The benefit of guest loyalty programmes

The aim of this research is to find out what kind of guest loyalty programme Apollo Hotels and Resorts should implement for their individual leisure guests in order to gain more loyal leisure guests. In the literature review of this research, the following aspects are discussed: a loyalty programme and its use; the sort of loyalty programmes; the effects of a loyalty programme; and the wishes and needs of a leisure guest. Surveys were divided among 46 leisure guests of Apollo Hotels and Resorts in order to collect data on consumer demand for a guest loyalty programme. The data shows that it is highly recommended for Apollo Hotels and Resorts to implement a leisure guest loyalty programme based on tiers, with the possibility to redeem the saved credits for discounts at Apollo Hotels and Resorts. Furthermore, the data shows it is important that members of the guest loyalty programme receive special services not available to non-members.Keywords: guest loyalty programme, leisure guests, loyalty programme based on tiers, discounts, personal servic

The Dybamic Double Façade: An Integrated Approach to High Performance Building Envelopes

The LivingLight house, an entrant in the 2011 Department of Energy Solar Decathlon, incorporates an innovative dynamic double façade system. This paper details key features of the façade system including aesthetic integration of technical components, natural and electric illumination, design of shading devices, and use of the façade cavity to harness solar-thermal energy

Quality Education for the Pastoralist in Public Primary Schools in Kajiado County, Kenya: Case Study of Dupoto-E-Maa Education Project in Kajiado Central District

Conditions of learning are critical in determining quality of education. There have been real concerns raised by stakeholders regarding the quality of education for pastoralists in public primary schools in Kajiado Central District in Kenya. Interventions have been put in place to address the issue of quality education. One such intervention is the Dupoto-e-Maa education project. The study investigated the extent to which the project has promoted quality educations in terms of institutional capacity in the public primary schools in Kajiado Central District. The evaluation used both cross-sectional survey and phenomenological research designs. Phenomenological research design provides in-depth information about individuals, groups or institutions as they naturally occur. This design helped generate qualitative data through information gathered from head teachers, School Management Committees (SMC), teachers, pupils, Quality Assurance and Standards Officer (QASO) and project staff. The cross-sectional survey design assisted the evaluators to access quantitative data from a wide range of informants. A sample size of 183 respondents was selected using purposive sampling as well as stratified random sampling procedures. Head teachers of the sampled schools participated as key informants. The instruments of data collection used in the study included questionnaires, interview guide, document analysis guide, Focus Group Discussion (FGD) guide as well as observation guide. From the analysis it was concluded that Dupoto-e-Maa education project had significantly contributed to improved institutional capacity in terms of installing new facilities in schools as well as rehabilitating the existing ones. They were also involved in teacher training programs as well as stakeholders’ awareness campaigns. The study recommends that the Constituency Development Fund (CDF), the County Government of Kajiado and the Government of Kenya (GoK) should allocate/commit more resources for improved infrastructure as well as in-service training and professional support of teachers. The findings could also be used to inform policy dialogue with regard to education for pastoral communities. Keywords: Pastoralists, Quality education, Institutional capacity, Public primary schoo

Evaluation Framework for Water Quality Trading Programs in the Chesapeake Bay Watershed

Water quality trading programs are being proposed and implemented across the US in a variety of forms and with differing objectives. The programs being proposed and implemented in the Chesapeake Bay region are no exception. Against this background the Chesapeake Bay Program's Scientific and Technical Advisory Committee and the Mid-Atlantic Water Program requested a general framework to inform and guide the evaluation of the performance trading programs. This resulting report was developed by a workgroup comprised of ten individuals with extensive experience in the study, design, and evaluation of trading programs. While the impetus for this report was to improve evaluation of trading programs in the Chesapeake Bay region, the evaluation framework is broad enough to apply to trading programs in general

Effects of Gas Flaring on the Behavior of Night-migrating Birds at an Artificial Oil-production Island, Arctic Alaska

