THE STOLEN IDENTIFIER: AN INQUIRY INTO THE NATURE OF IDENTIFICATION AND THE ONTOLOGICAL STATUS OF INFORMATION SYSTEMS

Based on real-world examples of identity theft, and particularly a recent incident in Sweden, this paper explores the nature of identification from a social ontology point of view. This is contrasted with the traditional representational view, which is shown unable to handle critical aspects related to institutional control of identifiers and identity. Specifically, the paper shows that identification and the definition and allocation of identifiers is an institutional and political rather than scientific process, and that since “identity” in itself is a social construct, the process of identification depends on the institutional context in which the objects to identify exist as valid institutional facts. These institutional objects are often originally generated by the use of information systems, which means that genuine real-world institutional objects and their identifiers can be found within these information systems. This implies that the representational view of information systems with a sharp distinction between the real world outside the information system and the system itself (only seen as a model or perceived state of that real world) cannot be maintained

Rethinking the Meaning of Identifiers in Information Infrastructures

Identifiers — such as personal identification numbers, student numbers, and license numbers — are used for identifying individual objects and constitute an important part of the information infrastructures of organizations and society. The design, choice, assignment, withdrawal, and replacement of identifiers are significant economic and political issues with more profound consequences than are perhaps commonly perceived. Use of identifiers can result in significant costs because they may include descriptive information, because an inappropriate identifier may be chosen for the object in question, or because there may be a lack of institutional control of the identifier. The objective of this paper is to elaborate on these problems by explaining the identifier construct from a technical, institutional, ontological, and information infrastructural perspective. Based on this understanding, we provide guidelines for how identifiers should be designed, chosen, replaced, and controlled. Accordingly, we address the practical need for improved design principles relating to the increasingly important infrastructural character of computerized information systems that stems from the importance of appropriate identifiers for information infrastructures and society as a whole. In order to understand the role, function, and meaning of identifiers, it is important to acknowledge that the identifier is fundamentally a linguistic construct used when referring to socially constructed institutional objects. Institutional objects are symbolic entities that represent institutional and brute facts, which are the results of human actions

Pragmatizing the Normative Artifact: Design Science Research in Scandinavia and Beyond

In this panel report, we analyze the discussion that unfolded during the “Design Science Research: A Scandinavian Approach?” panel held at the third Scandinavian Conference on Information Systems in Sigtuna, Sweden, in August, 2012. The second author of this paper chaired the panel, which also included Tone Bratteteig, Shirley Gregor, Ola Henfridsson, Alan Hevner, Jan Pries-Heje, and Tuure Tuunanen as panelists. Three themes that highlight how the design of artifacts contributes to knowledge production emerged during the panel. The first theme addresses our responsibility, as a research community, to come up not only with descriptions of the world but also to try to change things into preferable states. The second theme emphasizes that knowledge production also happens through the design of artifacts. The third theme identifies an apparent pragmatic turn in our discipline

Socio-instrumental Design Patterns

This paper draws on pragmatic philosophy and design theory to propose the concept of the socio-instrumental design pattern. These patterns are design theories that acknowledge that solutions are to be found in the source social setting (where design takes place) and the target social setting (where the IT artefact will be embedded and put into action). Solutions may be discussed in terms of what to do and what to focus in the design process, not merely in terms of properties of the IT artefact. Besides introducing the concept, the paper proposes a way to structure socio-instrumental design patterns, and an example pattern is included to illustrate the approach. The example is grounded in empirical data from an ongoing action research project with an emphasis on socio-instrumental qualities of IT artefacts in their social context

The Design of a System for Online Psychosocial Care: Balancing Privacy and Accountability in Sensitive Online Healthcare Environments

The design of sensitive online healthcare systems must balance the requirements of privacy and accountability for the good of individuals, organizations, and society. Via a design science research approach, we build and evaluate a sophisticated software system for the online provision of psychosocial healthcare to distributed and vulnerable populations. Multidisciplinary research capabilities are embedded within the system to investigate the effectiveness of online treatment protocols. Throughout the development cycles of the system, we build an emergent design theory of scrutiny that applies a multi-layer protocol to support governance of privacy and accountability in sensitive online applications. The design goal is to balance stakeholder privacy protections with the need to provide for accountable interventions in critical and well-defined care situations. The research implications for the development and governance of online applications in numerous privacy-sensitive application areas are explore

