The one to one manager: real-world lessons in customer relationship management

In The One to One Manager, visionary authors Don Peppers and Martha Rogers, Ph.D., go behind the scenes to report on the challenges and solutions discovered by managers leading 1 to 1 efforts at organizations such as Xerox, General Electric, Oracle, First Union, Hewlett-Packard, USAA, Levi Strauss, and British Airways. Filled with in-depth interviews with executives on the front lines of the 1 to 1 revolution, and based on more than two dozen case histories from companies around the world, The One to One Manager examines the actual day-to-day issues involved in setting and running 1 to 1 initiatives. The One to One Manager introduces readers to the groundbreakers, the pathfinders, and the explorers of a vast and rapidly expanding new universe of customer-focused business strategies. Among the fascinating pioneers profiled in this book, you will meet: • General Robert McDermott, the visionary leader who transformed USAA from an insurance firm mired in paperwork into an IT-savvy financial institution dedicated to meeting customer needs at warp speed • Richard Vague, the CEO of First USA, champion of the "trusted agent" model for building lifelong customer relationships • Nina Smith, a Xerox marketing executive blazing a trail through a forest of competing sales and distribution channels • Royal Bank of Canada\u27s Anne Lockie, who melds her knowledge of technology with a keen awareness of human nature to create 1 to 1 relationships with millions of customers • Bruce Varner, a Texas fire chief who trains his fire fighters to treat local citizens as valued customers These early adopters, scouts, and risk takers offer managers and executives invaluable lessons in their efforts to map a new business universe in which organizations and enterprises organize around customer needs. It is a universe in which companies compete at extreme velocity, racing to devise strategies that will lock in customer loyalty, raise profits, and avoid the trap of commoditization. A virtual roadmap to the business world of the future, The One to One Manager is the book executives and managers the world over have been waiting for

Subjective norms, attitudes, body mass indices, and self esteem as influences on women\u27s body image behavior

The purpose of this study was to demonstrate associations between perception of body image among women and their body image behaviors. A study was needed to determine the extent to which subjective norms, attitudes, beliefs, Body Mass Index, and self esteem were associated with body image behaviors. The target population in this study was female students at West Virginia University. Data collection was facilitated through an anonymous mailed questionnaire sent to 400 female students at West Virginia University. Components of Theory of Reasoned Action were used to develop a questionnaire. Questions assessed participants\u27 attitudes and beliefs, subjective norms, and outcomes from contemplating their personal body image. Results of the survey indicated self esteem and the influence of magazine models were associated with individual body satisfaction. In addition, self esteem and social networks were associated with body image behaviors (which included purchasing cosmetics and fashions, and dieting). Having high self esteem was correlated with high body satisfaction. Also, women who placed greater importance on television celebrities and fashion models, reported less body satisfaction than women who reported less importance of celebrities and models in shaping their perceptions. Finally, women who agreed with the statement people who are important to me think my appearance is just right, reported higher levels of body satisfaction. This study indicates there are significant associations between body image components and behaviors which result from the interaction among those components

A study of head nurse activities in a state-controlled psychiatric hospital.

Thesis (M.S.)--Boston Universit

Reducing exposure to high levels of perfluorinated compounds in drinking water improves reproductive outcomes: evidence from an intervention in Minnesota.

BackgroundPer- and polyfluoroalkyl substances (PFASs) have been detected in drinking water supplies around the world and are the subject of intense regulatory debate. While they have been associated with several illnesses, their effects on reproductive outcomes remains uncertain.MethodsWe analyzed birth outcomes in the east Minneapolis-St. Paul metropolitan area from 2002 to 2011, where a portion of the population faced elevated exposure to PFASs due to long-term contamination of drinking water supplies from industrial waste disposal. Installation of a water filtration facility in the highly contaminated city of Oakdale, MN at the end of 2006 resulted in a sharp decrease in exposure to PFASs, creating a "natural experiment". Using a difference-in-differences approach, we compare the changes in birth outcomes before and after water filtration in Oakdale to the changes over the same period in neighboring communities where the treatment of municipal water remained constant.ResultsAverage birth weight and average gestational age were statistically significantly lower in the highly exposed population than in the control area prior to filtration of municipal water supply. The highly exposed population faced increased odds of low birth weight (adjusted odds ratio 1.36, 95% CI 1.25-1.48) and pre-term birth (adjusted odds ratio 1.14, 95% CI 1.09-1.19) relative to the control before filtration, and these differences moderated after filtration. The general fertility rate was also significantly lower in the exposed population (incidence rate ratio 0.73, 95% CI 0.69-0.77) prior to filtration and appeared to be rebounding post-2006.ConclusionsOur findings provide evidence of a causal relationship between filtration of drinking water containing high levels of exposure to PFASs and improved reproductive outcomes

Transnational Ikat: An Asian Textile on the Move

Ikat is a ‘textile on the move’ today: moving across borders from Southeast Asia to different parts of the world, moving from ritual use to American fashion wear and other marketplace forms, moving from Asian villages to international museum and art collecting circuits. Over 40 of these remarkable textiles, both in their deeply ceremonial forms and in their vibrantly commercialized versions, were displayed for exhibition in the Iris and B. Gerald Cantor Art Gallery at the College of the Holy Cross. The exhibition focuses on ikats from eastern Indonesia, Sumatra, Sulawesi, and Malaysia’s Sarawak state. Curator Susan Rodgers (anthropology, Holy Cross) and three Holy Cross student docents (Hana Carey, Tricia Giglio, Martha Walters) did fieldwork in summer 2012 to explore the exhibition’s “transnational ikat” themes in Bali, Indonesia and Kuching, Sarawak; their research was supported by the Andrew W. Mellon program at Holy Cross. This catalog is reproduced from a website authored by the researchers to report their findings about this rapidly, exuberantly commercializing Asian cloth. It also provides introductory background information about ikat.https://crossworks.holycross.edu/art_catalogs/1001/thumbnail.jp

