A context based model for sentiment analysis in twitter for the italian language

Studi recenti per la Sentiment Analysis in Twitter hanno tentato di creare modelli per caratterizzare la polarit´a di un tweet osservando ciascun messaggio in isolamento. In realt`a, i tweet fanno parte di conversazioni, la cui natura pu`o essere sfruttata per migliorare la qualit`a dell’analisi da parte di sistemi automatici. In (Vanzo et al., 2014) `e stato proposto un modello basato sulla classificazione di sequenze per la caratterizzazione della polarit` a dei tweet, che sfrutta il contesto in cui il messaggio `e immerso. In questo lavoro, si vuole verificare l’applicabilit`a di tale metodologia anche per la lingua Italiana.Recent works on Sentiment Analysis over Twitter leverage the idea that the sentiment depends on a single incoming tweet. However, tweets are plunged into streams of posts, thus making available a wider context. The contribution of this information has been recently investigated for the English language by modeling the polarity detection as a sequential classification task over streams of tweets (Vanzo et al., 2014). Here, we want to verify the applicability of this method even for a morphological richer language, i.e. Italian

Emotional Chatting Machine: Emotional Conversation Generation with Internal and External Memory

Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional Chatting Machine (ECM) that can generate appropriate responses not only in content (relevant and grammatical) but also in emotion (emotionally consistent). To the best of our knowledge, this is the first work that addresses the emotion factor in large-scale conversation generation. ECM addresses the factor using three new mechanisms that respectively (1) models the high-level abstraction of emotion expressions by embedding emotion categories, (2) captures the change of implicit internal emotion states, and (3) uses explicit emotion expressions with an external emotion vocabulary. Experiments show that the proposed model can generate responses appropriate not only in content but also in emotion.Comment: Accepted in AAAI 201

Characterizing Pedophile Conversations on the Internet using Online Grooming

Cyber-crime targeting children such as online pedophile activity are a major and a growing concern to society. A deep understanding of predatory chat conversations on the Internet has implications in designing effective solutions to automatically identify malicious conversations from regular conversations. We believe that a deeper understanding of the pedophile conversation can result in more sophisticated and robust surveillance systems than majority of the current systems relying only on shallow processing such as simple word-counting or key-word spotting. In this paper, we study pedophile conversations from the perspective of online grooming theory and perform a series of linguistic-based empirical analysis on several pedophile chat conversations to gain useful insights and patterns. We manually annotated 75 pedophile chat conversations with six stages of online grooming and test several hypothesis on it. The results of our experiments reveal that relationship forming is the most dominant online grooming stage in contrast to the sexual stage. We use a widely used word-counting program (LIWC) to create psycho-linguistic profiles for each of the six online grooming stages to discover interesting textual patterns useful to improve our understanding of the online pedophile phenomenon. Furthermore, we present empirical results that throw light on various aspects of a pedophile conversation such as probability of state transitions from one stage to another, distribution of a pedophile chat conversation across various online grooming stages and correlations between pre-defined word categories and online grooming stages

E-word of mouth: building sustainable and trustworthy relationships with customers in a highly regulated on-line environment

With the increasing popularity of social media, consumers now turn to different online discussion forums, consumer review sites, weblogs, social network sites and so on to seek product information and share their own experiences (Cheung and Thadani, 2010; Davies, 2008). Consequently, companies today face an increasingly difficult challenge: how to communicate with consumers online in a way that encourages trust and engagement? What may make things even more complicated is that many companies are now operating in a highly regulated environment, with the healthcare industry a typical example of this (Choi and Lee, 2007; Huh and Langteau, 2007; Nielson, 2008; von Knoop et al., 2003). Thus, pharmaceutical marketers and brand managers must understand how to communicate effectively in a highly regulated online environment. This short report aims to help such companies to build a sustainable and trustworthy relationship with their customers online. To do so, the report considers the subject from the perspective of a pharmaceutical company. It will first discuss the current regulations around the healthcare industry, highlighting the constraints pharmaceutical marketers need to face. Then, it will review current literature discussing healthcare consumers’ online behaviour. In particular, it will focus on consumers’ negative comments and their possible impact on the business. Finally, the report concludes with some suggestions about how to cope with negative comments online and build a reliable relationship with customers

Analyzing collaborative learning processes automatically

In this article we describe the emerging area of text classification research focused on the problem of collaborative learning process analysis both from a broad perspective and more specifically in terms of a publicly available tool set called TagHelper tools. Analyzing the variety of pedagogically valuable facets of learners’ interactions is a time consuming and effortful process. Improving automated analyses of such highly valued processes of collaborative learning by adapting and applying recent text classification technologies would make it a less arduous task to obtain insights from corpus data. This endeavor also holds the potential for enabling substantially improved on-line instruction both by providing teachers and facilitators with reports about the groups they are moderating and by triggering context sensitive collaborative learning support on an as-needed basis. In this article, we report on an interdisciplinary research project, which has been investigating the effectiveness of applying text classification technology to a large CSCL corpus that has been analyzed by human coders using a theory-based multidimensional coding scheme. We report promising results and include an in-depth discussion of important issues such as reliability, validity, and efficiency that should be considered when deciding on the appropriateness of adopting a new technology such as TagHelper tools. One major technical contribution of this work is a demonstration that an important piece of the work towards making text classification technology effective for this purpose is designing and building linguistic pattern detectors, otherwise known as features, that can be extracted reliably from texts and that have high predictive power for the categories of discourse actions that the CSCL community is interested in

Delaying dispreferred responses in English: From a Japanese perspective

This article employs conversation analysis to explore the interpenetration of grammar and preference organization in English conversation in comparison with a previous study for Japanese. Whereas varying the word order of major syntactic elements is a vital grammatical resource in Japanese for accomplishing the potentially universal task of delaying dispreferred responses to a range of first actions, it is found to have limited utility in English. A search for alternative operations and devices that conversationalists deploy for this objective in English points to several grammatical constructions that can be tailored to maximize the delay of dispreferred responses. These include the fronting of relatively mobile, syntactically ?non-obligatory? elements of clause structure and the employment of various copular constructions. A close interdependence is observed between the rudimentary grammatical resources available in the two languages and the types of operations that are respectively enlisted for the implementation of the organization of preference

Chameleons in imagined conversations: A new approach to understanding coordination of linguistic style in dialogs

Conversational participants tend to immediately and unconsciously adapt to each other's language styles: a speaker will even adjust the number of articles and other function words in their next utterance in response to the number in their partner's immediately preceding utterance. This striking level of coordination is thought to have arisen as a way to achieve social goals, such as gaining approval or emphasizing difference in status. But has the adaptation mechanism become so deeply embedded in the language-generation process as to become a reflex? We argue that fictional dialogs offer a way to study this question, since authors create the conversations but don't receive the social benefits (rather, the imagined characters do). Indeed, we find significant coordination across many families of function words in our large movie-script corpus. We also report suggestive preliminary findings on the effects of gender and other features; e.g., surprisingly, for articles, on average, characters adapt more to females than to males.Comment: data available at http://www.cs.cornell.edu/~cristian/movie

Learning Symmetric Collaborative Dialogue Agents with Dynamic Knowledge Graph Embeddings

We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing dialogue systems. We collected a dataset of 11K human-human dialogues, which exhibits interesting lexical, semantic, and strategic elements. To model both structured knowledge and unstructured language, we propose a neural model with dynamic knowledge graph embeddings that evolve as the dialogue progresses. Automatic and human evaluations show that our model is both more effective at achieving the goal and more human-like than baseline neural and rule-based models.Comment: ACL 201