Analisis Kinerja Interpersonal Relationship terhadap Customer Loyalty (Survei pada Pelanggan Telkom Speedy di Kota Bandung)

Persaingan bisnis secara global untuk meningkatkan pertumbuhan ekonomi di dunia membuat suatu Perusahaan harus memproduksi barang maupun jasa yang mempunyai kualitas sangat bagus agar pelanggan bertahan mengonsumsi produk maupun jasa. Dalam hal memberikan pelayanan yang terbaik kepada pelanggan di era kompetisi ini, harga produk tidak lagi mutlak menjadi faktor penentu bagi pelanggan dalam memilih sebuah produk. Kualitas produk dan layanan merupakan hal penting yang harus menjadi perhatian operator telekomunikasi. Hal tersebut juga diterapkan oleh PT Telekomunikasi Indonesia Tbk dengan strategi pelayanan terbaik melalui produknya yaitu Telkom Speedy. Penelitian ini bertujuan untuk mengetahui kinerja interpersonal relationship pada pelanggan Telkom Speedy di Kota Bandung, memperoleh deskripsi customer loyalty pada pelanggan Telkom Speedy di Kota Bandung dan mengetahui kinerja interpersonal relationship terhadap customer loyalty pada pelanggan Telkom Speedy di Kota Bandung. Jenis penelitian yang digunakan adalah deskriptif verifikatif, dan metode yang digunakan adalah explanatorysurvey dengan teknik simple random sampling dengan jumlah sampel 110 responden. Teknik analisis data yang digunakan adalah regresi linear sederhana dengan alat bantu software komputer SPSS 22.0. Berdasarkan hasil penelitian terhadap pengujian hipotesis dapat diketahui bahwa interpersonal relationship memiliki pengaruh yang positif terhadap customer loyalty

Inferring Interpersonal Relations in Narrative Summaries

Characterizing relationships between people is fundamental for the understanding of narratives. In this work, we address the problem of inferring the polarity of relationships between people in narrative summaries. We formulate the problem as a joint structured prediction for each narrative, and present a model that combines evidence from linguistic and semantic features, as well as features based on the structure of the social community in the text. We also provide a clustering-based approach that can exploit regularities in narrative types. e.g., learn an affinity for love-triangles in romantic stories. On a dataset of movie summaries from Wikipedia, our structured models provide more than a 30% error-reduction over a competitive baseline that considers pairs of characters in isolation

Nationalism, cognitive ability, and interpersonal relations

Interpersonal relations are shaped by the judgements associated with the social categories that individuals perceive in their social contacts. I develop a model of how those judgments form based on a theory of symbolic values. The model depicts the interaction between two values, one associated with an inherited ethnic trait (nationality) and one with an endogenous achievement trait (income). Individuals with lower cognitive ability are predicted to invest more value on nationalism and to have hostile relations with immigrants. Multiple equilibria are possible and better schooling may eliminate equilibria with xenophobia. Econometric findings based on data from three large surveys corroborate the predictions derived from the theoretical model. --nationalism,xenophobia,interpersonal relations,value systems

Symbolic Values, Value Formation and Interpersonal Relations

Interpersonal relations are shaped by the judgements associated with the social categories that individuals perceive in their social contacts. I develop a model of how those judgments form based on a theory of symbolic values. The model depicts the interaction between two values, one associated with an inherited ethnic trait ("nationality") and one with an endogenous achievement trait ("income"). Individuals who are less likely to achieve are predicted to invest more value on nationalism and to have hostile relations with immigrants. Multiple equilibria are possible and better schooling may eliminate equilibria with xenophobia. Econometric findings from three large surveys corroborate the predictions derived from the theoretical model.nationalism, immigration, interpersonal relations, value systems

Programmed Interpersonal Relations Training for High School Students

Th e purpose of this study was to test the effectiveness of the Basic Interpersonal Relations program as a facilitator of interpersonal relations for high school students. Three intact classes of high school introductory psychology students were used to contrast the effectiveness of the Basic Interpersonal Relations program as shown by the experimental group with a treatment-control group receiving didactic instruction, and with a no-treatment control group. All subjects were pretested with the following instruments: Attitude Toward Others Scale (MMPI), Attitude Toward Self Scale (MMPI), Rotter\u27s Internal- External Control Scale, and an achievement test based on the content of the Basic Interpersonal Relations program. Following pretesting the experimental group began training using the Basic Interpersonal Relations program. While the experimental group received training using the Basic Interpersonal Relations program, the treatment-control group received an equal amount and distribution of time in interpersonal relations training based on the Effectiveness Training principles of Dr. Thomas Gordon. The no-treatment control group participated in their regularly scheduled psychology class. At the conclusion of training, all subjects were posttested using the same measures used for pretesting. In addition, a student opinion survey was administered to the experimental and treatment-control groups subjects, and a parent questionnaire was mailed to the parents of all subjects. The results of the study were not conclusive. Some support was indicated for the effectiveness of the Basic Interpersonal Relations program as a facilitator of interpersonal relations of high school students by the results of the parent questionnaire, the student opinion survey, and the Basic Interpersonal Relations program achievement test. No significance was obtained using the Attitude Toward Self Scale, Attitude Toward Others Scale, and the Internal-External Control Scale. Further research is needed to clarify the effectiveness of the Basic Interpersonal Relations program for use with high school students

