Role of Contact Center for Smart Cities

Smart city is a strategic entity that comprises of modern urban production factors in a common framework and highlights the growing importance of Information and Communication Technologies (ICTs). Telecommunications service providers have strengths and assets that can be utilized to bring the dream of a smart city environment into reality. This leads to a strong move that serves the needs of society by ensuring E-Governance rather than conventional setup of Governance. Establishing a customer contact centre is just the first part of the process of optimal digitalization of municipal operations and interactions with citizens. This research highlights how a contact center helps to achieve few goals of a by providing significant facilities to citizens

A 5G urban computing framework service model / Um modelo de serviço da estrutura de computação urbana 5G

This paper is about a fifth generation (5G) network technology structure model that is a facilitator that can provide new services to several segments in smart cities. It was verified that applications in smart cities include citizens and pervasive devices interaction which requires continuous monitoring to provide collaborative support and to raise environmental awareness. In order to implement the expected goals from the 5G ecosystem, this model incorporates software defined network and virtualized controllers to support new services. Examples of smart city services are traffic efficiency, security, surveillance, localization, healthcare services, infrastructure support among others. Any of these services will be able to get information from their users and from the network through our model, once an important issue in smart city is the challenge to collect or deliver useful and processed data to stakeholders. In this proposal, the evaluation of the model was conducted through emulations on Mininet and POX controllers. The results were analyzed using the Gephi tool, and they have demonstrated that the proposed model is applicable to support and provide new services such as intelligent transportation, road monitoring, energy consumption, public safety among others in smart cities

Towards cloud based big data analytics for smart future cities

© 2015, Khan et al.; licensee Springer. A large amount of land-use, environment, socio-economic, energy and transport data is generated in cities. An integrated perspective of managing and analysing such big data can answer a number of science, policy, planning, governance and business questions and support decision making in enabling a smarter environment. This paper presents a theoretical and experimental perspective on the smart cities focused big data management and analysis by proposing a cloud-based analytics service. A prototype has been designed and developed to demonstrate the effectiveness of the analytics service for big data analysis. The prototype has been implemented using Hadoop and Spark and the results are compared. The service analyses the Bristol Open data by identifying correlations between selected urban environment indicators. Experiments are performed using Hadoop and Spark and results are presented in this paper. The data pertaining to quality of life mainly crime and safety & economy and employment was analysed from the data catalogue to measure the indicators spread over years to assess positive and negative trends

Digital technologies and education for sustainable development. An analysis of scientific production

En los últimos años, las Tecnologías de la Información y Comunicación (TIC) han tenido repercusión en los diferentes ámbitos educativos, entre ellos en la Educación para el Desarrollo Sostenible(EDS). Este estudio consiste en una revisión de las evidencias científicas sobre el uso que se hace de las Tecnologías de la Información y Comunicación (TIC) en Educación para el Desarrollo Sostenible(EDS). Como instrumentos de recogida de información, se ha tomado el repositorio bibliográfico ISI Web of Knowledge y la base de datos SCOPUS. El procedimiento del estudio es descriptivo y cuenta las referencias de artículos, libros y capítulos de libros en un periodo analizado. Los resultados cuantitativos muestran las principales áreas temáticas involucradas en el periodo analizado. La revisión cualitativa describe la producción científica sobre nuevas tecnologías digitales y EDS. El análisis de la producción científica muestra la eficacia del uso de las tecnologías digitales en Educación para el Desarrollo Sostenible, e incide en el potencial motivacional y creativo de las tecnologías digitales para tratar la EDS. Las tecnologías digitales también ofrecen la posibilidad de crear nuevos entornos de aprendizaje conectando la educación formal en el aula con la educación informal.In recent years, Information and Communication Technologies(ICT) have been integrated in different educational fields, including Education for Sustainable Development (ESD). This study aims to review the scientific evidence on the use of Information and Communication Technologies (ICT) in Education for Sustainable Development (ESD). As instruments for collecting information, it have been taken the bibliographic repository ISI Web of Knowledge and the database SCOPUS. The study procedure is descriptive and counts the references of articles, books and book chapters. The results of a quantitative nature show the main thematic areas involved. The qualitative review describes the scientific production of new digital technologies and EDS in the period analyzed. The analysis of scientific production shows the effectiveness of the use of digital technologies in Education for Sustainable Development, and focuses on the creative and motivational potential of digital technologies in ESD. Digital technologies also offer the possibility of creating new learning environments by connecting formal education in the classroom with informal education

Hearing the voice of citizens in smart city design:The CitiVoice framework

In the last few years, smart cities have attracted considerable attention because they are considered a response to the complex challenges that modern cities face. However, smart cities often do not optimally reach their objectives if the citizens, the end-users, are not involved in their design. The aim of this paper is to provide a framework to structure and evaluate citizen participation in smart cities. By means of a literature review from different research areas, the relevant enablers of citizen participation are summarized and bundled in the proposed CitiVoice framework. Then, following the design science methodology, the content and the utility of CitiVoice are validated through the application to different smart cities and through in-depth interviews with key Belgian smart city stakeholders. CitiVoice is used as an evaluation tool for several Belgian smart cities allowing drawbacks and flaws in citizens’ participation to be discovered and analysed. It is also demonstrated how CitiVoice can act as a governance tool for the ongoing smart city design of Namur (Belgium) to help define the citizen participation strategy. Finally, it is used as a comparison and creativity tool to compare several cities and design new means of participation.status: publishe