La calidad en las agencias de viajes ante el reto de la Innovación Tecnológica

Las Agencias de Viajes en España están asistiendo a una reestructuración del sector y a un cambio en sus actividades tradicionales. Para afrontar estos cambios deben desarrollar e implantar nuevas estrategias basadas en la calidad del servicio prestado. Para lograrlo, se propone un modelo basado en cuatro líneas de actuación que son la mejora de la formación de los agentes, el conocimiento de las características de su demanda, la adecuación a dicha demanda a través de productos diferenciados para cada segmento o cliente y el aseguramiento de un servicio de calidad en el destino final. Para la implantación de este modelo, el uso de las nuevas tecnologías se hace imprescindible

La evolución de los sectores industriales en España 1982-1992: un análisis causal basado en la Teoría de M. Kalecki

Tesis doctoral inédita. Universidad Autónoma de Madrid, Facultad de Ciencias Económicas y Empresariales, Departamento de Economía Aplicada. Fecha de lectura: 18-2-9

Intangibles factors and quality assessment of the service received in travel agencies

La adaptación de las agencias de viajes a los patrones de la Nueva Economía nos conduce a una tendencia hacia la reestructuración del sector, centrada en la búsqueda de nuevas estrategias competitivas. La creciente importancia de los activos intangibles para la consecución de dichas estrategias ha motivado este estudio, que trata de identificar aquellos factores intangibles, presentes en la prestación de este servicio, y que están directamente relacionados con la percepción, por parte del cliente, de una diferenciación en el servicio recibido.Adaptation of travel agencies to the standards of the New Economy is leading to a trend towards restructuring the sector aimed at finding new competitive strategies. The growing importance of intangible assets in achieving such strategies has motivated this study, which has tried to identify those intangible factors, present in the provision of the service, that have a direct relationship with the client´s perception of a differentiation in the service received

Employee Innovation Using Ideation Contests. Seven-step process to align strategic challenges with the innovation process

This is an Accepted Manuscript version of the following article, accepted for publication in Research-Technology Management. Research-Technology Management 63.5 (2020): 20 – 28. It is deposited under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any wayResearchers and practitioners have shown great interest in crowdsourcing for problem solving. Although scholars have developed several conceptual frameworks that outline the fundamentals of crowdsourcing, few studies provide a detailed process to successfully implement it. Our results from a multiple case study comprising four major Spanish organizations that have implemented ideation contests—Madrid City Hall, Sabadell Bank, Endesa, and Repsol Group—show how internal ideation contests can foster a culture of innovation in which employees can feel accomplished and receive recognition by presenting new ideas and innovative possibilities. We present a seven-step process that describes the key analytical and decision-making components required to lead the design and rollout of internal ideation contests for which the goals are to align strategic challenges with the innovation proces

Shedding more light on the impacts of quality certified systems in small service enterprises: A multidimensional analysis

The purpose of this paper is to describe the small enterprises within the service sector that have adopted certified quality systems, focusing on the motives that have encouraged these enterprises to do so and the organizational impacts such adoptions have had. The results highlight the importance that these enterprises grant to certified quality systems as a strategic tool that can be used in a proactive way to contend with market changes and adverse economic situations, providing them commercial benefits in particular. These results can help managers of small service enterprises analyse the advantage or disadvantage of the position in the market that they can achieve when they decide to implement certified quality systems. This paper provides evidence of how the motives behind small service enterprises’ implementation of quality systems differ from those found by research papers, focused on other types of service and industrial enterprises

A study on the influence of technologies applied to organizational performance learning in the hotel sector

Hotel sector is one of the most influenced by the new information and communication technologies (ICTs) since it generates a vast amount of information which circulates through these new technologies. Additionally, the latter could be a potential source of organizational performance. This paper has an exploratory character and analyses how the new ICTs influence the hotels’ organizational performance. Thus, a descriptive statistical analysis and a study of statistical associations through Cramer’s V have been carried out using data from 106 Valencian Community hotel establishments. The results show, on the one hand, that Internet and Intranet are the most influential technologies on intra-organizational level and, on the other hand, show that the Central Reservation Systems -CRS- and web 2.0 are the most important on an inter-organizational level. Both technologies affect most of the analysed results at organizational level

