High Performance Twitter Sentiment Analysis Using CUDA Based Distance Kernel on GPUs

Sentiment analysis techniques are widely used for extracting feelings of users in different domains such as social media content, surveys, and user reviews. This is mostly performed by using classical text classification techniques. One of the major challenges in this field is having a large and sparse feature space that stems from sparse representation of texts. The high dimensionality of the feature space creates a serious problem in terms of time and performance for sentiment analysis. This is particularly important when selected classifier requires intense calculations as in k-NN. To cope with this problem, we used sentiment analysis techniques for Turkish Twitter feeds using the NVIDIA’s CUDA technology. We employed our CUDA-based distance kernel implementation for k-NN which is a widely used lazy classifier in this field. We conducted our experiments on four machines with different computing capacities in terms of GPU and CPU configuration to analyze the impact on speed-up

From past to present: spam detection and identifying opinion leaders in social networks

On microblogging sites, which are gaining more and more users every day, a wide range of ideas are quickly emerging, spreading, and creating interactive environments. In some cases, in Turkey as well as in the rest of the world, it was noticed that events were published on microblogging sites before appearing in visual, audio and printed news sources. Thanks to the rapid flow of information in social networks, it can reach millions of people in seconds. In this context, social media can be seen as one of the most important sources of information affecting public opinion. Since the information in social networks became accessible, research started to be conducted using the information on the social networks. While the studies about spam detection and identification of opinion leaders gained popularity, surveys about these topics began to be published. This study also shows the importance of spam detection and identification of opinion leaders in social networks. It is seen that the data collected from social platforms, especially in recent years, has sourced many state-of-art applications. There are independent surveys that focus on filtering the spam content and detecting influencers on social networks. This survey analyzes both spam detection studies and opinion leader identification and categorizes these studies by their methodologies. As far as we know there is no survey that contains approaches for both spam detection and opinion leader identification in social networks. This survey contains an overview of the past and recent advances in both spam detection and opinion leader identification studies in social networks. Furthermore, readers of this survey have the opportunity of understanding general aspects of different studies about spam detection and opinion leader identification while observing key points and comparisons of these studies.This work is supported in part by the Scientific and Technological Research Council of Turkey (TUBITAK) through grant number 118E315 and grant number 120E187. Points of view in this document are those of the authors and do not necessarily represent the official position or policies of TUBITAK.Publisher's VersionEmerging Sources Citation Index (ESCI)Q4WOS:00080858480001

Finetuning Pre-Trained Language Models for Sentiment Classification of COVID19 Tweets

It is a common practice in today’s world for the public to use different micro-blogging and social networking platforms, predominantly Twitter, to share opinions, ideas, news, and information about many things in life. Twitter is also becoming a popular channel for information sharing during pandemic outbreaks and disaster events. The world has been suffering from economic crises ever since COVID-19 cases started to increase rapidly since January 2020. The virus has killed more than 800 thousand people ever since the discovery as per the statistics from Worldometer [1] which is the authorized tracking website. So many researchers around the globe are researching into this new virus from different perspectives. One such area is analysing micro-blogging sites like twitter to understand public sentiments. Traditional sentiment analysis methods require complex feature engineering. Many embedding representations have come these days but, their context-independent nature limits their representative power in rich context, due to which performance gets degraded in NLP tasks. Transfer learning has gained the popularity and pretrained language models like BERT(bi-directional Encoder Representations from Transformers) and XLNet which is a Generalised autoregressive model have started overtaking traditional machine learning and deep learning models like Random Forests, Naïve Bayes, Convolutional Neural Networks etc. Despite the great performance results by pretrained language models, it has been observed that finetuning a large pretrained model on downstream task with less training instances is prone to degrade the performance of the model. This research is based on a regularization technique called Mixout proposed by Lee (Lee, 2020). Mixout stochastically mixes the parameters of vanilla network and dropout network. This work is to understand the performance variations of finetuning BERT and XLNet base models on COVID-19 tweets by using Mixout regularization for sentiment classification

Customer sentiment analysis through social media feedback: A case study on telecommunication company

