the representation of the past, present and future of an area. This competition aims at influencing the policy agenda by manipulating the gap between image and identity. In other words, we suggest that image-related policies should be considered part of the toolbox of a modern innovation policy.

Design and radical innovation: a strategic perspective based upon a comparative case study between emergent and traditional industries in Portugal

The survival challenge faced by the Portuguese companies nowadays has promoted Innovation as the main management strategy to be applied. This research reveals the importance and the role of Design as the basic and integrative tool for the success of this strategy, focused on Radical or Breakthrough Innovation. The main contribution of this paper is the proposal of a conceptual model developed from a comparative case study research, made among Portuguese companies from the emergent sectors connected to new technologies and Portuguese companies from the traditional sectors. That work allowed the definition of the Success Critical Factors to consider for the development of radical new products: integrating new technologies (Science Knowledge), market sensibility (Marketing Knowledge), forecasting new needs or user interfaces and disruptive creativity (Design Knowledge)

Coming to your senses: exploring the role of touch in physical and digitally immersive consumption experiences

This dissertation consists of two empirical papers in which I examine the Need for Touch (NFT)in two settings where the ability to touch is disrupted, exploring the role of touch and other senses in physical and metaverse consumption experiences. In the first paper, I investigate the pandemic\u27s influence on consumer shopping behaviors, focusing on the coping mechanisms for reduced tactile interactions. The research uses an exploratory, inductive sequential design to chronicle shopping experiences through longitudinal interviews and autodriving. The findings reveal two primary themes: Shopping as a Reprieve and Fear of Shopping. This research underscores the intricate connection between grieving and the sensory deprivation of touch in traumatic events like COVID-19. In the second paper, I adopt a mixed-method approach that combines short-form interviews and a 2x2 between-subjects design experiment to test whether the physical touch of a featured product before a virtual encounter affects brand attitudes, examining the moderating role of the NFT. A multiple linear regression analysis shows a significant interaction between the physical touch condition and the NFT on brand attitudes. Individuals with high-NFT reported lower brand attitudes, while low-NFT participants express enhanced positivity towards the brand. This paper contributes insights into the interplay between tactile experiences and the NFT on the formation of attitudes toward brands encountered in digitally immersive environments

Antecedents and Consequences of the Engagement Concept

In today’s highly networked environment, the engagement concept has become increasingly important for scholars and practitioners. This dissertation offers a better understanding of engagement by providing insights into the nomological network of this concept and by considering the micro- and macro-level perspective. Empirical and conceptual methodological approaches and statistical methods/techniques such as quantitative content analyses, a qualitative case study approach, regression analyses, and partial least squares structural equation modeling are applied to identify key drivers and business consequences of engagement. This dissertation argues that the engagement of actors can have beneficial consequences if it is managed in an adequate and effective manner. Engaged actors offer other actors like companies access to resources. These resources can lead to the improvement of—or the development of new—offerings, activities, and processes. This doctoral thesis shows that actor engagement (macro-level perspective) can be a driver of business model modifications. Practitioners willing to benefit from the engagement of actors should consider the antecedents identified in this dissertation (i.e., shared goals, access to resources, outcome expectations). At the micro level, the quantitative engagement studies of this dissertation examine the dyadic interaction between customers and brands/companies in the social media environment. These studies emphasize the importance of appropriate (crisis) communication on social media. They reveal that post-related attributes such as interactive elements or crisis-related content can influence the behavioral engagement of customers on social media. The insights of this dissertation offer guidance for companies and their managers willing to improve their engagement strategies

The Evolving Brand-Consumer Relationship - The Impact of Business Cycles, Digital Platforms, and New Advertising Technologies

Unprecedented technological progress and pronounced business cycles were the defining factors of the past two decades and disrupted consumers’ everyday lives as well as brands’ established modus operandi. For example, the severe global financial crisis and the subsequent European debt crisis forced many consumers to tighten their belts and change what, where, and how they shop. As a consequence, long established relationships with brands were put to the test as consumers adopted and habituated new shopping behaviors that not only shaped their purchases during the recessions but even beyond (Lamey 2014; Lamey et al. 2007). On the technological side, digital platforms such as AirBnb and Uber unhinged entire industries (Eckhardt et al. 2019; Parker, Van Alstyne, and Choudary 2016). At the same time, digital platforms have allowed brands to be consumers’ constant companions in various areas of their life such as money management, personal health, exercising, nutrition, and more (Ramaswamy and Ozcan 2016, 2018). Technological progress has also produced ever more sophisticated advertising tools that allow brands to target consumers with pinpoint accuracy and allow any brand irrespective of its advertising budget to address their specific (niche) target consumers using highly engaging ad formats such as online video advertising (Anderson 2006; Bergemann and Bonatti 2011; Van Laer et al. 2014). Evidently, these fundamental forces—business cycles, digital platforms, and new advertising technologies—have substantially affected consumers, brands, and their relationship. In three essays, my co-authors and I show empirically, experimentally, and conceptually how brands and consumers have reacted and adjusted to these changes and how their relationship thus evolved. In the first essay, we find that while business cycles put established consumer-brand relationships to the test, brands remain important to consumers even in recessions. They adjust their shopping strategies to allow themselves to keep consuming branded products, for example by switching to cheaper outlets or buying on promotion. The second essay shows that digital platforms are a powerful tool that allows brands to create and orchestrate superior value for consumers and thus become increasingly influential in their daily lives. We discuss how this development profoundly elevates the brand-consumer relationship. The third essay, presents insights into skippable ads, an advertising format specific to digital channels. It transforms consumers’ traditional role in the advertising context from a captive audience to an empowered one that is granted the option to skip ads. My results show that, counter-intuitively, this is not only perceived positively by consumers but may disrupt their advertising viewing experience. Thus, I present strategies for advertisers that mitigate the adverse effects of skippable ads and improve branding

