Perception Analysis of Installation Services Quality on Patient Satisfaction at Bhayangkara Hospital Level II Medan

The purpose of this research is to analyze the influence of patient perception about professionalism, efficiency, patient safety and access of service to patient satisfaction at Inpatient Bhayangkara TK II Hospital Medan. The type of research used in this study is an analytical survey (explanatory research) with Cross-Sectional Study study design. The number of samples in this study were 54 patients who got service at the inpatient installation. Sampling technique by Accidental Sampling. The result of this research shows that the result of bivariate analysis to select multivariate analysis modeling candidate is statistically tested by using chi square test found that from the four variables all entered as multivariate modeling candidate. Then from the result of multivariate statistic test, it was found that p value (Sig) of professional variable (p = 0,024), efficiency (p = 0,025), access (p = 0,022) and patient safety (p = 0,048) which is significant to patient satisfaction at Inpatient Installation of Bhayangkara TK II Hospital Medan. The conclusion of the research shows that there is influence of service quality of inpatient installation which consist of profession, efficiency, access to service and patient safety to patient satisfaction. It is hoped that this research can make an actual input for health workers and the hospital. It is recommended that health workers carry out their duties according to the work SOP. Improve internal communication so that cooperation between health partners can run well in improving service quality and patient satisfaction

Analysis of the Implementation of Patient Safety Culture with the AHRQ Model at Mitra Medika Hospital Tanjung Mulia Medan

Safety Culture is a collaborative environment where clinical staff treat one another with respect by involving or empowering patients and families so that each Professional provides patient-focused care. The purpose of this study was to determine the implementation of a patient safety culture with the AHRQ model in Mitra Medika Tanjung Mulia General Hospital Medan. This research uses a mix of methods, namely qualitative and quantitative. The population of this study were all staff on duty in each hospital unit associated with 450 patients at MItra Medika Hospital, so the sample was 75 people using simple random sampling technique. The main research informants were one officer each in each installation.Unit Mitra Medika Tanjung Mulia General Hospital Medan, namely 10 people, one key informant, and one triangulation informant.The results of the study show that the description of expectations and managerial actions of patient safety is 68%, organizational learning is 100%, cooperation in units is 76%, communication open by 80%, feedback about the error of 75%, the dimension of non-punitive response to errors is 55%,Staffing 51%, management support for patient safety efforts by 77%, cooperation between units of 61%, handsoff work and changing patients was 71%,the overall perception of hospital staff about patient safety was 63%, reporting frequency was 63%. With the research results, it is expected that Mitra Media Tanjung Mulia General Hospital Medan is expected to be able to initiate, maintain, and develop an ongoing patient safety program and implement the existing safety culture

Analisis implementasi penerapan sasaran keselamatan pasien oleh perawat terhadap mutu pelayanan kesehatan di ruang rawat inap RSUD Dr. Pirngadi Medan

Patient safety in hospitals is a service system that provides patient care to be safer. Based on preliminary survey data conducted at the Regional General Hospital Dr. Pirngadi Medan, it is known that the ISKP data for 2018 and 2019 are still many indicators that have not yet been reached. The purpose of this study was to analyze the effect of implementing the implementation of safety targets on the Quality of Health Services in the Inpatient Room of RSUD DR. Pirngadi Medan in 2020. This research is an analytical survey with a cross sectional study design conducted at RSUD DR. Pirngadi Medan in January to February 2020. The population in this study were all nurses in RSUD DR. Pirngadi Medan as many as 180 nurses. Sampling was done by cluster random sampling so that the samples in the study were 64 nurses. Research data were analyzed using the Chi Square formula and logistic regression. Based on the results of the study note that there is an influence on the application of patient identification correctly on the quality of health services, there is an effect on the application of improving effective communication on the quality of health services, there is an influence on the application of improving the safety of drugs that need to be aware of the quality of health services, there is an effect on the application of increasing the risk of infection related to health services to the quality of health services, there is an effect of the application of increasing the reduction in the risk of falling patients to the quality of health services in the Inpatient Room of RSUD DR. Pirngadi Medan in 2020 and as for the variables that most influence the quality of health services in the Inpatient Room of RSUD DR. Pirngadi Medan 2020 is the application of increasing the risk of falling patients.Based on the results of these studies it is recommended to the hospital to be able to carry out prevention programs so that it does not happen again