Customer sentiment analysis is an automated way of detecting sentiments in online interactions in order to assess customer opinions about a product, brand or service. It assists companies in gaining insights and efficiently responding to their customers. This study presents a machine learning approach to analyse how sentiment analysis detects positive and negative feedback about a telecommunication company’s products. Customer feedback data were taken from Twitter through Streaming API (Application Programming Interface), where Tweets are retrieved in real time based on search terms, time, users and likes. Responses from the twitter API are parsed into tables and stored in a CSV file. Based on the analysis, it was found that there was no negative sentiment from the customers. The data were then split into training and testing to be tested on the three different supervised learning algorithms used in this study which are Support Vector Machine, Random Forest, and Naïve Bayes. Lasty, the performance of each model was compared to select the most accurate model and from the analysis, it can be concluded that Support Vector Machine gives the best performance in terms of accuracy, Mean Squared Error, Root Mean Squared Error and Area Under the ROC curve

Macro-micro approach for mining public sociopolitical opinion from social media

During the past decade, we have witnessed the emergence of social media, which has prominence as a means for the general public to exchange opinions towards a broad range of topics. Furthermore, its social and temporal dimensions make it a rich resource for policy makers and organisations to understand public opinion. In this thesis, we present our research in understanding public opinion on Twitter along three dimensions: sentiment, topics and summary. In the first line of our work, we study how to classify public sentiment on Twitter. We focus on the task of multi-target-specific sentiment recognition on Twitter, and propose an approach which utilises the syntactic information from parse-tree in conjunction with the left-right context of the target. We show the state-of-the-art performance on two datasets including a multi-target Twitter corpus on UK elections which we make public available for the research community. Additionally we also conduct two preliminary studies including cross-domain emotion classification on discourse around arts and cultural experiences, and social spam detection to improve the signal-to-noise ratio of our sentiment corpus. Our second line of work focuses on automatic topical clustering of tweets. Our aim is to group tweets into a number of clusters, with each cluster representing a meaningful topic, story, event or a reason behind a particular choice of sentiment. We explore various ways of tackling this challenge and propose a two-stage hierarchical topic modelling system that is efficient and effective in achieving our goal. Lastly, for our third line of work, we study the task of summarising tweets on common topics, with the goal to provide informative summaries for real-world events/stories or explanation underlying the sentiment expressed towards an issue/entity. As most existing tweet summarisation approaches rely on extractive methods, we propose to apply state-of-the-art neural abstractive summarisation model for tweets. We also tackle the challenge of cross-medium supervised summarisation with no target-medium training resources. To the best of our knowledge, there is no existing work on studying neural abstractive summarisation on tweets. In addition, we present a system for providing interactive visualisation of topic-entity sentiments and the corresponding summaries in chronological order. Throughout our work presented in this thesis, we conduct experiments to evaluate and verify the effectiveness of our proposed models, comparing to relevant baseline methods. Most of our evaluations are quantitative, however, we do perform qualitative analyses where it is appropriate. This thesis provides insights and findings that can be used for better understanding public opinion in social media