We studied movement rates and the general flight behavior of bird flocks seen on radar and recorded visually at Northstar Island, Arctic Alaska, from 13 to 27 September 2002. Most of this period (13 – 19 and 21 – 27 September) had no gas-flaring events, but a major gas-flaring event occurred on the night of 20 September. Movement rates of targets on radar and of bird flocks recorded visually in the first ~50% – 60% of the night were much lower during the non-flaring period than during the night of flaring, whereas rates in the last ~40% – 50% of the night were similar in all periods. The general flight behavior of birds also differed significantly, with higher percentages of both radar targets and bird flocks exhibiting straight-line (directional) flight behaviors during the non-flaring periods and higher percentages of radar targets and bird flocks exhibiting non-straight-line (erratic and circling) flight behaviors during the gas-flaring period. During the night of gas flaring, the bright illumination appeared to have an effect only after sunset, when flocks of birds circled the island after being drawn in from what appeared to be a substantial distance from the island. On both radar and visual sampling, the number of bird flocks approaching the island declined over the evening, and the attractiveness of the light from flaring appeared to decline. The visibility of the moon appeared to have little effect on the behavior of birds. Because illumination from extensive gas-flaring is such a strong attractant to migrating birds and because most bird flocks fly at low altitudes over the water, flaring booms on coastal and offshore oil-production platforms in Arctic Alaska should be positioned higher than the mean flight altitudes of migrating birds to reduce the chances of incineration.Nous avons étudié les taux de déplacement et le comportement de vol général des troupeaux d’oiseaux captés par radar ou consignés visuellement à l’île Northstar, dans l’Alaska de l’Arctique, du 13 au 27 septembre 2002. Pendant presque toute cette période (du 13 au 19 et du 21 au 27 septembre), il n’y a pas eu de brûlage de gaz à la torche, mais la nuit du 20 septembre, il y a eu un important brûlage de gaz à la torche. Les taux de déplacement des cibles radar et des troupeaux d’oiseaux consignés visuellement pendant la première tranche d’environ 50 % à 60 % de la nuit étaient beaucoup moins élevés pendant la période où il n’y avait pas de brûlage à la torche que pendant la nuit où il y a eu brûlage à la torche, tandis que pendant la deuxième tranche d’environ 40 % à 50 % de la nuit, les taux de déplacement étaient semblables pendant toutes les périodes. Le comportement de vol général des oiseaux a également affiché une différence considérable. De plus grands pourcentages de cibles radar et de troupeaux d’oiseaux adoptaient un comportement de vol rectiligne (direct) pendant les périodes où il n’y avait pas de brûlage à la torche, et de plus grands pourcentages de cibles radar et de troupeaux d’oiseaux affichaient un comportement de vol non rectiligne (erratique et indirect) pendant la période où il y a eu brûlage à la torche. La nuit du brûlage à la torche, la vive illumination n’a semblé avoir un effet qu’après le coucher du soleil, quand les troupeaux d’oiseaux encerclaient l’île après avoir été attirés depuis un endroit qui semblait très lointain. Tant pour l’échantillonnage prélevé par radar que par consignation visuelle, le nombre de troupeaux d’oiseaux s’approchant de l’île diminuait dans le courant de la soirée, et l’attrait de la lumière émanant du brûlage à la torche semblait également diminuer. La visibilité de la lune semblait avoir peu d’effet sur le comportement des oiseaux. Puisque l’illumination provenant du brûlage prolongé à la torche exerce une si grande force d’attraction chez les oiseaux migrateurs, et puisque la plupart des troupeaux d’oiseaux volent en basse altitude au-dessus de l’eau, le torchage effectué sur les plateformes pétrolières côtières et extracôtières dans l’Alaska de l’Arctique devrait être positionné plus haut que les altitudes moyennes de vol des oiseaux migrateurs afin de réduire les risques d’incinération

Effects of a Hazing-Light System on Migration and Collision Avoidance of Eiders at an Artificial Oil-Production Island, Arctic Alaska

During migration, Common and King Eiders (Somateria mollissima and S. spectabilis) cross the Beaufort and Chukchi Seas of Arctic Alaska. Because they may become attracted to lights, eiders are susceptible to collision with structures, including offshore oil facilities. We used ornithological radar in 2001 – 04 to characterize the behavior of eiders migrating past Northstar Island, an oil-production island near Prudhoe Bay, Alaska, and to assess the effects of a hazing-light system on migrating eiders. “Eider” radar targets exhibited pulsed, irregular periods of movement; movement rates were higher when sea ice was present, without precipitation, and during tailwinds and crosswinds but were not affected by lights. Velocities (ground speeds) were higher when ice was present and with strong tailwinds. They were lower at night when the lights were on, but higher during the day when the lights were on. Radar targets exhibited little variation in flight behavior as they passed the island; the proportion of non-directional behavior was larger when ice was present, with tailwinds, with weak winds, and near the full moon when it was not visible. Lights had no effect on flight behavior. Birds tended to exhibit more course changes as they approached the island, greater angular changes when they changed course, and larger net increases in passing distance as a result of those course changes when the lights were on; however, none of these differences were statistically significant. Overall, the hazing lights at Northstar did not disrupt the birds’ migratory movements but resulted in increased avoidance of the island.En période de migration, l’eider à duvet et l’eider à tête grise (Somateria mollissima et S. spectabilis) survolent la mer de Beaufort et la mer des Tchouktches dans l’Alaska de l’Arctique. Comme ils sont attirés par les lumières, les eiders risquent d’entrer en collision avec des structures, y compris les installations pétrolières au large. De 2001 à 2004, nous avons utilisé un radar ornithologique pour caractériser le comportement des eiders qui migrent au-delà de l’île Northstar, une île de production pétrolière près de Prudhoe Bay, en Alaska, et pour évaluer les effets d’un système d’éclairage de dispersion sur les eiders en migration. Les « eiders » ciblés par le radar présentaient des périodes de mouvement pulsées et irrégulières; les taux de mouvement étaient plus importants en présence de glace marine, en l’absence de précipitation et en présence de vent arrière et de vent latéral, mais n’étaient pas touchés par les lumières. Les vélocités (vitesses au sol) étaient plus élevées en présence de glace et de forts vents arrière. Elles étaient plus basses la nuit lorsque les lumières étaient allumées, mais plus élevées le jour lorsque les lumières étaient allumées. Nous avons observé peu de variation quant au comportement de vol des cibles atteintes par le radar pendant qu’elles survolaient l’île; la proportion de comportements de vol non directionnels était plus importante en présence de glace, de vent arrière, de vent faible et lorsque la pleine lune n’était pas visible. Les lumières n’ont pas eu d’impact sur le comportement de vol. Lorsque les lumières étaient allumées, les oiseaux avaient tendance à changer de direction plus souvent durant leur vol à l’approche de l’île et à effectuer de plus grandes variations angulaires lorsqu’ils changeaient de direction, puis présentaient une nette augmentation de la distance de passage à la suite de ces changements de direction. Toutefois, aucune de ces différences n’était statistiquement importante. En général, les lumières de dispersion de l’île Northstar n’ont pas nui aux mouvements migratoires des oiseaux, mais ces derniers ont davantage évité de voler près de l’île