Influencia de los procesos de aprendizaje socio psicológicos y de creación de conocimiento en el rendimiento organizacional: un estudio empírico en el sector hotelero valenciano

El aprendizaje organizacional puede ser fuente de un rendimiento organizacional para las empresas en general y para las empresas hoteleras en particular. Este trabajo, de carácter exploratorio, analiza en qué medida los procesos de aprendizaje sociopsicológicos y de creación de conocimiento influyen en el rendimiento organizacional. Para ello, se realiza un análisis de ecuaciones estructurales mediante el enfoque PLS empleando los datos de 106 establecimientos hoteleros de la Comunidad Valenciana. Los resultados revelan que tanto los procesos socio-psicológicos como los de creación de conocimiento, pero especialmente estos últimos, pueden mejorar el performance de las empresas hoteleras situadas en la Comunidad Valenciana. Las conclusiones del estudio suponen un avance en el conocimiento científico del tema objeto de estudio, ya que los procesos socio-psicológicos apenas se han relacionado con el rendimiento organizacional, además pueden ayudar a los directivos de los hoteles a considerar la creación de nuevo conocimiento, que debe ser incorporado en sus acciones rutinarias, como un elemento clave para mejorar su rendimiento

The constrained air transport energy paradigm in 2021

The increasing relevance of air transport as a contributor to climate change requires the development of emissions reduction technologies in a socio-economic and cultural context, where demand and air traffic have traditionally held sustained growth rates. However, the irruption of COVID-19 in 2020 has had an enormous negative impact on air travel demand and traffic volumes. Coincidentally, during 2020, new technology proposals for emissions reduction based on use of hydrogen and synthetic fuels have emerged from the aviation stake holders. By following a novel approach connecting the analysis of expectations of technology developments and their deployment into the fleet to market constraints, this study discusses how, even considering the new technology proposals and even if the COVID-19 has led to a completely different scenario in tourism and aviation, the air transport energy paradigm will remain unchanged in the upcoming decades as a consequence of market constraints, aircraft complexity, compliance with safety requirements, and extended life cycles. In this frame, aviation needs to keep on pursuing the abatement of its emissions while managing social expectations in a realistic manner and leaning on compensation schemes to achieve emissions contention while new technologies become serviceable in the longer term

Influencia de los procesos de aprendizaje socio psicológicos y de creación de conocimiento en el rendimiento organizacional. Un estudio empírico en el sector hotelero valenciano

El aprendizaje organizacional puede ser fuente de un rendimiento organizacional para las empresas en general y para las empresas hoteleras en particular. Este trabajo, de carácter exploratorio, analiza en qué medida los procesos de aprendizaje socio-psicológicos y de creación de conocimiento influyen en el rendimiento organizacional. Para ello, se realiza un análisis de ecuaciones estructurales mediante el enfoque PLS empleando los datos de 106 establecimientos hoteleros de la Comunidad Valenciana. Los resultados revelan que tanto los procesos socio-psicológicos como los de creación de conocimiento, pero especialmente estos últimos, pueden mejorar el performance de las empresas hoteleras situadas en la Comunidad Valenciana. Las conclusiones del estudio suponen un avance en el conocimiento científico del tema objeto de estudio, ya que los procesos socio-psicológicos apenas se han relacionado con el rendimiento organizacional, además pueden ayudar a los directivos de los hoteles a considerar la creación de nuevo conocimiento, que debe ser incorporado en sus acciones rutinarias, como un elemento clave para mejorar su rendimiento.Organizational learning is generally a source of companies’ organizational performance, particularly for the hotels. This study, of exploratory nature, analyses the extent to which socio-psychological and knowledge-creating processes influence the organizational performance. To this end, a structural equation analysis through PLS approach is carried out with data from 106 hotels establishments in the Valencian Community. The results show that both the socio-psychological and the knowledge-creating processes, but especially the latter, can improve the Valencian Community hotels’ performance. The conclusions provide a contribution to the field’s knowledge, as the socio-psychological processes have barely been linked to the organizational performance. Additionally, they can help hotels’ managers to consider the creation of new knowledge, which ought to be integrated into their routine activities as a key element to improve the hotel’s performance