Innovation management in business: how digital management is used to increase the firm reputation customer response

Mestrado em IPB-ESTG e ASSOCIAÇÃO DE POLITÉCNICOS DO NORTE (APNOR): Instituto Politécnico do Cávado e do Ave, Instituto Politécnico de Viana do Castelo e P. PortoThe current study has been designed to study the concept of innovation management. As digitalization is the biggest creation of innovation, its role in improving or affecting the firm’s reputation and customer response is analysed. The study's objectives were to analyse how digitalization affects firm reputation and how it has been used to improve customer response service. The study was focused on analysing the data from inside the organization. Mixed method research methodology was utilized to collect both quantitative and qualitative data. Both questionnaire and qualitative open-ended interview were utilized for the collection of data. The research sample consist 50 employees and 10 managers from five manufacturing companies. The questionnaire was filled by employees and interview was conducted with managers. For quantitative analysis frequency distribution and percentage analysis, Pearson coefficient correlation analysis and linear regression were applied. Strong positive correlation was found between digitalization and variables of customer care with values obtained as Service Frequency (r=.866), Reliability (r=.841) and Convenience (r=.890). Similarly, strong positive correlation was also found between the digitalization and variables of firm reputation. The values obtained were Product Innovation (r=.795), Corporate Culture (r=.881), Firm Performance (r=.907) and Product Value (r=.881). Linear Regression was applied to test the hypotheses and to check the impact of independent variables on the dependent variable. For firm reputation, the regression analysis indicated that digitalization positively impacts firm performance, product value and corporate culture. For customer response variables regression analysis indicates that digitalization has positive impact on convenience and service frequency offered by customer care. On the other hand, regression analysis indicated that digitalization has no impact on the reliability of customer care services. Thematic analysis was applied to the qualitative data gathered from the managers of the selected companies. The results indicated that all the managers believed in the potential of digitalization in improving firm reputation and customer care service. However, managers mentioned limitations like meeting shareholder expectations, budget constraints, and the investment required for training and development. Digitalization was not found to be utilized for product innovation. The study recommended that provided the scope and benefits of digitalization in all aspects of businesses, organizations must carefully design their digital strategies and allocate more budget to digital activitiesO presente estudo foi desenhado para analisar o conceito de gestão da inovação. Como a digitalização é a maior criação de inovação, analisou-se o seu papel em como melhorar ou afetar a reputação da empresa e a resposta do cliente. Os objetivos do estudo assentaram em analisar como a digitalização afeta a reputação da empresa e como esta tem sido usada para melhorar o atendimento ao cliente. O estudo centrou-se em analisar os dados dentro da organização. Recorreu-se a uma metodologia de método misto para recolher dados quantitativos e qualitativos. Tanto o questionário quanto a entrevista qualitativa aberta foram utilizados para a recolha de dados. A amostra final compreendeu 50 funcionários e 10 gestores de cinco empresas. O questionário foi preenchido pelos trabalhadores e foram realizadas entrevistas com os gestores. Na análise quantitativa, utilizou-se a técnica descritiva exploratória, a análise de correlação e a regressão linear. Foi encontrada uma forte correlação positiva e direta entre a digitalização e as variáveis de atendimento com valores obtidos como Frequência de Atendimento (r=.866), Confiabilidade (r=.841) e Conveniência (r=.890). Da mesma forma, também foi encontrada uma forte correlação positiva entre a digitalização e as variáveis de reputação da empresa. Os valores obtidos foram Inovação do Produto (r=.795), Cultura Corporativa (r=.881), Desempenho da Empresa (r=.907) e Valor do Produto (r=.881). A regressão linear foi aplicada para testar as hipóteses formuladas e verificar o impacto das variáveis independentes na variável dependente. A análise de regressão indicou que a digitalização tem um impacto positivo no desempenho da empresa, valor do produto e cultura corporativa. Por outro lado, para inovação de produto o valor de prova obtido foi superior a 0.05 (nível de significância), concluindo-se que a digitalização não tem impacto na inovação de produto. Para as variáveis de resposta ao cliente, a análise de regressão indica que a digitalização tem impacto positivo na conveniência e na frequência do serviço oferecido pelo atendimento ao cliente. Por outro lado, a análise de regressão indicou que a digitalização não tem impacto na confiabilidade dos serviços de atendimento ao cliente. A análise de conteúdo foi aplicada aos dados qualitativos recolhidos junto aos gestores das empresas selecionadas. Os resultados indicaram que todos os gestores acreditam no potencial da digitalização para melhorar a reputação da empresa e o atendimento ao cliente. Porém, limitações como atender às expectativas dos acionistas, restrições orçamentais e esforços e investimentos necessários para treinamento e desenvolvimento foram mencionados pelos gestores. A digitalização não foi utilizada para inovação de produtos. O estudo recomendou que, considerando o escopo e os benefícios da digitalização em todos os aspectos dos negócios, as organizações devem projetar cuidadosamente as suas estratégias digitais e alocar mais orçamento para atividades digitais

