ManajemenPengaduan Masyarakat di Pusat Pengelolaan Pengaduan Masyarakat (P3M) Kota Semarang

Semarang city is one of the cities receiving the most complaints compared to other regencies / cities in Central Java. Public complaints are seen as very important because the current public service paradigm has reached a responsive service, creating a great space for the community to participate in any public policy making, more democratic and provide services in line with the public interest. The Community Complaint Management Center (P3M) as the complaint management unit is established through the Mayor of Semarang's Regulation No. 31 of 2014 on the Semarang City Complaints Management Center. The Community Complaint Management Center (P3M) is expected to provide good public services and manage complaints management effectively and efficiently so as to make Semarang City better.Complaints data from January to June recorded 2978 complaints, 225 requests for information and 295 aspirations. This study aims to describe the Complaints Management Society at the Center for Complaints Management Society (P3M) Semarang City. The research method used is descriptive qualitative using management theories. Results of field research indicate that in the implementation of public services in managing complaints at the Center for Community Complaint Management (P3M) there are still many unmanaged complaints, such as timeliness.Based on the problems found in the study, the authors provide recommendations to improve existing problems include: Improving the quality of public services in managing complaints, socialization to the community about the work unit of Community Complaint Management Center (P3M) is not known to the public, in the field and make a complaint application system that can be used by all elements of the community and can monitor the complaint process

Internet Access: An Easy Solution for a Tough Problem

The city of Buffalo should create and advertise a single website that provides access and links to all public information about Housing Court cases, housing violations and housing permits to promote community involvement and serve as an early warning system for problem properties

Citizen Charter As An Innovation In Publik Service Management

Tracing the problems of public services in Indonesia can actually be seen in several periods of governance, for example starting during the New Order era and finally the reform period. The citizen charter service contract is one of the innovations in public service management towards responsive service delivery and in accordance with the needs of the community. In the citizen charter service contract requires active involvement of citizens, also empowering citizens through the introduction of rights and obligations between users and service providers which will raise citizen awareness to control the implementation of public services. citizens also have the right to participate in the delivery of services and citizens must also be empowered so that they have a bargaining position when dealing directly with the service provider bureaucracy. The implementation of the citizen charter service itself consists of five principles, namely service vision and mission, service standards, service flow, community complaint unit, service user surve

Penerapan Good Corporate Governnace dalam Optimalisasi Tata Kelola Pelayanan Perum Damri Cabang Surabaya

The purpose of this study is to describe the application of good corporate governance in optimizing service governance in the perum damri branch of the City of Surabaya. This research method uses a descriptive type of qualitative research with data collection techniques carried out through observation techniques, interviews, documentation, and previous research. The results showed that the Perum damri Branch of Surabaya City has not fully applied the principles of good corporate governance as a whole from the 5 principles of achieving goals, there is still 1 principle that is well implemented, namely the principle of independency. Transparency has not been carried out due to the absence of operational information services, accountability has not been fully implemented, there is still no guarantee of employee competence and the company governance system has not run optimally, responsibility has not been fully relaxed due to the absence of social impact programs for the community in the company environment,  fairness has not been fully implemented because the community complaint box facility is still not available and there are still many fleets for rejuvenation and fleets are carried out for people with disabilities

Efektivitas LAPOR! dalam Pengelolaan Pengaduan Masyarakat di Kabupaten Tanah Laut Provinsi Kalimantan Selatan