On Usefulness in Mandatory Healthcare Settings

This paper explores usefulness in mandatory healthcare settings. Building on previous research and interviews with all categories of users of a Patient Data Management System (PDMS) designed to replace all paper documentation in an intensive care unit we suggest that it might be appropriate if questionnaire items concerning usefulness (a) not only measures benefits for the individual person and (b) are contextualized which would make it easier for staff to relate to the items

Through the Printing Press: An Account of Open Practices in the Swedish Newspaper Industry

Organizational practices that foster a dialogic relationship between organizations and their constituent customers have created an arena for inbound and outbound innovation. At the nexus of this development occurring in the media industries, these flows are carried by various forms of digital, social media and an increasing digital presence in the form of dynamic websites with varying degrees of interactive capabilities. In this paper, we posit that the newspaper industry is torn between indifference and cautious apprehension caused by the difficulty in marrying the journalism profession’s carefully guarded gatekeeping practices with the revolving doors of open innovation. Gatekeeping has emerged as a fiercely defended cornerstone for the industry and the profession of journalism itself is not enough to distinguish amateurs from professionals; for the segregation between professionals and amateurs to carry weight rather than being reduced to a hollow title, the segregation needs a practice that explicitly enforces gatekeeping—where actions speak louder than titles. Against this backdrop, we pursue the following research question: Why has IT-enabled open innovation become such a contentious issue in the context of the newspaper industry? Combining contextual in-situ ethnographic interviews and observation with an industry-wide content analysis of Swedish newspaper websites, we present an in-depth view of what IT-enabled open innovation means in the context of the newspaper industry. Results show that the process of legitimization inscribed by a particularly charged information technology—the printing press—continues to exert great influence in what constitutes open practice in the newspaper industry

Digital Innovation as Design of Digital Practice: Doctors as Designers in Healthcare

Medical professionals are increasingly assuming the role of maker and creator. At the same time, digital innovations, as part of evolving information infrastructures, are becoming increasingly prevalent in healthcare. In this paper, we adopt a Schönian approach to understand how a medical professional, who is not an IS designer by trade, engages in the design of digital practice -” turning what may appear as a failed digital innovation effort into a successful design of digital practice. Our inquiry suggests three pragmatic principles that call for further investigation: (a) professionals can make a significant contribution to design work by inventing means for fact-based, reflective engagement with the situation; (b) the reorganization of work practice involves organizational design, information system design, and communication design; and (c) developing design as digital practice entails the development of fact-based design practice and must engage practical theories

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

We reviewed papers in core IS outlets that defined the term workaround or presented an example of a workaround. In the analysis, we used Ogden and Richard’s triangle of reference as a theoretical framework to analyze the relationship between 1) the term workaround; 2) theories, definitions, and use of the term; and 3) their empirical basis and empirical workaround behavior that the papers describe. First, we summarize the existing theoretical insights regarding workarounds and investigate their validity. Second, we show that studies have defined and used the term workaround differently to the extent that they have not always applied it to the same empirical phenomena, which raises questions about some theoretical insights’ validity. Third, we suggest a definition for workarounds that we inductively derived from empirical accounts of workaround behavior and, therefore, that adequately describes how researchers commonly use the term and makes it possible to distinguish workarounds from other similar phenomena

WORKAROUNDS IN INFORMATION SYSTEMS RESEARCH: A FIVE-YEAR UPDATE

This paper complements an earlier (2019) literature review on workarounds in information systems research by including research that has influenced or been published in core IS outlets during the last five years (2018–2022). Our study captures research that strengthened, widened, and challenged theoretical insights from the previous review. It also provides additional insights and develops seven themes of theoretical insight. The 31 new papers and our updated analysis are most evident in the three themes: Workarounds and power, Temporality of workarounds, and Managing workarounds. We also found additional studies using the term ‘workaround’ differently to the extent that they have not applied the term to the same empirical phenomena, which questions the validity of some theoretical claims. We also found significantly more studies that used quantitative data-collection methods than the previous review