Mobile e-Services : State of the Art, Focus Areas, and Future Directions

E-services are services delivered over the Internet. Such services have different proper- ties and dimensions, e.g. targeting different sectors, being accessible through different channels, or intended for frequent or infrequent use. Throughout this article we address e-services from a mobility perspective. We do this by 1) positioning mobile e-services within the research field; 2) reviewing related work on mobile e-services; and 3) present- ing and examining existing difficulties and opportunities when combining mobility and e-services. We see mobile e-services as the next generation of internet-based services and discuss important focus areas and future directions, giving extra notion to challenges and opportunities in the areas of acceptance and adoption, availability anytime and any- where, and co-operation. In turn, these areas potentially set the scene for enhanced e-participation. Our main contribution is to illustrate the possibilities and challenges connected to the combination of e-services and mobility, which can serve as a guide for future research in the specific area.Validerad; 2015; Nivå 1; 20140828 (dandan)NIMO - Nordic Interaction and Mobility Research Platfor