ERP Success Factors: The Impact of Knowledge, Organizational Context and Institutional Forces

Organizational learning could be considered both a general and specific theory of interest to the research of ERP implementations. This article explores how organizational learning can be used to study ERP change. We study two ERP projects in two European MNC’s, including ten embedded cases and 196 interviews. Findings support that managing organizational and institutional forces as well as structuring the division of labour beyond mere implementation and education is very much required yet often overseen in theory. Such change efforts may include consultants’ tool-box type solutions but it also requires character, decisiveness, organisational changes, incentives, corporate involvement, endurance over long time-periods and an ability to execute potentially stressful decisions such as making staff redundant. We argue that fundamental matters, such as the will, the structure and the ability to change, are important to focus on in order to successfully implement ERP systems

Managing Technological Change in a Call Centre Context - A Question of Learning?

A change of information system, in a call centre - which has developed its self-image around working with technology - puts pressure on both employees and management to learn new ways of working. And while some argue that call centres conduct work that is knowledge-intensive, others argue that call centre staff is becoming more controlled, more dependent upon technology and routines, and so less autonomous. With reference to a longitudinal case study of a Swedish customer service centre this article explores organizational consequences of technological change. In so doing we look deeper into the challenges of learning that emerges as companies try simultaneously to achieve a high degree of internalization and externalization

Design-task Linkages in Digital Innovation: Software Platforms at Globalcarcorp

The adoption of software platforms in product design can be challenging for manufacturing firms. In particular, embedded linkages between the organization design (task) and product design (design) may counteract attempts to induce more agile and flexible innovation processes. Yet, little research has investigated the influence of software platforms on design-task linkages in digital innovation. This paper addresses this research problem by examining the use of software platforms for instrument cluster design at a global automaker. Drawing on innovation theory, we identify and explicate two types of tensions emerging when digitizing physical products. Related to temporality and design hierarchy, these tensions form the basis for a set of implications for the literatures on platforms and digital innovation

The Political Turn of Twitch – Understanding Live Chat as an Emergent Political Space

Research and media have all emphasized the importance of digital platforms such as Twitter and Facebook in contemporary political activism. Yet, little is known of the politicization of other digital platforms, such as Reddit, Twitch, and Discord, and how such politicization is manifested. By politicization, we refer to the emergence of political messages in a “decidedly a-political” space. In this paper, we explore a case of politicization on Twitch, a live streaming platform associated with the gaming community. We focus on the live chat, a central feature of Twitch. Our analysis illustrates rapidly emergent actor roles and their respective use of different features in posting (and objecting to) political messaging. We develop a model that illustrates the dynamic between actors and conclude with implications for research and practice

“The Voices of the Subjugated” - A Feminist Critique of Information Systems Research

In this research-in-progress paper, we argue that feminist epistemologies can greatly benefit Information Systems research as it tries to grapple with societal issues of marginalization, emancipation, and distribution of power associated with digital technologies. Indeed, Information Systems scholars’ growing focus on “doing good” requires us to think carefully not only about who the subject and objects of study are, but also on our own privileges as researchers. By drawing on Spivak and Deleuze and Guattari, we propose that feminist perspectives can play a key role in researching marginalized voices. We engage in asking questions and emphasize the need for IS research to (1) locate experiences of alternative subjectification done in environments where people are subjugated or obliged to conform to an imposed identity; and (2) enter a dialog with major theories to showcase the contradictions within dominant discourse

GOTRIS - Göta Älv River Information Services Final report - Swedish

GOTRI

Researching Digital Entrepreneurship: Current Issues and Suggestions for Future Directions

This report documents the outcomes of a professional development workshop (PDW) held at the 40th International Conference on Information Systems in Munich, Germany. The workshop focused on identifying how information systems (IS) researchers can contribute to enriching our knowledge about digital entrepreneurship—that is, the point at which digital technologies and entrepreneurship intersect. The PDW assembled numerous IS researchers working on different aspects of digital entrepreneurship. Jointly, we delineated digital entrepreneurship from related phenomena and conceptualized the different roles that digital technologies can have in entrepreneurial endeavors. We also identified relevant strategies, opportunities, and challenges in conducting digital entrepreneurship research. This report summarizes the shared views that emerged from the interactions at the PDW and our collaborative effort to write this report. The report provides IS researchers interested in digital entrepreneurship with food for thought and a foundation for future research

Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes

Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. It is this tension, within and between the managerial search for increased control and the established normative values of the employees, that constitutes the central focus of this thesis. The thesis aims at exploring organizational consequences of technological change, and Customer Relationship Management (CRM) systems in particular. Special emphasis is put on the dual relationship between the IS implementation process and the emotions, acts and behavior of those touched by it. While the empirical account of this thesis reflects the complexity of change, the final framework suggests that while a crucial part of the explanations in learning from such change rests on cognitive and normative factors, their association with work performance is not linear. It proposes that aspects such as (dis)identification, deskilling and cynicism represent an important but neglected side of CRM system implementation outcomes

Knowledge transfer and storage in mobile IT use for facilities maintenance

Mobility and knowledge management theories have received rather little attention as related fields of research. Today, new mobile devices render new possibilities to interact and share knowledge. Taking a knowledge transfer and storage perspective, this thesis presents a minor ethnographic field study of mobile IT uses for facilities maintenance. This thesis discusses implications for mobile maintenance work. These implications are based on an extensive literature research combined with observations and interviews. When reviewing existing research concerning mobile IT support and knowledge management, in relation to my empirical study, I found that the mobile device must be embedded in the ongoing activities of the technicians. I also found that the mobile system supports knowledge transfer and storage in the sense that users could collect information from the system and put the information into practice