Firm Size and the Characteristics of Computer Use

Although researchers have examined the differences between managing large and small businesses, few studies have explored these differences in terms of managing the use of computers. Nearly all of the important MIS research is being conducted in large organizations. The results of these research efforts may not apply to smaller firms if their MIS environments are indeed different. Thus, the present focus of most MIS research may be missing the needs and problems of thousands of small business users. Several MIS articles suggest that smal I businesses face unique problems in the management of their computer resources, but thus far the evidence cited is anecdotal. Few research efforts have studied this issue scientifically. This study tests the contention that small businesses use computers differently than large businesses by examining a sample of Los Angeles manufacturing firms of various sizes

Understanding Net Benefits: A Citizen-Based Perspective on eGovernment Success

eGovernment promises more efficient services and a more responsive government. Despite substantial investment, increasing failure rates have prompted critics to argue that policy makers are not achieving this vision. Surprisingly, there is very little research on what citizens define as important in eGovernment services and how aspects of government web sites affect that perception. The inclusion of the citizen perspective has largely been absent, denying a deeper understanding of the factors that drive usage. This research proposes an important and unique development of the D&M IS Success Model. By combining elements from public administration research and eGovernment success, this study constructs a comprehensive model of Net Benefits centred on the perspective of the citizen. The novel paradigm of Public Value is used to create a balanced success model, tailored for the public sector and is situated within the D&M IS Success Model. This research therefore aims to understand what citizens regard as important in the success of eGovernment services and what aspects of IT Quality affect eGovernment success

Defending Organizational Assets: A Preliminary Framework for Cybersecurity Success and Knowledge Alignment

Cybersecurity governance is a critical issue for organizations engaging in a constant struggle for success in protecting their data, brand, customers, and other assets from malignant actors. The nature of what constitutes successful cybersecurity practices and governance, however, is not yet clear, in part because an appropriate measure for cybersecurity success is not likely to be singular or simple. In this qualitative study, we explore perspectives of cybersecurity success through interviews representing various technical and non-technical roles across a variety of organizations, then provide a preliminary framework for understanding dimensions of cybersecurity success (financial, information integrity, operational, and reputational) as well as their associated knowledge domains and alignments

The Past, Present, and Future of “IS Success”

Since the introduction of information systems more than 60 years ago, organizations want to ensure that their systems are effective or “successful”. Much has changed in the evaluation of information systems success during this period. The role of information systems in organizations has changed dramatically, as have the key stakeholders and the expected benefits of the investments in IS. During this period, IS research has evolved to keep pace with the changing expectations regarding the success of information systems, yet practice tends to lag behind. In this commentary, we discuss five eras of information systems evolution and explain how the perceptions and measures of successful information systems have changed across these eras. By looking at the past and present, we are able to comment on how our understanding of success has evolved over time in research and practice. We discuss the inadequacy of IS success evaluation in practice. Finally, we offer four themes as calls for future action related to the research of information systems success

The Main and Interaction Effects of Process Rigor, Process Standardization, and Process Agility on System Performance in Distributed IS Development: An Ambidexterity Perspective

Information systems (IS) development is becoming increasingly more geographically dispersed. Although process rigor, process standardization, and process agility are generally believed to have a positive impact on software development, it has not been well understood how these process capabilities affect distributed IS development. More important, no prior research has investigated their interaction effects. Drawing upon prior literature on organizational ambidexterity, we hypothesize: positive main effects of process rigor, process standardization, and process agility; a positive interaction effect of process rigor and process agility; and a positive interaction effect of process standardization and process agility on system performance in distributed development. Our data analysis results support a positive main effect of the three process capabilities. We find a positive interaction effect of process rigor and process agility suggesting positive process ambidexterity of rigor and agility. Surprisingly, we find a negative interaction effect of process agility and process standardization suggesting negative process ambidexterity of agility and standardizatio

Ambidexterity and Global IS Project Success: A theoretical Model

Abstract Increasingly more IS projects are globally dispersed. As a result, the success of IS projects can be affected by various global boundaries such as geographical distance, time separation, organizational boundaries and cultural differences. At the same time, system requirements dynamism significantly undermines global IS project performance because it is difficult for global teams to effectively sense and respond to changing system requirements. Therefore, to deliver quality systems on time and within budget in today's dynamic, global environments, process, people, and technology employed by IS projects need to simultaneously exhibit ambidexterity-i.e., both rigor and agility. Drawing upon prior literature and interview data from field studies, this research develops a theoretical model that explains and predicts global IS project success based on ambidextrous project capabilities. Specifically, the model identifies IS project rigor and IS project agility as two key IS project capabilities that moderate the negative effects of global boundary complexity and system requirements dynamism on global IS project success

An Empirical Comparison of Consumer Innovation Adoption Models: Implications for Subsistence Marketplaces

So called “pro-poor” innovations may improve consumer wellbeing in subsistence marketplaces. However, there is little research that integrates the area with the vast literature on innovation adoption. Using a questionnaire where respondents were asked to provide their evaluations about a mobile banking innovation, this research fills this gap by providing empirical evidence of the applicability of existing innovation adoption models in subsistence marketplaces. The study was conducted in Bangladesh among a geographically dispersed sample. The data collected allowed an empirical comparison of models in a subsistence context. The research reveals the most useful models in this context to be the Value Based Adoption Model and the Consumer Acceptance of Technology model. In light of these findings and further examination of the model comparison results the research also shows that consumers in subsistence marketplaces are not just motivated by functionality and economic needs. If organizations cannot enhance the hedonic attributes of a pro-poor innovation, and reduce the internal/external constraints related to adoption of that pro-poor innovation, then adoption intention by consumers will be lower