A Method to Improve the Early Stages of the Robotic Process Automation Lifecycle

The robotic automation of processes is of much interest to organizations. A common use case is to automate the repetitive manual tasks (or processes) that are currently done by back-office staff through some information system (IS). The lifecycle of any Robotic Process Automation (RPA) project starts with the analysis of the process to automate. This is a very time-consuming phase, which in practical settings often relies on the study of process documentation. Such documentation is typically incomplete or inaccurate, e.g., some documented cases never occur, occurring cases are not documented, or documented cases differ from reality. To deploy robots in a production environment that are designed on such a shaky basis entails a high risk. This paper describes and evaluates a new proposal for the early stages of an RPA project: the analysis of a process and its subsequent design. The idea is to leverage the knowledge of back-office staff, which starts by monitoring them in a non-invasive manner. This is done through a screen-mousekey- logger, i.e., a sequence of images, mouse actions, and key actions are stored along with their timestamps. The log which is obtained in this way is transformed into a UI log through image-analysis techniques (e.g., fingerprinting or OCR) and then transformed into a process model by the use of process discovery algorithms. We evaluated this method for two real-life, industrial cases. The evaluation shows clear and substantial benefits in terms of accuracy and speed. This paper presents the method, along with a number of limitations that need to be addressed such that it can be applied in wider contexts.Ministerio de Economía y Competitividad TIN2016-76956-C3-2-

Enhancing workflow-nets with data for trace completion

The growing adoption of IT-systems for modeling and executing (business) processes or services has thrust the scientific investigation towards techniques and tools which support more complex forms of process analysis. Many of them, such as conformance checking, process alignment, mining and enhancement, rely on complete observation of past (tracked and logged) executions. In many real cases, however, the lack of human or IT-support on all the steps of process execution, as well as information hiding and abstraction of model and data, result in incomplete log information of both data and activities. This paper tackles the issue of automatically repairing traces with missing information by notably considering not only activities but also data manipulated by them. Our technique recasts such a problem in a reachability problem and provides an encoding in an action language which allows to virtually use any state-of-the-art planning to return solutions

Designing a Process Mining-Enabled Decision Support System for Business Process Standardization in ERP Implementation Projects

Process standardization allows to optimize ERP systems and is a nec-essary step prior to ERP implementation projects. Traditional approaches to standardizing business processes are based on manually created "de-jure" process models, which are distorted, error-prone, simplistic, and often deviating from process reality. Theoretically embedded in the organizational contingency theory as kernel theory, this paper employs a design science approach to design a process mining-enabled decision support system (DSS) which combines bottom-up process mining models with manually added top-down standardization infor-mation to recommend a suitable standard process specification from a repository. Extended process models of the as-is process are matched against a repository of best-practice standard process model using an attributebased process similarity matching algorithm. Thus, the DSS aims to reduce the overall costs of process standardization, to optimize the degree of fit between the organization and the implemented processes, and to minimize the degree of organizational change re-quired in standardization and ERP implementation projects. This paper imple-ments a working prototype instantiation in the open-source process analytics platform Apromore based on a real-life event log and standardization attributes for the Purchase-to-Pay and Order-to-Cash processes from three SAP R/3 ERP systems at the industry partner

The 4C spectrum of fundamental behavioral relations for concurrent systems

The design of concurrent software systems, in particular process-aware information systems, involves behavioral modeling at various stages. Recently, approaches to behavioral analysis of such systems have been based on declarative abstractions defined as sets of behavioral relations. However, these relations are typically defined in an ad-hoc manner. In this paper, we address the lack of a systematic exploration of the fundamental relations that can be used to capture the behavior of concurrent systems, i.e., co-occurrence, conflict, causality, and concurrency. Besides the definition of the spectrum of behavioral relations, which we refer to as the 4C spectrum, we also show that our relations give rise to implication lattices. We further provide operationalizations of the proposed relations, starting by proposing techniques for computing relations in unlabeled systems, which are then lifted to become applicable in the context of labeled systems, i.e., systems in which state transitions have semantic annotations. Finally, we report on experimental results on efficiency of the proposed computations

