74 research outputs found
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Inter-departmental information sharing in local government authorities (LGAs): The case of the United Kingdom
This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis focuses on investigating inter-departmental Electronic Information Sharing (EIS) through Inter-organisational Systems (IOS) in the context of Local Government Authorities (LGAs) in England and Wales. There is an increasing demand to involve LGA departments in sharing information electronically in order to reduce the cost of storing and managing data, increase the level of data accuracy and timeliness and improve the accountability of the authority. During the last decades, several LGAs in the United Kingdom have started to employ IOSs to support information sharing and networked collaboration within their departments in order to meet a diverse range of citizen needs including housing services, social care services and education services. However, reaching a great level of crossdepartmental collaboration is not easy and requires additional time and effort.
Normative literature proposed various models and frameworks that examine various issues
and factors influencing the effort of EIS in the private and public domain. However, the
applicability and validity of those models in the context of LGAs is arguable. Therefore, this research proposes and validates a novel conceptual framework that can be used as a tool for decision-making while sharing information electronically. The framework consists of four main levels: (a) investigation and presentation of factors influencing Electronic Information
Sharing in LGAs based on external environment, organisational capacity, technology environment, EIS characteristics and inter-departmental environment, (b) investigation and presentation of the phases that departments adopt while participating in the EIS effort, (c) mapping of the influential factors onto the participation phases and (d) prioritisation of the factors influencing EIS in LGAs in relation to different phases. By validating the conceptual framework through using a qualitative, interpretive, multiple case study research strategy, this thesis attempts to contribute to the theoretical,
methodological and practical aspects of inter-departmental EIS. Despite the results of the cases cannot be generalised, yetthey can allow others to relate their views with the onesreported in this thesis
Organisational transformation towards servitization
Purpose: The aim of this paper is to develop a model, which illuminates the transformation journey towards servitization in the manufacturing context. Design/Methodology/Approach: This is a theoretical paper based on extensive review of literature on organisation change and transformation, and servitization. This was followed by a series of structured engagement workshops with senior executives of 10 multinational manufacturers in order to synthesis the propositions and further inform the development of the framework. Findings: Our analysis demonstrates that the organisational transformation can be explained as four stages of development, which the manufacturers proceed through according to the impacts of five forces. Originality/Value: Previous studies on servitization succeed at identifying different stages towards servitization. However, the stages are loosely defined and struggled to demonstrate the relevant transformation pathways. This paper has, therefore, addressed this issue
Capturing the Benefits of Digitalization and Service Innovation: A Business Network Perspective
A core challenge for broad adoption of the Internet of Things (IoT) is to ensure that its benefits are captured by a wide range of stakeholders. Taking a business network perspective, this study: i) examines the benefit potential of widespread IoT-based digitalization and service innovation; ii) identifies key barriers to capturing these benefits; iii) develops recommendations to overcome these barriers. A three-stage qualitative methodology (based on interviews, a focus group and Delphi-based inquiry) examines the case of an emergent IoT-based digital business network in the UK road transport industry. The research reveals the critical importance of managers involved in digitalization initiatives balancing their interests with those of the wider business network, if the potential benefits are to be captured. It provides fresh insights into: i) IoT-based digitalization as a business network phenomenon; ii) the interplay between digitalization and innovation in the sphere of service business models; iii) digitalizationās disruptive impact on ātraditionalā industries and the implications for future management research
Inter-Organisational Electronic Information Sharing in Local G2G Settings: A Socio-Technical Issue
Local Government Authorities (LGAs) are information-intensive organisations. To satisfy their information requirements effective information sharing within and among LGAs is necessary (internally among departments and externally with other authorities). The problem of Inter-Organisational Information Sharing (IOIS) has been regarded as inevitable for the public sector. Despite a decade of active research and practice in this complex problem area, the field lacks a comprehensive framework to examine the factors affecting Electronic Information Sharing (EIS) among government bodies at the local level. The research presented in this paper contributes toward resolving this problem by developing a conceptual framework of factors affecting EIS in Government-to-Government (G2G) collaboration. By presenting this framework, we attempt to clarify that information sharing in LGAs is a combination of environmental, organisational, business process and technological factors and should not be scrutinised from merely a technical perspective. To validate our conceptual findings, a multiple case study based research strategy was adopted. From an analysis of the empirical data collected from two case organisations, this paper exemplifies the importance of these factors in influencing EIS and offering LGA officials with specific advice on how to better interpret EIS and its underlying problems. The paper should be of interest to both academics and practitioners who are interested in IOIS, in general, and collaborative e-Government, in particular