PENGARUH MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT INAP DI RUMAH SAKIT SURYA INSANI PASIR PENGARAIAN RIAU TAHUN 2019

THE EFFECT OF SERVICE QUALITY ON INTEREST REVIEW OF PATIENTS IN SURYA INSANI HOSPITAL PASIR PENGARAIAN RIAU 2019   RAHMA DONA NIM : 1602011060   Hospital services as one of the fields of service that plays an important role. The main indicator to determine hospital standards is patient satisfaction with hospital services. Based on the results of interviews of 20 patients at the Surya Insani Pasir Pengaraian Hospital in Riau showed that all patients were still not satisfied with the services provided by the hospital so they were not interested in making a repeat visit. The purpose of this study was to determine the effect of service quality on the interest of inpatient visits at Surya Insani Pasir Pengaraian Hospital in Riau. The research design used in this study is Cross Sectional. The population in this study were 320 patients and samples taken by accidental sampling were 178 people. Data collection methods are primary data and secondary data. Analysis of the data used is binary logistic regression test. The results showed that professionalism has a sig-p value of .003 < .05, efficiency has a sig-p value of .000 < .05, security has a sig-p value of .003 < .05 and satisfaction has a sig-p value of .000 < .05, which means it has an influence on the interest of inpatient visits. For the facility variable has a sig-p value of .108 > .05, which means that the facility has no influence on the interest of inpatient visits. The conclusion in this study there is the influence of professionalism, efficiency, safety and satisfaction with the interest of visiting inpatients, while the facility has no influence on the interest of visiting inpatients. Suggestions for hospitals are expected to be a reference in order to better understand the importance of quality services in accordance with the regulations of the ministry of health in order to optimally improve the health services provided to patients, through increasing the professionalism of health workers, efficiency, safety, satisfaction and facilities at the hospital.   Keywords        : Service Quality, Revisiting Interests, Inpatients Bibliography   : 28 Books + 35 Journals (1988-2019

The Effect of Evaluation by the Chairman on The Performance of Nurses in Investigations in Medan Haji General Hospital

The purpose of this study is to determine the effect of evaluation by the head of the room on the performance of nurses in the inpatient room of RSU Hajj Medan in 2020. This study used a quantitative method with a cross sectional design. The results of the study found that the effect of behavior evaluation on nurse performance showed a significance value of 0.000 (p <0.05). The effect of the evaluation of professional abilities on the performance of nurses shows a significance value of 0.417 (p> 0.05). The effect of the evaluation of the nursing process on the performance of nurses shows a significance value of 0.006 (p <0.05). The conclusion of this study is that there is an effect of behavior evaluation and nursing process by the head of the room on the performance of nurses in the inpatient room of RSU Hajj Medan in 2020. Evaluation of professional abilities does not have a significant effect on the performance of nurses. The most influential variable is the behavior with the highest coefficient value, amounting to 0.512 with a positive value. The head of the room is expected to optimize his role in evaluating programmed, scheduled, and in accordance with the standards and principles of implementation

The Effect of Service Quality on Patient's Family Satisfaction in the Nicu Care of the Public Hospital in Datu Beru Takengon Region

The World Health Organization (WHO) infant mortality rate is the first indicator in determining a child's health status, 3.6 million of the 120 million newborns experience asphyxia, and nearly 1 million babies die. Meanwhile, the prevalence of patients treated at the NICU at the Datu Beru Takengon Hospital from 2016 to 2019 continues to decline every year. The purpose of this study was to determine and analyze the effect of technical competence, efficiency and patient safety on patient family satisfaction. The research design used an analytic survey with a cross-sectional design. The data that had been collected were processed using univariate and bivariate and multivariate analysis. The population of all parents of babies who were treated in the NICU Care Room at Datu Beru Takengon Hospital was 329 people. The sampling technique used accidental sampling. The number of samples that will be studied is 67 people. The results of the research on technical competence variables obtained p-value = 0,000, efficiency 0,000, and patient safety 0,000 <α 0.05, meaning that there is an influence between technical competence, efficiency and patient safety on family satisfaction, from the results of multivariate analysis, the most influential variables are found. in this study is the technical competency variable with an Exp B value of 1.003. The conclusion is that there is an influence between technical competence, efficiency and patient safety while the multivariate analysis shows that the most dominant factor is the variable of technical competence on family satisfaction. It is recommended that the hospital be able to improve the technical competence of nurses in the NICU room by holding training and workshops both internal and external training

