Connection, Trust, and Commitment: Dimensions of Co-creation?

The purpose of this research is to identify a key driver of relationship closeness for service organizations. Based upon the co-creation concept from Service-Dominant Logic, connection is proposed as a new construct rooted in emotional attachment that bolsters the effect of trust and commitment on future intention among customers of a service-intense organization. Causal models are verified with a large empirical sample drawn from an organization in the process of dealing with the increasing sense of depersonalization that has afflicted growing organizations in a variety of industries. The paper distinguishes an important dimension of customer relationships that can be affected by service managers in order to enhance customer loyalty and satisfaction

FAMILY BUSINESS AND PROFESSIONAL MANAGEMENT: CASE STUDIES IN BUSINESS OF THE STATE OF SÃO PAULO

The present study was to examine, from two case studies, management processes (strategic planning, management control systems and human resources) and cultural (succession and organizational culture) two family businesses in the state of São Paulo. Concepts were discussed, and specific features, as well as factors related to organizational management of family businesses (planning, control, people management, culture and succession) to support the studies described. Through interviews and observation of routine business, it was concluded that there is evidence that the management in Company "B" moving towards professionalization, due to be developing a formal strategic planning. This company already has clear goals for employees and creating an area of ​​people management. In contrast, Company "A", still needs to improve its organizational structure, as there is lack of planning, strategies and formal actions, so that decisions are focused on owners and taken in light of action-reaction

THE MODERATING ROLE OF MARKET STRUCTURE ON THE RELATIONSHIP BETWEEN FIRM OPERATIONAL PERFORMANCE AND DEGREE OF OPERATING LEVERAGE

This article investigates the moderation role of market structure on the relationship between operational performance and firms’ costs composition. The Herfindahl-Hirschman Index (HHI) were adopted as proxy for market structure; for operational performance, Return on Invested Capital (ROIC); and for firms’ cost choices, the Degree of Operating Leverage (DOL). The database covers non-financial firms at Brazilian market from 1996 to 2016, third quarter. The output points toward to market structure moderation of the relationship between ROIC and DOL with an increase of the effect when markets move to a monopolistic structure. Overall results suggest the existence of a relation between firms’ operational performance and cost behavior, indicated by a negative relationship between ROIC and DOL. Furthermore, we notice a moderating role of Size on market structure (HHI) moderation role on the relationship between ROIC and DOL, in the extent that market structure moves towards a higher concentration level configuration, the moderating effect of HHI becomes more latent

Understanding the Complex Structure of a Plant-Floral Visitor Network from Different Perspectives in Coastal Veracruz, Mexico

Our premise was to understand the basic structure of the flower-flower visitor community at La Mancha in Veracruz, Mexico. We used network analyses to study the structure of this community. In particular, to analyze, (1) if flower color and shape (“as a limited portion of the traditional floral syndromes definition”) were linked to the arrival of certain floral visitors, (2) if visits to flowers were generalist, specific and/or modular; and (3) which plant species, if any, in the core of the network could affect the stability of floral visitors. In order to analyze the organization of the plant-floral visitor community, we prepared network graphics using Pajek, nestedness (as NODF) with Aninhado, and modularity with the SA algorithm. The network obtained was nested suggesting that generalist species (with the most associations) were interacting with specialists (with fewer associations). Furthermore, floral visitors (Hymenoptera, Diptera, Lepidoptera and Trochiilidae) did not exhibit a particular preference for a specific flower color or shape, each pollinator group visited most flowers/colors/shapes considered. The same was similar for all 14 resulting modules. As in other studies, we suggest that pollination leans to generalization rather than to specialization. We suggest that maybe seasonality/food resource could be the factors to analyze as the next step in floral visits which may be the answer to modularity in this seasonal ecosystem

Topological structure of plant-bee networks in four Mexican environments

We analyzed the topological structure (e.g., links per species, connectance, core-periphery analyses, specialization, nestedness, modularity) of plant-bee interactions of four areas in Mexico. We used qualitative data (binary networks). Mexico exhibits a complex geography and community variation that can affect bee networks. Network architecture is variable within large spatial scales, thus our results should vary according to site characteristics (La Mancha and Totula in Veracruz, Carrillo Puerto in Quintana Roo, and the Tehuacan-Cuicatlan valley, in Puebla), type of vegetation, endemism, altitude, size of area sampled. Network topology varied among sites, and the presence of nested or modular patterns was analyzed for robustness to simulated species extinctions. The lowest species richness was recorded for the Quintana Roo site (15 plant, 25 bee species), and the highest for the Tehuacan-Cuicatlan valley site (88 plant, 231 bee species). There was a tendency to have more connected networks when species richness was low and networks with greater species richness had a higher number of interactions. The distribution of interactions differed between environments but not due to network size and all were significantly nested. The robustness to cumulative extinctions showed a different pattern at each site; the most robust network was at Carrillo Puerto, which also was the site with less species. Sites with more endemic species (e.g. Tehuacan) had more specialized interactions, and were more susceptible to extinction