Service orchestration with priority constraints

Business process management is an operational management approach that focuses on improving business processes. Business processes, i.e., collections of important activities in an organization, are represented in the form of a workflow, an orchestrated and repeatable pattern of activities amenable to automated analysis and control. Priority is an important concept in modeling workflows. We need priority to model cancelable and compensable tasks within transactional business processes. We use the Reo coordination language to model and formally analyze workflows. In this paper, we propose a constraint-based approach to formalize priority in Reo. We introduce special channels to propagate and block priority flows, define their semantics as constraints, and model priority propagation as a constraint satisfaction problem

Using the guard-stage-milestone notation for monitoring BPMN-based processes

Business processes are usually designed by means of imperative languages to model the acceptable execution of the activities performed within a system or an organization. At the same time, declarative languages are better suited to check the conformance of the states and transitions of the modeled process with respect to its actual execution. To avoid defining models twice from scratch to cope with both the process enactment and its monitoring, this paper proposes an approach for translating BPMN process models to E-GSM ones: an extension of the Guard-Stage-Milestone artifact-centric notation. The paper also shows how a monitoring engine based on E-GSM specifications can detect anomalies during the execution of the process and classify them according to different levels of severity, that is, with respect to the impact on the outcome of the process

Die Politische Ökonomie Beruflicher Weiterbildung: Der Einfluss von Tarifverträgen auf Arbeitgeberinvestitionen und Teilnahmequoten

Warum sind aber Arbeitgeber in einigen Ländern bereit, sich an Weiterbildungsmaßnahmen ihrer Mitarbeiter zu beteiligen, während dies in anderen Ländern nicht der Fall ist? In diesem Artikel wird die tarifvertragliche Abdeckung als zentraler Mechanismus hierfür herausgearbeitet: Einerseits intendiert, durch vertraglich geregelte Weiterbildungsmaßnahmen, und anderseits unintendiert, durch die Angleichung von Löhnen zwischen Firmen. Mithilfe von Mehrebenenregressionsanalysen auf Basis von Daten des European Social Survey kann gezeigt werden, dass Tarifverträge einen postiven Effekt auf die Finanzierungsbeteiligung von Arbeitgebern haben, sowie auf individuelle Teilnahmen. Diese Ergebnisse legen nahe, dass institutionelle Faktoren gewichtige Einflussgrößen in Erklärungen von Firmeninvestitionen und Weiterbildungsbeteiligung sind. In einer abschließenden Diskussion werden diese Funde im Kontext der internationalen Debatte um die Dezentralisierung korporatistischer Arrangements besprochen.Why are employers in some countries willing to pay for further training of their employees, but not in other countries. In this article, it is argued that the central mechanism for this is collective bargaining coverage. On the one hand, intentionally through contractual regulations regarding further training. On the other hand, unintentionally through equalization of wages between companies. Using multilevel-regression based on data from the European Social Survey, results indicate a positive effect of collective bargaining coverage on employer’s willingness to pay for further training, as well as on participation in further training. These results suggest institutions are significant factors in explanations of firm investments into skills and further training. In a concluding discussion, findings are reviewed in the context of the international debate about decentralization of corporatist arrangements

Contribution of CXCL12 secretion to invasion of breast cancer cells

The new millennium is characterized by speed and distribution in every aspect of most business and organization undertaking. Organizations are challenged to bring ideas and concepts to products and services in an ever-increasing pace. Companies distributed by space, time and capabilities come together to deliver products and solutions for which there is any need in the global marketplace

Approximate computation of alignments of business processes through relaxation labelling

A fundamental problem in conformance checking is aligning event data with process models. Unfortunately, existing techniques for this task are either complex, or can only be applicable to restricted classes of models. This in practice means that for large inputs, current techniques often fail to produce a result. In this paper we propose a method to approximate alignments for unconstrained process models, which relies on the use of relaxation labelling techniques on top of a partial order representation of the process model. The implementation on the proposed technique achieves a speed-up of several orders of magnitude with respect to the approaches in the literature (either optimal or approximate), often with a reasonable trade-off on the cost of the obtained alignment.Peer ReviewedPostprint (author's final draft