Vantagens, limitações e soluções na utilização de sistemas ERP (Enterprise Resource Planning): um estudo de caso na indústria hoteleira

Tese de dout., Ciências Económicas e Empresariais, Faculdade de Economia, Univ. do Algarve, 2012Os Sistemas ERP - Enterprise Resource Planning surgem como sistemas de informação que permitem gerir os recursos de uma organização de forma integrada, automatizando as atividades dos seus departamentos, de modo a tornar a informação disponível em tempo útil aos seus utilizadores. No entanto, verificou-se que, pese embora todos os benefícios alcançados com a implementação deste tipo de sistemas, estes não cobrem todos os processos de todas as indústrias. Muitas organizações constatam que, ao implementar o seu Sistema ERP, alguns dos processos que gerem não são cobertos, tendo necessidade de adquirir aplicações específicas para a sua indústria e área de negócio. Assim, tendo-se colocado a oportunidade de analisar a cobertura, as vantagens e as limitações dos Sistemas ERP na indústria hoteleira, optou-se pelo estudo de caso de um grupo hoteleiro de dimensão importante para perceber de que forma esta indústria usa soluções ERP e poder abordar o problema da desintegração da informação das diversas aplicações empresariais implementadas. Para a prossecução dos objetivos desta investigação foi feita uma análise da cobertura, das vantagens e das limitações decorrentes do uso de Sistemas ERP na indústria hoteleira, foi elaborado um enquadramento de referência adequado à análise do papel dos Sistemas ERP atuais nas atividades das organizações do sector hoteleiro, bem como a sua cobertura por aqueles e, por último, foi proposto um instrumento prescritivo de boas práticas de implementação e integração de sistemas e aplicações para as unidades hoteleiras do grupo analisado

Determinants of tourism destination competitiveness in the countries most visited by international tourists: Proposal of a synthetic index

Tourism destination competitiveness is a multidimensional concept that is widely studied in the academic literature, but multiple factors make its measurement a difficult task. In this article, we design a synthetic index to rank the 80 countries that attract the majority of international tourists by level of tourism competitiveness. In order to do this, we use all of the simple variables included in the 2017 Travel & Tourism Competitiveness Index, proposing a new methodology for the construction of this synthetic index, which it solves the problems of aggregation of variables expressed in different measures, arbitrary weighting and duplicity of information; issues that remain unresolved by the TTCI. Likewise, we analyse the most influential dimensions in tourism competitiveness. Air transport infrastructures, cultural resources and ICT readiness are the key dimensions that explain the main disparities.Funding Agency Spanish Ministry of Economy, Industry and Competitiveness State Research Agency (SRA) European Union (EU) ECO2017-86822-Rinfo:eu-repo/semantics/publishedVersio

Smart travel planning to the Algarve by older tourists before the Covid-19 pandemic crisis

Information and communication technologies, or ICT, have revolutionized societies' daily lives and the economy's development on a global scale. Senior tourism is considered a sector in solid expansion, and, as such, it matters to understand the importance that these tourists attribute to these technologies. The association between tourism and digitalization gave rise to the concept of "smart tourism". So, it is essential to have the necessary skills to be active in a world mediated by the internet. It is not just tourist destinations that have evolved in the present digital age; tourists, themselves, have also changed. However, this digitalization has not equitably reached the entire senior population. The main goal of this article is to analyze the internet use by older tourists to plan their trip to the Algarve before the COVID-19 pandemic crisis. It has the specific objective of identifying and exploring what type of service they sought the information. The results indicate that there are statistically significant differences between different groups of respondents regarding the use of the internet to plan a trip to the Algarve.info:eu-repo/semantics/publishedVersio

Can they manage in a sustainable way? The role of international destination awards in beach management

This study aims to reveal the perceptions of local beach destination managers about the level of sustainability in their management practices. This research puts into practice a comparative study assessing two beach destinations: Mugla, located in Turkey, which won the World Travel Award, and Algarve, located in Portugal, which is a member state of the European Union (EU) that has also repeatedly won the same award. In this context, in-depth interviews were held with tourism offices in selected destinations and qualitative data were obtained through semistructured interviews that were carried out between February and April 2020. As a study outcome, two hypotheses were elected and analysed: "the two regions' sustainable managerial practices differ " and "no difference exists between the regions. " Both regions won the same award, but the EU Algarve destination is still winning the award, whereas the non-EU Mugla destination is not. The findings can be shared with beach destination managers to create or increase their sustainability awareness. No studies were found that compared the sustainable management of award-winning EU and non-EU beach destinations. Because of this gap in the literature, this study will add value to the literature about this topic.info:eu-repo/semantics/publishedVersio

Geogebra y TIC en matemáticas de enseñanza secundaria

El presente estudio de investigación recoge los resultados de un estudio de casos múltiple llevado a cabo en un centro público de enseñanza secundaria de la Región de Murcia en el aula de Matemáticas. Se han analizado en los alumnos objeto del estudio algunas de las ventajas de la utilización e incorporación de las TIC en la educación, concretamente en las Matemáticas y en el bloque de Geometría Métrica. [ENG] This research study presents the results of a multiple case study carried out in a public secondary school in the Region of Murcia in the classroom of Mathematics. Some of the advantages of the use and incorporation of ICT in education, particularly in Mathematics and in the block of Metric Geometry, were analyzed in the students under study.info:eu-repo/semantics/publishedVersio