Employees on social media: A multi-spokespeople model of CSR communication

Increasing societal and stakeholder expectations, along with easy access to information through social media, means corporations are asked for more information. The traditional approach to CSR communication, with corporations controlling what and how much to share with stakeholders has been restructured by social media, with stakeholders taking control. As legitimacy on social media is created through the positive and negative judgements of stakeholders, corporations must plan how to meet stakeholder demands for information effectively and legitimately, and this includes choosing appropriate spokespeople. Corporations in India have now turned towards their employees as CSR spokespeople. By encouraging employee activity on social media, these corporations are attempting to meet stakeholder demands and generate legitimacy through spokespeople whom stakeholders perceive as equals. This article examines that strategy and discusses its viability of using employees as spokespeople for CSR communication and engagement with stakeholder

Advertising as a Creative Industry:Regime of Paradoxes

At the crossroads of culture and commerce, the advertising industry is a regime of paradoxes. This book examines the place of advertising in today’s creative industries, exploring the major challenges advertisers confront as they engage with other creative sectors. Izabela Derda, author, media scholar, and industry expert, offers insights into how the industry keeps deconstructing its own creative processes and collaborative models as it attempts to stay relevant. Through extensive case studies and interviews with industry professionals and thought leaders, this book examines the sector’s struggle to adapt to new business models and to monetize creativity in today’s media landscape, from re-engaging audiences through media more typical of arts and entertainment to managing intricate cross-sectoral creative collaborations. From redesigning workplaces to satisfy the expectations of the youngest generations of creatives to reconsidering the paradigm of conventional creative teams, the advertising sector has swiftly adjusted to the seismic changes in today’s media landscape. The book will be of interest to scholars and students of creative media, advertising, and media studies, as well as those interested in understanding the changing complexities and latest innovations of the creative industries. Advertising professionals, artists, and policymakers will find relevant insights and possible solutions for the major challenges facing the advertising industry today. The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a CC-BY license.</p

Religion and brand activism: Faith-based segments in the UK and their engagement in boycotting behaviour.

At present, brand activism has become an emerging marketing strategy for companies who aim to distinguish themselves in a fragmented marketplace by publicly addressing social and political issues. In a bid to foster loyalty and nurture lifelong customers, brands are aligning their values with meaning causes to spark change and inspire action. However, several brands have faced criticism or faced boycotts because of their decisions to support contentious causes. The contrasting positions adopted by brands such as Huda Beauty and McDonald's Israel amid the ongoing Israeli-Palestinian conflict serve as a notable example. Existing works have focused on consumer motives for, responses to, and the effectiveness of brand boycotting. Also examined is the role of consumer affinity and animosity play in the context of boycotting campaigns. In addition to this, social media has simplified the process for activists to connect with a broader audience and garner more substantial support for their causes. With this said, the impact of religious animosity on people's attitudes toward macro boycotts is said to be culturally dependent. Yet, little research was located on the boycotting behaviour of faith-based segment in secular societies like the UK. Thus, the purpose of the paper is to examine the impact religion (and religious commitment) has on faith-based segments when boycotting brands. The objectives of the paper are threefold. First, to uncover individual motives and expectations (i.e., from personal views to social expectations). Second, identify their engagement and participation (i.e., communication, product, purchase and response) in boycotts online and offline. Third, to understand how faith-based segment perceive or measure the success of their boycotts (i.e., business impact vs. society impact). The study will encompass followers of Christianity, Islam, Hinduism, Judaism, and Sikhism, and includes respondents with no religious affiliation. variations will be assessed among religion and religiosity group, with the latter being measured through two dimensions (i.e., intrinsic and extrinsic). The implication of this research enables companies to understand the mechanism of consumer boycotting behaviour in instances of brand activism

Information and Communication Technologies in Tourism 2022

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research

Understanding personality through preferences in popular mass media: An archetypal approach

In the Digital Age, it may be possible to assess personality in ways beyond those traditionally employed by psychologists. This work examines individual preferences in popular or mass culture media and what they say about people\u27s psychological processes. For example, knowing that someone likes romantic comedy movies and jazz music arguably paints a more useful picture of personality than saying that one is high in both extraversion and openness. In such cases, a media-based self-description provides a clear and tangible metric of individual interests. Here, we hypothesize that one reason such preferences may reflect personality is because media and the arts make frequent use of prototypical or archetypal themes and characters in the stories they relate to their audiences, and that people resonate---i.e., respond affectively---to these thematic elements in specific ways that reflect their personalities. Two studies were performed to test the general hypothesis that people\u27s tastes in popular and mass culture media largely inform their overall personalities and behaviors. In Study 1, two similar scales measuring resonance to archetypal media were compared and a five-factor model of archetypes in mass media was validated. In Study, 2, resonant media preferences were evaluated and compared with participants\u27 self-reported current concerns (including hobbies, group memberships, personal strivings, and possible selves) in order to identify possible archetypal life themes. Results supported the idea of archetypal life themes---that people\u27s mass media preferences are related to their everyday behaviors, goals, social interests, and self-concept. In the future, pop culture-based indicators of personality such as media preferences may be used more often as assessment tools; more pragmatically, they may serve to guide individuals\u27 overall personal development