An Overview of Patient Safety Culture with the AHRQ

Safety has become a global issue, especially for hospitals. Patient safety culture is a product of values, attitudes, competencies, and behavioral patterns of individuals and groups that determine the commitment, style, and ability of health care organizations to patient safety. The purpose of this study was to determine the description of patient safety culture with the AHRQ model. Quantitative research method with cross sectional. The population of all officers in the inpatient installation of RSUD Dr. R. M Djoelham 156 samples found 61 respondents with simple random sampling technique. The results of the study describe the expectations and actions of managers promoting patient safety by 77.04%, organizational learning by 91.8%, cooperation in units of 93.85% (good or strong culture), open communication by 71.04%, feedback on errors 77.05% (good or strong culture), non-punitive response dimension to errors is 61.20% staffing is 59.01% management support for patient safety efforts is 85.8% cooperation between units is 71.32%, Handsoff work and patient transitions are 59.02% (good enough or moderately cultured), the overall perception of hospital staff about patient safety is 68.86% (good enough or moderately cultured), reporting frequency is 73.22% (good enough or moderately cultured). moderate culture). With the results of this study, it is hoped that RSUD Dr. R.M. Djoelham Kota Binjai is expected to continue, maintain, and develop ongoing patient safety programs and maintain the existing patient safety culture

Pengaruh kepuasan pasien terhadap minat kunjungan ulang di ruang rawat inap

Quality hospital services can increase patient satisfaction and encourage patients to visit again. Until October 2019 patient satisfaction data at Medan Pirngadi Hospital only reached 50%. This study aims to look at the effect of patient satisfaction on the interest of revisiting patients in the inpatient room at RS Pirngadi Hospital, Medan. This research uses quantitative research with cross sectional study design. The location of this study was conducted at RSUD DR Pirngadi, Medan City. When the study took place from January to February 2020. The study population was all inpatients, 2,921 people. The technique used is cluster random sampling. Data were analyzed using Chi Square test and logistic regression. Based on the results of the study note that there is an influence of service privileges, suitability of service, service status, service aesthetics of the interests of patient visits. The most influential variables are aesthetic variables. Based on the results of the study, it is expected that health workers improve the quality of services in the inpatient room at Dr. Pirngadi General Hospital Medan by increasing competence by conducting regional and national seminars. In addition, by increasing good aesthetics by doing services quickly and precisely, responding to complaints quickly, increasing the reliability of health workers

PENGARUH MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT INAP DI RUMAH SAKIT SURYA INSANI PASIR PENGARAIAN RIAU TAHUN 2019

THE EFFECT OF SERVICE QUALITY ON INTEREST REVIEW OF PATIENTS IN SURYA INSANI HOSPITAL PASIR PENGARAIAN RIAU 2019   RAHMA DONA NIM : 1602011060   Hospital services as one of the fields of service that plays an important role. The main indicator to determine hospital standards is patient satisfaction with hospital services. Based on the results of interviews of 20 patients at the Surya Insani Pasir Pengaraian Hospital in Riau showed that all patients were still not satisfied with the services provided by the hospital so they were not interested in making a repeat visit. The purpose of this study was to determine the effect of service quality on the interest of inpatient visits at Surya Insani Pasir Pengaraian Hospital in Riau. The research design used in this study is Cross Sectional. The population in this study were 320 patients and samples taken by accidental sampling were 178 people. Data collection methods are primary data and secondary data. Analysis of the data used is binary logistic regression test. The results showed that professionalism has a sig-p value of .003 < .05, efficiency has a sig-p value of .000 < .05, security has a sig-p value of .003 < .05 and satisfaction has a sig-p value of .000 < .05, which means it has an influence on the interest of inpatient visits. For the facility variable has a sig-p value of .108 > .05, which means that the facility has no influence on the interest of inpatient visits. The conclusion in this study there is the influence of professionalism, efficiency, safety and satisfaction with the interest of visiting inpatients, while the facility has no influence on the interest of visiting inpatients. Suggestions for hospitals are expected to be a reference in order to better understand the importance of quality services in accordance with the regulations of the ministry of health in order to optimally improve the health services provided to patients, through increasing the professionalism of health workers, efficiency, safety, satisfaction and facilities at the hospital.   Keywords        : Service Quality, Revisiting Interests, Inpatients Bibliography   : 28 Books + 35 Journals (1988-2019