Islamic Banking: Ijarah and Conventional Leasing

The purpose of this study is to eliminate interest base system in financial institutions. As we know interest is prohibited in Islam so we are going to define permissible way of transactions under Islamic banking. Basic need of this project is to identify how we can run our business without involving interest in our transactions. I have intensive knowledge in Islamic Banking its transactions, what Shariah says about transactions and like that as well as we have command on conventional banking so we can easily understand what Shariah says about the transactions and what is right and what is wrong. The paper reveals their existing relationship between the Islamic banking and factors affecting in Ijarah and conventional lease. Keywords: Ijarah and conventional leas

Faktor-Faktor Pendorong Guru-Guru Teknikal Bukan Siswazah Menyambung Pengajian Memiliki Ijazah

Terdapat pelbagai faktor yang mendorong guru-guru bukan siswazah teknikal untuk melanjutkan pelajaran dan memiliki ijazah. Tujuan kajian ini adalah untuk mengetahui faktor yang mendorong, persediaan serta persiapan guru untuk melanjutkan pelajaran dan matlamat sebenar guru-guru bukan siswazah teknikal ingin memiliki ijazah. Responden terdiri daripada 134 orang pelajar dari kursus Kemahiran Hidup, Kejuruteraan Awam dan Elektrik dalam Program Khas Pengsiswazahan Guru yang sedang menuntut di Universiti Teknologi Malaysia. Guru-guru yang mengikuti program pengsiswazahan ini terdiri daripada mereka yang sedang berkhidmat dengan Kementerian Pendidikan Malaysia. Data dikumpulkan dengan menggunakan soal selidik sebagai instrumen kajian dan diedarkan kepada responden. Penganalisaan data dibuat dengan menggunakan SPSS (Statistical Package for Social Science Windows 15) dan dinyatakan dalam bentuk peratusan. Kajian mendapati secara keseluruhannya faktor pendorong dan matlamat guru memiliki ijazah dipengaruhi oleh faktor dalaman seperti sikap, minat dan motivasi. Insan yang bergelar guru mestilah sentiasa bersedia untuk menerima serta menambah ilmu pengetahuan, teknik, kemahiran dan idea yang sering berkembang begitu cepat sejajar dengan perkembangan mengikut perubahan semasa supaya tidak ketinggalan di dalam ilmu pendidikan untuk disampaikan kepada pelajar

Peaceful co-existence among the religious minorities of Bangladesh: an analytical study

Bangladesh is historically a country of many religious minorities including Hindu, Buddhist, Sheik, Animist, and Atheist. After the liberation war, it contributed immensely to sustain religious, social as well as political harmony among the people of multi religious beliefs. Despite the profound struggles from the government to sustain the harmonious living, some unavoidable incidents have taken place, such as, the assassination of number of atheists by radical Islamic group, attacking on Hindu minorities and destroying their temple, setting fire to Buddhist temples and dozens of homes, and killing of nine Christians in the church. The incidents have raised the question about the fate of religious minorities and peaceful co-existence among all religious sects in Bangladesh. This paper, therefore, attempts at examining the basic problems among all religious groups in Bangladesh that prevent the harmonious living and peaceful co-existence. At the same time, it identifies the forces that play a vital role to spread a religious fanaticism. In addition, the paper evaluates the current situation of Bangladesh in terms of social, political and religious rights of minority groups. In addressing the issue, the paper also provides some recommendations for better religious peaceful co-existence among the people of multi religious beliefs

Amalan pengurusan ruang kerja bengkel kemahiran hidup sekolah menengah dalam kalangan ketua panitia KHB di negeri Melaka

Bengkel merupakan tempat untuk melaksanakan gerak kerja amali bagi mata pelajaran Kemahiran Hidup Bersepadu. Pengurusan bengkel ini diletakkan di bawah tanggungjawab Ketua Panitia sambil dibantu oleh guru - guru KHB yang lain. Ia mestilah diurus dengan sempurna supaya berada dalam keadaan kondusif untuk Pe ngajaran dan Pembelajaran serta yang paling penting adalah memenuhi aspek keselamatan yang ditetapkan. Kajian bertajuk Amalan Pengurusan Ruang Kerja Bengkel Dalam Kalangan Ketua Panitia KHB Di Negeri Melaka ini dijalankan bertujuan untuk menentukan apakah aspek pengurusan ruang kerja bengkel yang diamalkan oleh Ketua Panitia KHB. Kajian ini melibatkan kesemua sampel sebagai responden kajian iaitu seramai 83 orang Ketua Panitia Sekolah Menengah di Negeri Melaka. Kajian ini menggunakan set soal selidik yang d ibina berpandukan kajian - kajian lepas serta melalui beberapa sumber daripada bahan bacaan lain yang berka itan dengan pengurusan bengkel. Hasil kajian menunjukkan konstruk inventori dan stok mencatatkan nilai min tertinggi iaitu 4.09. Diikuti dengan konstru k alatan tangan dan mesin 3.91, konstruk keselamatan 3.86 dan konstrukkebersihan dan keceriaan yang mencatatkan nilai min 3.68. Ini memberi gambaran bahawa kesemua konstrukkajian ini sememangnya menjadi amalan pengurusan ruang kerja bengkel dalam kalangan Ketua Panitia KHB Sekolah Menengah di Negeri Melaka