Abstract  This study aims to find out how effective the LAPOR! in the management of community complaints in Tanah Laut Regency, knowing the government's constraints in achieving the effectiveness of the LAPOR! in the management of community complaints and the efforts made by local governments to streamline the LAPOR! in the management of community complaints in Tanah Laut Regency. The design of this research uses qualitative research and descriptive methods with an inductive approach. Techniques in data collection use observation techniques, interviews and documentation. As for the data analysis techniques used, namely data reduction, data presentation and conclusion withdrawal. Based on the results of research conducted in Tanah Laut Regency, using Duncan's theory that explains effectiveness can be measured by 3 dimensions, namely the achievement of goals, integration and adaptation mentions that the LAPOR! Which is used as a complaint reporting media is still not widely used by the public. Public understanding and awareness is still very low regarding the management of community complaints by utilizing the LAPOR! so that its application has not been fully effective. Implementation of the LAPOR! affected by the constraints and obstacles associated with the application. From some of these obstacles, it is hoped that the regional government of Tanah Laut Regency through the Communication and Informatics Office can optimize its implementation by conducting good communication with officials of agency and service leaders in Tanah Laut Regency, making clear regulations related to determining the manager of the LAPOR! in carrying out community complaint management, as well as increasing socialization related to community complaint management through the LAPOR! as a medium of reporting carried out gradually.  Keywords: Effectiveness, LAPOR!, Complaint management   Abstrak  Penelitian ini bertujuan untuk mengetahui bagaimana efektivitas aplikasi LAPOR! dalam pengelolaan pengaduan masyarakat di Kabupaten Tanah Laut, mengetahui kendala pemerintah dalam mencapai efektivitas aplikasi LAPOR! dalam pengelolaan pengaduan masyarakat dan upaya yang dilakukan pemerintah daerah untuk mengefektifkan aplikasi LAPOR! dalam pengelolaan pengaduan masyarakat di Kabupaten Tanah Laut. Desain penelitian ini menggunakan penelitian kualitatif dan metode deskriptif dengan pendekatan induktif. Teknik dalam pengumpulan data menggunakan teknik observasi, wawancara dan dokumentasi. Sedangkan untuk teknik analisis data yang digunakan yaitu reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan hasil penelitian yang dilakukan di Kabupaten Tanah Laut, dengan menggunakan teori Duncan yang menjelaskan efektivitas dapat diukur dengan 3 (tiga) dimensi yaitu pencapaian tujuan, integrasi dan adaptasi menyebutkan bahwa aplikasi LAPOR! yang digunakan sebagai media pelaporan pengaduan masih belum banyak digunakan oleh masyarakat. Pemahaman dan kesadaran masyarakat masih sangat rendah mengenai pengelolaan pengaduan masyarakat dengan memanfaatkan aplikasi LAPOR! sehingga penerapannya belum sepenuhnya efektif. Pelaksanaan program LAPOR! dipengaruhi oleh kendala dan hambatan yang terkait dengan penerapan aplikasi tersebut. Dari beberapa hambatan tersebut diharapkan pemerintah daerah Kabupaten Tanah Laut melalui Dinas Komunikasi dan Informatika dapat mengoptimalkan penerapannya dengan melakukan komunikasi yang baik dengan antar pejabat pimpinan instansi dan dinas di Kabupaten Tanah Laut, membuat peraturan yang jelas terkait penentuan pengelola aplikasi LAPOR! dalam melaksanakan pengelolaan pengaduan masyarakat, serta meningkatkan sosialisasi terkait pengelolaan pengaduan masyarakat melalui aplikasi LAPOR! sebagai media pelaporan yang dilakukan secara bertahap  Kata kunci: Efektivitas, Aplikasi LAPOR!, Pengelolaan pengadua

THE NON-NEUTRALITY OF WTO BORDER TAX ADJUSTMENTS FOR ENVIRONMENTAL EXCISE TAXES UNDER IMPERFECT COMPETITION

Border tax adjustments for environmental taxes should leave imports of final goods unchanged. If intermediate and final goods markets are imperfectly competitive though, non-neutrality can result. Under Cournot behavior, an import tax equal to the environmental tax is too high, and under Bertrand, an import subsidy is the appropriate policy.Environmental Economics and Policy, International Relations/Trade,

Peran UPTD Perlindungan Perempuan dan Anak dalam Menangani Korban Kekerasan pada Anak di Kabupaten Sidoarjo

There are always physical and psychological repercussions of violence towards children. A child's identity might be harmed if numerous child victims in the Sidoarjo Regency do not receive particular aid and therapy. In an effort to protect child victims of violence, organizations such as the Sidoarjo Regency Regional Technical Implementation Unit for the Protection of Women and Children (UPTD PPA) have been formed. This research aims to explain how the Sidoarjo Regency Technical Implementation Unit for the Protection of Women and Children (UPTD PPA) helps children who are disadvantaged. In addition, this research aims to describe the difficulties faced by UPTD PPA when providing assistance to children in Sidoarjo Regency who are victims of violence. In this research, qualitative descriptive methodology was used. Researchers collect data, observations, interviews and documentation to obtain comprehensive and detailed information. The Director of UPTD PPA, legal advisors, psychiatric counselors, people who have used UPTD PPA services, and clients all participated in this research. (1) The responsibility of the UPTD PPA in handling victims of violence against children is based on six responsibilities, including: a) processing public complaints; b) victim outreach; c) case management; d) provide temporary housing; e) mediation; and f) provide support to victims. (2) The absence of human resources in the UPTD PPA Sidoarjo Regency, namely drivers for pick-up and drop-off services as well as in the role and function of community complaint services and outreach to victims, which are still subpar, is a challenge for the UPTD PPA