B2B relationship calculus: quantifying resource effects in service-dominant logic

Increasingly, knowledgeable business-to-business (B2B) customers and evolving customer needs are leading to seismic shifts in vendor–client interactions. Across industries, sellers are changing their business models from a simple goods orientation to a hybrid goods–services model, placing greater emphasis on delivering complete customer solutions. In such an environment, companies must find ways to prioritize investments in resource development. The service-dominant (S-D) logic framework offers significant insights into this challenge; however, these effects have not been tested quantitatively. This study addresses that gap, examining the influence of various seller resources on buyer satisfaction. An empirical analysis of buying organizations that purchased and implemented business intelligence systems finds that “augmented” operant resources that the buyers ascribe to the software’s sellers—resources that go above and beyond expectations—are the most significant predictors of both successful technology assimilation and overall customer relationship quality. In particular, an augmented operant resource reflecting a seller’s ability to see value creation opportunities from the buyer’s perspective (value mindset) has up to three times the effect on relationship satisfaction as “core” operant resources such as product-specific expertise or basic interpersonal service skills. These results can help sellers prioritize resource investments

UA1B2/1 Student Government History

A brief overview of the growth of student government at WKU written for History & the Internet, Spring 2004

Agora Meyhanesi ve ötesi

Taha Toros Arşivi, Dosya No: 112-Meyhanelerİstanbul Kalkınma Ajansı (TR10/14/YEN/0033) İstanbul Development Agency (TR10/14/YEN/0033

Pera Palas'ın gerçek gerçekleri

Taha Toros Arşivi, Dosya No: 115-Otellerİstanbul Kalkınma Ajansı (TR10/14/YEN/0033) İstanbul Development Agency (TR10/14/YEN/0033

Eski İstanbul'un yaşayan tadı

Taha Toros Arşivi, Dosya No: 112-Lokantalarİstanbul Kalkınma Ajansı (TR10/14/YEN/0033) İstanbul Development Agency (TR10/14/YEN/0033

Galata Gazinoları

Taha Toros Arşivi, Dosya No: 112-Meyhaneler. Not: 11 - 17 Nisan 1990 tarihleri arasında yayımlanan dizi yazısıdır.İstanbul Kalkınma Ajansı (TR10/14/YEN/0033) İstanbul Development Agency (TR10/14/YEN/0033)Evliya Çelebi gözüyleBosfor BirahanesiSöz kantodan açılmışken... Vakt-i kerahet gelince...Zaman tüneline bir dalalım?.. Meyfüruşların piri Meyperestlerin gözdesi pembe rakı

Keyif haritasındaki Park Otel

Taha Toros Arşivi, Dosya No: 115-Otellerİstanbul Kalkınma Ajansı (TR10/14/YEN/0033) İstanbul Development Agency (TR10/14/YEN/0033

UA1B2/1 International Students History

A brief overview of the growth of international student enrollment at WKU from 1961-2004

Velocity, Distance and Shoulder Range of Motion in Two Throwing Programs

Success in baseball pitching is determined by throwing velocity and accuracy. Strength conditioning, as well as repetitive throwing programs, are used to improve the pitch. Recently, a weighted ball program has been developed and is believed to increase ball velocity with less potential injury. However, there is limited research examining the impact of this program on performance. The purpose of this study was to compare a traditional long toss program versus a weighted ball program. Baseline throwing velocity and distance as well as shoulder range of motion (ROM) were measured in collegiate baseball players. Participants were then randomized to either a six-week-long toss throwing program or weighted ball program. Following training, throwing velocity, distance, and shoulder ROM were measured again. Both training methods significantly improved throwing distance. However, throwing velocity did not change from pre-training measurements. All measurements of shoulder ROM (flexion, abduction, and external rotation) significantly improved in both groups, with abduction showing the greatest improvement in the long toss group. Our results suggest both training programs are beneficial for baseball performance