ANALYSIS OF ORGANIZATIONAL BEHAVIOR IN THE APPLICATION OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (SIMRS) AT CUT MEUTIA LANGSA HOSPITAL

SIMRS merupakan salah satu system teknologi informasi komunikasi yang memproses dan mengintegrasikan seluruh alur proses pelayanan rumah sakit dalam bentuk jaringan koordinasi, pelaporan, dan prosedur administrasi untuk memperoleh informasi secara tepat dan akurat. Kebaruan penelitian ini karena meneliti tentang perilaku organisasi dengan penerapan Sistem Informasi Manajemen Rumah Sakit. Tujuan penelitian ini adalah untuk menganalisis perilaku organisasi rumah sakit dalam penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di RS Cut Meutia Langsa. Adapun metode penelitian adalah menggunakan metode kualitatif dengan Deskriptif Kualitatif dengan Informan 5 orang diantaranya untuk Informan Kunci yaitu Kepala Rumah Sakit, Kepala Bidang Penunjang dan Petugas SIMRS. Untuk Informan Triagulasi yaitu ada 2 orang diantaranya Penerima Pelayanan Kesehatan. Hasil penelitian menemukan bahwa SIMRS sudah dilakukan sejak tahun 2019, namun belum berjalan dengan maksimal. Perencanaan tersebut sedang membangun Programmer, Penambahan jaringan dan Standar Operasional Prosedur masih dalam tahap perevisian dengan Kepala rumah sakit. Pendamping dari SIMRS di RS Cut Meutia Langsa yaitu ketua Yayasan SIMRS Khanza Indonesia (YASKI). Kesimpulan bahwa SIMRS di RS Cut Meutia Langsa harus mengalokasi dana agar perencanaan dapat terselesaikan dengan cepat karena Sistem Informasi Manajemen di RS sangat berpengaruh kepada pasien dengan pelayanan Kesehatan. Kata kunci: Sistem Informasi Manajemen; Rumah sakit; Sarana Prasarana.                                          AbstractThis study's purpose was to analyze hospital organizations' behavior in applying the Hospital Management Information System (SIMRS) at Cut Meutia Langsa Hospital. SIMRS is one of the information communication technology systems that processes and integrates the entire flow of hospital service processes through a network of coordination, reporting, and administrative procedures to obtain information precisely and accurately. The novelty of this study is because it examines organizational behavior with the application of the Hospital Management Information System. The research method uses a qualitative approach with Descriptive Qualitative with 5 informants, including key informants, namely the Head of the Hospital, the Head of the Support Division, and the SIMRS Officer. For Triangulation Informants, there are 2 people, including Health Service Recipients. The study results found that SIMRS has been carried out since 2019 but has yet to run optimally. The planning is building a Programmer, Network additions, and Standard Operating Procedures are still in the revision stage with the Head of the hospital. The companion of SIMRS at Cut Meutia Langsa Hospital is the chairman of the SIMRS Khanza Indonesia Foundation (YASKI). The conclusion is that SIMRS at Cut Meutia Langsa Hospital must allocate funds so that planning can be completed quickly because the Management Information System at the hospital is very influential on patients with health services.Keywords: Management Information System; Hospital; Infrastructur