THE LOCAL CREATIVE ADS ON SRITANJUNG FM TO INCREASE FINANCIAL REVENUE DURING COVID-19 PANDEMIC

The COVID-19 pandemic condition requires private radio managers’ creativity, one of which is the Sritanjung FM in the Banyuwangi Regency. Uniquely, as a cultural radio, Sritanjung FM advertising revenue increased precisely during the COVID-19 pandemic. This research uses a virtual ethnographic method that collects data offline and online. Researchers conducted direct observations of Sritanjung FM in Rogojampi District, Banyuwangi Regency, and conducted a virtual search through audio streaming, Facebook, and WhatsApp. In this study, informants amounted to four people, two from radio staff, one cultural expert, and one loyal listener. The results showed that the number of local advertisers and the frequency of local advertisements had increased three times. The internal causes include the creativity of Sritanjung FM in creating cultural programs and religious programs, creativity in the designing messages for ads spots, and uniqueness of using local language that match the COVID-19 theme. Local culture advertising creativity can be felt as the main taste of content that has relevance to postmodernism studies. External causes include the need for a business breakthrough to maintain income, the socio-cultural context of Osing ethnicity for the Banyuwangi people. Combined interest between local advertisers, strong Osing culture identity, and advertisers' creativity make Sritanjung FM experience a surge in revenue from local advertisers during the COVID-19 pandemic

Volatility Modelling and Dynamic Linkages between Pakistani and Leading Foreign Stock Markets: A Multivariate GARCH Analysis

It is essential for financial institutions and academicians to understand volatility spillover and financial market returns. However, previous studies examined the effects of direct spillover only and ignored those of the newly emerging stock markets. Therefore, this study attempts to estimate the time-varying volatility of Pakistani and leading foreign stock markets. It also tries to explore the direct and indirect volatility spillover effect between Pakistani and eight leading foreign stock markets. Daily data were used from nine international equity markets (KSE 100, NIKKEI 225, HIS, S&P 500, NASDAQ 100, DOW JONES, GADXI, FTSE 350 and DFMGI) for the period between 2005 and 2016. The univariate GARCH and GJR models were employed for analysing volatility, and the multivariate GARCH Diagonal BEKK model was used to explore direct and indirect volatility spillover effects. In order to analyse the volatility spillover effect during and after the global financial crisis period, the data were categorised into two periods: between 2005 and 2009 and between 2010 and 2016. The Chow break-point test was also employed to identify structural breaks in return series due to global financial crises. Direct and indirect spillover effects were found between KSE100, S&P 500, NASDAQ 100, DOW JONES and DFMGI. Keywords: Volatility, Spillover, Equity Market, Financial Crisis and GARC

Women’s Attitudes towards Wife Beating and its Connection with Intimate Partner Violence (IPV): An Empirical Analysis of a National Demographic and Health Survey Conducted in Pakistan

Wife beating, a form of intimate partner violence that is used as a tool to correct wives’ behavior, is not acceptable in most parts of the world. Intimate Partner Violence (IPV) is a global health problem and is far more than a dilemma; it is a systemic form of abuse that is the third major cause of death around the world. Despite it being unacceptable in most parts of the world, in its different forms, wife beating is still a commonly practiced pattern of behavior that pervades all societies, patriarchal ones in particular. This is a problem in the patriarchal Pakistani society. The present study aims to investigate the acceptance and justification of violence (wife beating) among women. The present research uses secondary data from the Pakistan Demographic and Health Survey (PDHS) conducted by the National Institute of Population Studies (NIPS) in 2012-13. The results show that attitudes towards wife beating, either justified or unjustified, vary with differing socio-demographic factors, such as age, region, area of residence, education, and wealth index. Education and wealth index variables show a highly significant relationship in determining justification of wife beating. More than half of the respondents did not justify wife beating in any given circumstance. The study divulges a significant relationship between socio-demographic factors and the justification of wife beating in different circumstances. These justifiable circumstances include: beating if a wife goes to the market or any other place without her husband’s permission; if she ignores her children; if she confronts or tries to reason with him; if she declines to have sex; and if she burns food. Attitudes regarding whether certain circumstances are justifiable or not varies with socio-demographic factors such as age, region, area of residence, education, and wealth index. More than half of the respondents do not justify wife beating under any given circumstances. The most widely accepted reason for wife beating in Pakistan is arguing with one’s husband, while the most unacceptable reason for wife beating is burning food