An examination of NPD models in the context of business models
Most prior new product diffusion (NPD) models do not specifically consider the role of the business model in the process. However, the context of NPD in today's market has been changed dramatically by the introduction of new business models. Through reinterpretation and extension, this paper empirically examines the feasibility of applying Bass-type NPD models to products that are commercialized by different business models. More specifically, the results and analysis of this study consider the subscription business model for service products, the freemium business model for digital products, and a pre-paid and post-paid business model that is widely used by mobile network providers. The paper offers new insights derived from implementing the models in real-life cases. It also highlights three themes for future research
ELECTRONIC INFORMATION SHARING IN LOCAL GOVERNMENT: THE DECISION-MAKING PROCESS
Recently local authorities have been placed under enormous pressure due to problems arising from poor decision-making in relation to the sharing of personal information. While in some circumstances the incompetence of agency employees is identified as the cause, in other circumstances organisational failure, implicitly driven by inter-organisational distrust, is to blame for inappropriate decisions taken with regards to sharing information. Sometimes implicit policies and regulations set by policy makers are blamed, while at other times, explicit rules of confidentiality and data-protection acts are accused. During the last decades, several Local Government Authorities (LGAs) in the United Kingdom have started to employ Inter-Organisational Information Systems (IOIS) to support information sharing and networked collaboration within their departments in order to meet a diverse range of citizen needs including housing services, social care services, education services, etc. However, reaching this level of cross-agency collaboration is not easy and requires additional time and effort by individuals and agencies involved. Therefore, this paper proposes and validates a novel conceptual framework that can be used as a tool for decision-making while sharing information electronically. The framework consists of four main levels: (a) investigation and presentation of factors influencing Electronic Information Sharing (EIS) in LGAs based on external environment, organisational capacity, technology environment, EIS characteristics, and inter-departmental environment, (b) investigation and presentation of the processes that an LGA department should carry out to decide whether to share information with another department, (c) mapping of the influential factors on the participation phases, and (d) prioritisation of the factors influencing EIS in LGAs in different decision-making phases
Social media in emergency management:Twitter as a tool for communicating risks to the public
One of the main challenges of emergency management lies in communicating risks to the public. On some occasions, risk communicators might seek to increase awareness over emerging risks, while on others the aim might be to avoid escalation of public reactions. Social media accounts offer an opportunity to rapidly distribute critical information and in doing so to mitigate the impact of emergencies by influencing public reactions. This article draws on theories of risk and emergency communication in order to consider the impact of Twitter as a tool for communicating risks to the public. We analyse 10,020 Twitter messages posted by the official accounts of UK local government authorities (councils) in the context of two major emergencies: the heavy snow of December 2010 and the riots of August 2011. Twitter was used in a variety of ways to communicate and manage associated risks including messages to provide official updates, encourage protective behaviour, increase awareness and guide public attention to mitigating actions. We discuss the importance of social media as means of increasing confidence in emergency management institutions
IoT-enabled Advanced Services: exploring the IoT-artefact as a socio-technical construct
The present study draws on the Information Systems (IS) artefact theory (Lee, Thomas, & Baskerville, 2015) to systematically conceptualize the IoT and investigate its contribution to the manufacturerās advanced services. The study employs qualitative methods to analyse the advanced services offerings of eight multinational manufacturers and identifies the specific IS artefacts, their underlying information-, social- and technology-subsystems and their enabling roles in an advanced services context. The study and its findings contribute to the development of a socio-technical IoT perspective and an enhanced understanding of the role IoT has in an advanced services context
Barriers to capturing the value of advanced services and digitisation in the road transport industry
Servitization and digitization together provide significant opportunities to raise the performance and profitability of the road transport industry. To date these opportunities are only sparsely captured and the potential economic, social and environmental value is forgone. We set out to investigate the barriers to capturing the value of servitization and digitization in the road transport industry
Enabling servitization by affordance actualization:The role of digitalization capabilities
Digital technologies enable servitization by providing opportunities for the manufacturer to understand the product usage and condition, in customerās operations. The present study seeks to validate the applicability of affordance actualization theory in order to help identify these opportunities. A systematic literature review of the extent servitization research is conducted to identify the key constructs of the theory and their role in enabling servitization using digital technology. The review identified common affordances across the servitization literature along with specific digitalization capabilities required to actualize these affordances. The study contributes further by proposing future research extended to affordance interdependence
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