Analysis of the role of innovation and efficiency in coastal destinations affected by tourism seasonality

This research analyses the relationship between efficiency, innovation and seasonality of the Spanish coasts for a five-year period (2015-2019). First of all, the nexus between the level of efficiency and changes in pro-ductivity, driven by improvements in innovation and/or efficiency, is determined using Data Envelopment Analysis and the Malmquist Index. Second, this paper proposes a synthetic index to measure seasonality and assess its connection with efficiency and innovation, using a cross efficiency approach to do so. Results show how the intensity of seasonality influences efficiency. In addition, it is observed that innovation can offset possible decreases in efficiency; as such, policies that promote both aspects are needed in the more seasonal destinations.(c) 2022 The Authors. Published by Elsevier Espana, S.L.U. on behalf of Journal of Innovation & Knowledge. This is an open access article under the CC BY license http://creativecommons.org/licenses/by/4.0/)info:eu-repo/semantics/publishedVersio

Smart Travel Planning to the Algarve by Older Tourists before the Covid-19 Pandemic Crisis

Information and communication technologies, or ICT, have revolutionized societies’ daily lives and the economy’s development on a global scale. Senior tourism is considered a sector in solid expansion, and, as such, it matters to understand the importance that these tourists attribute to these technologies. The association between tourism and digitalization gave rise to the concept of “smart tourism”. So, it is essential to have the necessary skills to be active in a world mediated by the internet. It is not just tourist destinations that have evolved in the present digital age; tourists, themselves, have also changed. However, this digitalization has not equitably reached the entire senior population. The main goal of this article is to analyze the internet use by older tourists to plan their trip to the Algarve before the COVID-19 pandemic crisis. It has the specific objective of identifying and exploring what type of service they sought the information. The results indicate that there are statistically significant differences between different groups of respondents regarding the use of the internet to plan a trip to the Algarve

Entrepreneurship, communication and ICT in secondary education

Education is essential to developing young people’s skills and culture. It is vital that entrepreneurship education is addressed from the secondary education. Entrepreneurship education is essential not only to shape the mindsets of young people but also to provide the skills that are important to developing an entrepreneurial culture. The entrepreneurship key competence refers to an individual’s ability to turn ideas into action. It includes creativity, innovation, and the ability to plan projects in order to achieve objectives. Besides, communication and ICT are relevant in innovation processes in organizations, especially in schools where people interact daily and it is intended to ensure a good future for the organization. In schools, the existence of good communication and the use of ICT is a relevant factor for the integration of teaching innovative projects related to entrepreneurship. A good communication ensures the dissemination of educational innovation processes adopted by the teachers. It´s relevant to improve teaching practice. Communication and the ICT play a key role in the processes of educational innovation. The incorporation of innovative materials, ICT, courses and communication activities, and the use of the media to extract information, are very important. Communication is essential in the secondary education. If the communication flows were eliminated in the school, we would not have school. Communication is introduced into all activities of the school, representing an important tool with which individuals understand their role in the school and integrates organizational departments. The secondary schools are organized through a model based on the participation and collaboration of its component, coordinating the actions of different people in order to achieve the proposed educational objectives. Therefore, the optimal operation of a secondary school is closely related to communication processes taking place in this organization. This paper studies the entrepreneurship, communication processes and the ICT in secondary education. Media and communication channels used in secondary schools to spread the teaching innovation projects related to the entrepreneurship are studied. Supports or conventional tools and new technologies for communication in educational organizations are also analysed when it is studied and worked the entrepreneurship in the classroom.info:eu-repo/semantics/publishedVersio

Os ERP's (Enterprise Resource Planning) como soluções integradas para a indústria da hotelaria e turismo

O objetivo desta comunicação consiste em fazer uma abordagem genérica nos sistemas de informação e à tecnologia de suporte no âmbito da gestão das organizações ligadas à Cadeia de Valor do Turismo e Hotelaria. Pretende-se ainda refletir sobre as conclusões de um estudo efetuado pelos autores à utilização de Sistemas do tipo ERP (Enterprise Resource Planning) nas unidades hoteleiras

Enterprise architecture model: an approach proposition. A case study of information systems in the hospitality industry

This paper discusses the role of enterprise architecture representation, in the context of ERP (Enterprise Resource Planning) information systems, as an instrument for an organization to reflect on itself and develop its business strategies and respective alignment with Information Systems. The paper proposes a representation model of enterprise architecture, as a tool for recommending good practices, and it emerges from a case study undertaken in the context of and investigation on advantages and limitations of ERP systems in the hospitality industry. The proposed approach is also inspired on other academic or market propositions suitable for the objectives of the investigation. It consists on a set of items representing the steps that must be taken by top managers and IS managers