Impact of Mobile Usage on the Interpersonal Relations

Communication via mobile telephones is widespread in East Asian metropolis such as Seoul, Taipei and Tokyo. In the last ten years, the number of mobile telephone users has increased dramatically, with the younger generation in particular depending on the services available via mobile telephones. This paper explores the relationship between the voice and text messaging communications of these young consumers through their mobile telephones and their interpersonal relations. It analyses how mobile telephone usage affects relationships between respondents by comparing models of the cause-effect relationship of several latent factors in different environments, namely dependency on mobile telephone communication, perception of friendships, individual factors and IT literacy. By applying a covariance structure analysis, the correlations between latent and observable variables can be successfully visualized. The results show that mobile telephones have little influence on the perception of relationships among the younger generation, although somewhat different structures of interdependency exist in these metropolitan areas.mobile telephone calls; text messaging; Seoul; Taipei; Tokyo; communication; younger generation; relationship and covariance structure analysis

INTERPERSONAL RELATIONS AT WORK PERCEIVED BY CROATIAN AND WORLDWIDE EMPLOYEES AND BY DIFFERENT AGE, GENDER, EDUCATION, HIERARCHICAL AND COMPANY SIZE GROUPS – EMPIRICAL EVIDENCE

Workplaces benefit if workers have good relationships. In other words, in years when people are said to be the only true competitive advantage, it is evident that interpersonal relations in organizations and processes of nourishing them have become essential for the organizational success. The purpose of this article was to concisely explain the importance, types and ways of improving interpersonal relations at work, as well as to explore if, and to what extent, interpersonal relations at work are influenced by employees’ backgrounds. The demographic characteristics of employees that were expected to influence their perceptions of interpersonal relations were: the country of origin, age, gender, educational level, hierarchical level, and the size of the company for which they work. The correlation analysis showed that the “country of origin” does influence interpersonal relations at work. Precisely, interpersonal relations in Croatia are, according to the respondents’ perceptions, not as good as in other countries involved in the study. For example, Croatian employees perceive the working atmosphere around them as significantly less positive in comparison with the respondents from other countries, they are significantly less frequently consulted by their superiors and rarely praised, and their superiors spend significantly less time with them. However, the research revealed that other demographic characteristics are not of significant influence, either on the overall perceptions of interpersonal relations, or on the perceptions of superior – subordinate or peer relations

Do Social Relations Affect Economic Welfare? A Microeconomic Empirical Analysis

Over the last few years, many studies have shown that social networks affect the socioeconomic development. This paper presents evidence, through the Italian microdata representative of the entire Italian population, that the quality and quantity of interpersonal relations of agents can increase their economic welfare. Two proxies of interpersonal relations at an individual level are considered: a proxy for the density and one for the quality of network structure of personal contacts. Both seem to have a positive effect on the level of household economic welfare of agents. This result proves robust to the inclusion of a variety of control variables and to the use of different econometric methods.Networks, Social Interactions, Household Economic Welfare, Microdata, Fuzzy Logic

Interpersonal Relations and Task Performance

Purpose: The study draws on the social network theory to examine the influence of interpersonal relations on the task performance at the individual employee, team and divisional levels in the Nigerian Police Force. Design/methodology/approach: The study adopted a cross sectional survey design and a sample of 556 police men was selected through the application of multi-stage sampling procedures. The data collection instrument was designed in line with the 5-point Likert scale while the instrument was validated through content validity approach and the reliability of the instrument is determined using the test-retest method. Findings: Data were collected through the self-report of the policemen while analysis was carried out using descriptive statistics, run mean test and Chi-square test and the results indicated that interpersonal relations influence employee, team and divisional task performance in the Nigerian Police Force. Practical implications: We recommended that instrumental ties and social communities in the fabric of the Nigerian Police Force should be promoted to further advance the critical roles of crime fighting and prevention with a view to reducing criminality in Nigeria.  Originality/value: To the best of the authors' knowledge, this research is original and adds new value to the field by being the first of its kind. Paper type: Research pape

Interpersonal relations in psychiatric nursing

Thesis (M.S.)--Boston University, 1949. This item was digitized by the Internet Archive