Differential rotation in giant planets maintained by density-stratified turbulent convection

The zonal winds on the surfaces of giant planets vary with latitude. Jupiter and Saturn, for example, have several bands of alternating eastward (prograde) and westward (retrograde) jets relative to the angular velocity of their global magnetic fields. These surface wind profiles are likely manifestations of the variations in depth and latitude of angular velocity deep within the liquid interiors of these planets. Two decades ago it was proposed that this differential rotation could be maintained by vortex stretching of convective fluid columns that span the interiors of these planets from the northern hemisphere surface to the southern hemisphere surface. This now classic mechanism explains the differential rotation seen in laboratory experiments and in computer simulations of, at best, weakly turbulent convection in rotating constant-density fluid spheres. However, these experiments and simulations are poor approximations for the density-stratified strongly-turbulent interiors of giant planets. The long thin global convective columns predicted by the classic geostrophic theory for these planets would likely not develop. Here we propose a much more robust mechanism for maintaining differential rotation in radius based on the local generation of vorticity as rising plumes expand and sinking plumes contract. Our high-resolution two-dimensional computer simulations demonstrate how this mechanism could maintain either prograde or retrograde surface winds in the equatorial region of a giant planet depending on how the density scale height varies with depth.Comment: Geophysical and Astrophysical Fluid Dynamics, in pres

DNA-Binding Specificity Changes in the Evolution of Forkhead Transcription Factors

The evolution of transcriptional regulatory networks entails the expansion and diversification of transcription factor (TF) families. The forkhead family of TFs, defined by a highly conserved winged helix DNA-binding domain (DBD), has diverged into dozens of subfamilies in animals, fungi, and related protists. We have used a combination of maximum-likelihood phylogenetic inference and independent, comprehensive functional assays of DNA-binding capacity to explore the evolution of DNA-binding specificity within the forkhead family. We present converging evidence that similar alternative sequence preferences have arisen repeatedly and independently in the course of forkhead evolution. The vast majority of DNA-binding specificity changes we observed are not explained by alterations in the known DNA-contacting amino acid residues conferring specificity for canonical forkhead binding sites. Intriguingly, we have found forkhead DBDs that retain the ability to bind very specifically to two completely distinct DNA sequence motifs.We propose an alternate specificity-determining mechanism whereby conformational rearrangements of the DBD broaden the spectrum of sequence motifs that a TF can recognize. DNA-binding bispecificity suggests a previously undescribed source of modularity and flexibility in gene regulation and may play an important role in the evolution of transcriptional regulatory networks.Organismic and Evolutionary Biolog

Surveillance of Arthropod Vector-Borne Infectious Diseases Using Remote Sensing Techniques: A Review

Epidemiologists are adopting new remote sensing techniques to study a variety of vector-borne diseases. Associations between satellite-derived environmental variables such as temperature, humidity, and land cover type and vector density are used to identify and characterize vector habitats. The convergence of factors such as the availability of multi-temporal satellite data and georeferenced epidemiological data, collaboration between remote sensing scientists and biologists, and the availability of sophisticated, statistical geographic information system and image processing algorithms in a desktop environment creates a fertile research environment. The use of remote sensing techniques to map vector-borne diseases has evolved significantly over the past 25 years. In this paper, we review the status of remote sensing studies of arthropod vector-borne diseases due to mosquitoes, ticks, blackflies, tsetse flies, and sandflies, which are responsible for the majority of vector-borne diseases in the world. Examples of simple image classification techniques that associate land use and land cover types with vector habitats, as well as complex statistical models that link satellite-derived multi-temporal meteorological observations with vector biology and abundance, are discussed here. Future improvements in remote sensing applications in epidemiology are also discussed

Acquired Immunodeficiency Syndrome in Children: Report of the Centers for Disease Control National Surveillance, 1982 to 1985

Since national surveillance for acquired immunodeficiency syndrome (AIDS) began in 1981, the Centers for Disease Control (CDC) has received reports of more than 20,000 cases of AIDS in the United States. As of December 31, 1985, 307 of these cases had been diagnosed in children younger than 13 years of age. The number of cases is increasing rapidly. The number of cases reported in 1985 more than doubled those reported in 1984. The major risk factors in children for acquiring infection with the causative agent, human immunodeficiency virus (HIV), were (1) having a mother known to be infected and/or at increased risk for infection and (2) receiving a transfusion of blood or blood products. Of the 307 children with AIDS, 73% were reported from one of four states: New York, New Jersey, Florida, and California. Most AIDS cases in children occur in black or Hispanic infants and toddlers. The estimated incubation period for AIDS in children has increased each surveillance year, with the longest incubation exceeding 7 years. The prognosis for children with AIDS is poor and infants less than 1 year of age have the shortest survival time following diagnosis. Continued national surveillance for AIDS is mandatory for establishing effective prevention programs to control the spread of the disease. The CDC encourages all health care personnel to report cases of AIDS to their public health departments