The text classification pipeline: Starting shallow, going deeper

An increasingly relevant and crucial subfield of Natural Language Processing (NLP), tackled in this PhD thesis from a computer science and engineering perspective, is the Text Classification (TC). Also in this field, the exceptional success of deep learning has sparked a boom over the past ten years. Text retrieval and categorization, information extraction and summarization all rely heavily on TC. The literature has presented numerous datasets, models, and evaluation criteria. Even if languages as Arabic, Chinese, Hindi and others are employed in several works, from a computer science perspective the most used and referred language in the literature concerning TC is English. This is also the language mainly referenced in the rest of this PhD thesis. Even if numerous machine learning techniques have shown outstanding results, the classifier effectiveness depends on the capability to comprehend intricate relations and non-linear correlations in texts. In order to achieve this level of understanding, it is necessary to pay attention not only to the architecture of a model but also to other stages of the TC pipeline. In an NLP framework, a range of text representation techniques and model designs have emerged, including the large language models. These models are capable of turning massive amounts of text into useful vector representations that effectively capture semantically significant information. The fact that this field has been investigated by numerous communities, including data mining, linguistics, and information retrieval, is an aspect of crucial interest. These communities frequently have some overlap, but are mostly separate and do their research on their own. Bringing researchers from other groups together to improve the multidisciplinary comprehension of this field is one of the objectives of this dissertation. Additionally, this dissertation makes an effort to examine text mining from both a traditional and modern perspective. This thesis covers the whole TC pipeline in detail. However, the main contribution is to investigate the impact of every element in the TC pipeline to evaluate the impact on the final performance of a TC model. It is discussed the TC pipeline, including the traditional and the most recent deep learning-based models. This pipeline consists of State-Of-The-Art (SOTA) datasets used in the literature as benchmark, text preprocessing, text representation, machine learning models for TC, evaluation metrics and current SOTA results. In each chapter of this dissertation, I go over each of these steps, covering both the technical advancements and my most significant and recent findings while performing experiments and introducing novel models. The advantages and disadvantages of various options are also listed, along with a thorough comparison of the various approaches. At the end of each chapter, there are my contributions with experimental evaluations and discussions on the results that I have obtained during my three years PhD course. The experiments and the analysis related to each chapter (i.e., each element of the TC pipeline) are the main contributions that I provide, extending the basic knowledge of a regular survey on the matter of TC.An increasingly relevant and crucial subfield of Natural Language Processing (NLP), tackled in this PhD thesis from a computer science and engineering perspective, is the Text Classification (TC). Also in this field, the exceptional success of deep learning has sparked a boom over the past ten years. Text retrieval and categorization, information extraction and summarization all rely heavily on TC. The literature has presented numerous datasets, models, and evaluation criteria. Even if languages as Arabic, Chinese, Hindi and others are employed in several works, from a computer science perspective the most used and referred language in the literature concerning TC is English. This is also the language mainly referenced in the rest of this PhD thesis. Even if numerous machine learning techniques have shown outstanding results, the classifier effectiveness depends on the capability to comprehend intricate relations and non-linear correlations in texts. In order to achieve this level of understanding, it is necessary to pay attention not only to the architecture of a model but also to other stages of the TC pipeline. In an NLP framework, a range of text representation techniques and model designs have emerged, including the large language models. These models are capable of turning massive amounts of text into useful vector representations that effectively capture semantically significant information. The fact that this field has been investigated by numerous communities, including data mining, linguistics, and information retrieval, is an aspect of crucial interest. These communities frequently have some overlap, but are mostly separate and do their research on their own. Bringing researchers from other groups together to improve the multidisciplinary comprehension of this field is one of the objectives of this dissertation. Additionally, this dissertation makes an effort to examine text mining from both a traditional and modern perspective. This thesis covers the whole TC pipeline in detail. However, the main contribution is to investigate the impact of every element in the TC pipeline to evaluate the impact on the final performance of a TC model. It is discussed the TC pipeline, including the traditional and the most recent deep learning-based models. This pipeline consists of State-Of-The-Art (SOTA) datasets used in the literature as benchmark, text preprocessing, text representation, machine learning models for TC, evaluation metrics and current SOTA results. In each chapter of this dissertation, I go over each of these steps, covering both the technical advancements and my most significant and recent findings while performing experiments and introducing novel models. The advantages and disadvantages of various options are also listed, along with a thorough comparison of the various approaches. At the end of each chapter, there are my contributions with experimental evaluations and discussions on the results that I have obtained during my three years PhD course. The experiments and the analysis related to each chapter (i.e., each element of the TC pipeline) are the main contributions that I provide, extending the basic knowledge of a regular survey on the matter of TC

Exploring Text Mining and Analytics for Applications in Public Security: An in-depth dive into a systematic literature review

Text mining and related analytics emerge as a technological approach to support human activities in extracting useful knowledge through texts in several formats. From a managerial point of view, it can help organizations in planning and decision-making processes, providing information that was not previously evident through textual materials produced internally or even externally. In this context, within the public/governmental scope, public security agencies are great beneficiaries of the tools associated with text mining, in several aspects, from applications in the criminal area to the collection of people's opinions and sentiments about the actions taken to promote their welfare. This article reports details of a systematic literature review focused on identifying the main areas of text mining application in public security, the most recurrent technological tools, and future research directions. The searches covered four major article bases (Scopus, Web of Science, IEEE Xplore, and ACM Digital Library), selecting 194 materials published between 2014 and the first half of 2021, among journals, conferences, and book chapters. There were several findings concerning the targets of the literature review, as presented in the results of this article