Design Methods for Museum Media Innovation.:Enhancing Museum User Negotiations by Discursive and Material Explorations of Controversies

This work was supported by the Danish Council for Strategic Research [grant number 09-063275] and by the European Union’s Horizon 2020 research and innovation programme under grant agreement number 727040

Hvad Betyder Velfærd? Et studie af borgeres forståelser af velfærd

Under pres, i krise eller ligefrem dødt. Sådan beskrives velfærdssamfundet ofte i den offentlige diskurs. Som noget vi er ved at miste eller som måske allerede har mistet sin betydning i Danmark. Men hvad siger befolkningen? Hvordan forstår borgere i Danmark velfærd? Det undersøger vi i denne artikel, der præsenterer et studie af velfærds betydning set ud fra et borgerperspektiv. Metodisk kombinerer studiet tre undersøgelser, der aktiverer forskellige forståelseshorisonter: En holdningsundersøgelse, en interviewundersøgelse og en dagliglivsundersøgelse. Det giver os mulighed for at udforske og analysere forståelsesmæssige nuancer, der tydeligt viser, at kriseterminologien ikke kan stå alene. Artiklen opfordrer dermed til refleksion omkring, hvad vi vægter i undersøgelser af velfærd og i den offentlige velfærdsdebat

How might we?:co-constructing recommendations on digital and organizational change

This article accounts for the process of co-constructing knowledge as a set of recommendations on digital and organizational change for the museum sector. The recommendations were formulated at the end of an 18-month-long action research project with 10 participating museums from EU and the USA. Here we analyze the contextual background for the recommendations and show how the initially open knowledge generating process was stepwise condensed into four so-called How Might We questions that served as the foundation for outlining the final recommendations. The article provides an overview of a design thinking process that could be applied in other museums and thereby contributes with an informative account of how design-led processes can be employed to support museums in facilitating organizational change.</p

"I love Skagen Museum":Patterns of Interaction in the Institutional Facebook Communication of Museums

Facebook has often been hailed for affording participation and thus for representing an opportunity for institutions to interact with the public. However, research concerning how institutions are actualizing this communicative opportunity is still scarce. In this article, we seek to address this gap by investigating empirically how one type of institution, namely museums, and their Facebook followers, actually communicate. Our approach is innovative in combining analytical tools from speech act theory and Conversation Analysis (CA) to a corpus of activities from the Facebook pages of nine Danish museums of different types and sizes collected during eight consecutive weeks in 2013. This approach enables us to both investigate communicative actions as isolated speech acts and the micromechanics of the interaction that potentially arise from these actions. Our findings indicate that certain kinds of speech act are used more than others and that certain speech acts lead to more interaction than others. By analyzing a fairly standard example of museum/follower interaction, we show how different kinds of micro conversational dynamics play out. In light of this analysis, we ask what modes of participation the interaction affords and we discuss the implications of our findings for recent debates about how museums can adapt to the participatory paradigm underlying institutional Facebook communication. Key Words: Social media communication, Facebook, speech acts, conversation analysis, institutional communication, museum