The construct validity and reliability of the Turkish version of Spreitzer's psychological empowerment scale

<p>Abstract</p> <p>Background</p> <p>Today, many organizations have adopted some kind of empowerment initiative for at least part of their workforce. Over the last two decades, two complementary perspectives on empowerment at work have emerged: structural and psychological empowerment. Psychological empowerment is a motivational construct manifested in four cognitions: meaning, competence, self-determination and impact. The aim of this article is to examine the construct validity and reliability of the Turkish translation of Spreitzer's psychological empowerment scale in a culturally diverse environment.</p> <p>Methods</p> <p>The scale contains four dimensions over 12 statements. Data were gathered from 260 nurses and 161 physicians. The dimensionality of the scale was evaluated by exploratory factor analyses. To investigate the multidimensional nature of the empowerment construct and the validity of the scale, first- and second-order confirmatory factor analysis was conducted. Furthermore, Cronbach alpha coefficients were assessed to investigate reliability.</p> <p>Results</p> <p>Exploratory factor analyses revealed that four factors in both solutions. The first- and second-order factor analysis indicated an acceptable fit between the data and the theoretical model for nurses and physicians. Cronbach alpha coefficients varied between 0.81-0.94 for both groups, which may be considered satisfactory.</p> <p>Conclusions</p> <p>The analyses indicated that the psychometric properties of the Turkish version of the scale can be considered satisfactory.</p

The Practicable Aspect of the Omni-Channel Retailing Strategy and Its Impact on Customer Loyalty

This chapter explores the challenges of an integrated Omni-channel retailing strategy in the ‘bricks and clicks’ retail cosmetics industry of Cyprus, and the impact of this strategy on the attitudinal perspective of customers’ loyalty. Through a qualitative exploratory approach, and specifically a single embedded case study, it was found that when a ‘brick and click’ retailer correctly establishes the Omni-channel retailing strategy, customers’ loyalty is positively influenced. Combining theory with empirical findings, this chapter additionally develops an Omni-channel retailing framework that demonstrates the challenges and current capabilities of the Omni-channel retailing strategy, which are working in a synchronized and integrated manner, resulting in the unification of the internal operating systems/departments, integrating all retailing channels, and communicating a consistent brand image

Management and Computer Science Synergies: A Theoretical Framework for Context Sensitive Simulation Environment

In the light of contemporary management trends and on the basis of the theory of “open innovation”, derives the concept of “crossfertilization”. Crossfertilization, i.e. profitable inter-group knowledge exchange facilitates the fusion of input from different disciplinary communities. In such a scenario, the study highlights the opportunities deriving from the cross-fertilization between management and computer science domains, and yields in terms of cognitive synergies results that exceeds by far the individual outputs of the parties involved. The approach we propose is a full mode generation of knowledge starting from the hypothetical assumptions relative to simulation using context data. A general workflow complementary Structural Equation Modeling (SEM) is defining being the most appropriate mathematical technique for testing causal relationships between latent variables with Fuzzy Data Analysis techniques in order to tailor Decision Support System (DSS) to the context of application. The main contribution of our study is the definition of a theoretical framework to address contextual decision making concerning relations between commitment, loyalty and customer satisfaction

I love to hate you: Loyalty for disliked brands and the role of nostalgia

Brand loyalty has been a popular research area for the previous decades, and concepts such as satisfaction, trust, repurchase behavior and positive brand image have been associated with brand loyalty as antecedents of the concept. This study investigates how much satisfaction actively is required for the development of brand loyalty, focusing on the cases in which loyalty is retained in spite of being disliked. This qualitative study employs 14 semi-structured interviews and for the first time in the literature reveals that nostalgia may play an important role in maintaining an otherwise failed brand relationship, among other factors previously noted

New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges

New Public Management, Service, Quality, SERVQUAL, IPA, Inland Revenue office, Greece,