Análisis estratégico de la banca privada en España: estudio comparado de ventajas competitivas

Tesis doctoral inédita. Universidad Autónoma de Madrid, Facultad de Ciencias Económicas y Empresariales, 198

The circular economy strategy in hospitality: A multicase approach

The circular economy (CE) is considered a possible solution to problems, such as the increasing global demand for resources, climate change and worldwide pollution. CE can help to transform the hospitality industry from its current linear model of production to a circular one. However, there is a lack of research on circular tourism, therefore, this paper’s main purpose is to shed light on CE strategies—reduction, reuse, recycle, redesign, replace and rethink—developed in the tourism sector, as well as the tourism sector’s CE initiatives by means of a business case analysis method. This qualitative multicase analysis allows us to comprehend the CE practices deployed by large hotel chains, thus identifying the CE strategies and best practices. The results show that the main strategies adopted are the reduction, recycle and reuse, in this order. Nevertheless, the remaining strategies have yet to be adopted in the mainstream. This research emphasises the need to promote the CE in the hospitality industry, especially among independent hotels.This work was supported by the Ministry of Science, Innovation and Universities of Spain within its National Program for Research Aimed at the Challenges of Society under grant ECO2016-79659-R (Ecoinnovation and Circular Economy in Services Industries

The role of institutional engagement at the macro level in pushing the circular economy in Spain and its regions

Currently, the European Union is promoting the circular economy, a change that involves moving the foundations of actual economies toward the most sustainable production and consumption periods, in which the reuse of resources predominates, mainly through recycling, reuse, and reduction, among other strategies. This study, through the application of institutional theory, analyzes the role that institutional pressure has in the diffusion and adoption of the circular economy from the state to the regions inside through coercive, normative, and mimetic pressures. A matrix of institutional positioning was developed that analyzes the number and diversity of circular economy initiatives. The results show that coercive pressure followed by mimetic pressure are the most relevant in explaining the development of the circular economy in Spain in relation to the closest other European countries in Southern Europe, while there is low normative pressure. The results obtained provide relevant information on how to accelerate the development of the circular economy throughout the European Union through the adequate exercise of different types of institutional pressure.This research was supported by the Ministry of Science, Innovation and Universities of Spain within its National Program for Research Aimed at the Challenges of Society. [Grant ECO2016-79659-R (Ecoinnovation and Circular Economy in the service sector)

COVID-19 impacts and recovery strategies: The case of the hospitality industry in Spain

The health crisis caused by the pandemic COVID-19 has been of such magnitude that the drop-off in economic and tourist activity in most countries is generating an economic crisis with consequences that are still difficult to measure. The present work analyses the origins and evolution of the coronavirus pandemic and reviews the literature related to the impacts and recovery strategies that were implemented in previous crisis situations affecting the hotel industry. In order to focus the study on one country, Spain was selected based on tourism indicators, the importance of tourism for this country and the importance of Spain as a leader in international tourist destinations. The influence of the pandemic on the Spanish tourism sector and, more specifically, on its hospitality industry is explored in depth. In addition, the main initiatives to support the tourism and hospitality sector that have been undertaken at the global, European and national levels are highlighted and, finally, the response and recovery strategies of the five largest Spanish hotel chains to guarantee a COVID-19-free stay in their facilities and to recover the accommodation activity are discussed.This research was funded by the Ministry of Science and Innovation of Spain within its National Program for Research Aimed at the Challenges of Society. (Grant ECO2016-79659-R (Eco-innovation and Circular Economy in the service sector)

Intangibles factors and quality assessment of the service received in travel agencies

La adaptación de las agencias de viajes a los patrones de la Nueva Economía nos conduce a una tendencia hacia la reestructuración del sector, centrada en la búsqueda de nuevas estrategias competitivas. La creciente importancia de los activos intangibles para la consecución de dichas estrategias ha motivado este estudio, que trata de identificar aquellos factores intangibles, presentes en la prestación de este servicio, y que están directamente relacionados con la percepción, por parte del cliente, de una diferenciación en el servicio recibido.Adaptation of travel agencies to the standards of the New Economy is leading to a trend towards restructuring the sector aimed at finding new competitive strategies. The growing importance of intangible assets in achieving such strategies has motivated this study, which has tried to identify those intangible factors, present in the provision of the service, that have a direct relationship with the client´s perception of a differentiation in the service received

Shedding more light on the impacts of quality certified systems in small service enterprises: A multidimensional analysis

The purpose of this paper is to describe the small enterprises within the service sector that have adopted certified quality systems, focusing on the motives that have encouraged these enterprises to do so and the organizational impacts such adoptions have had. The results highlight the importance that these enterprises grant to certified quality systems as a strategic tool that can be used in a proactive way to contend with market changes and adverse economic situations, providing them commercial benefits in particular. These results can help managers of small service enterprises analyse the advantage or disadvantage of the position in the market that they can achieve when they decide to implement certified quality systems. This paper provides evidence of how the motives behind small service enterprises’ implementation of quality systems differ from those found by research papers, focused on other types of service and industrial enterprises

Influencia de los procesos de aprendizaje socio psicológicos y de creación de conocimiento en el rendimiento organizacional: un estudio empírico en el sector hotelero valenciano

El aprendizaje organizacional puede ser fuente de un rendimiento organizacional para las empresas en general y para las empresas hoteleras en particular. Este trabajo, de carácter exploratorio, analiza en qué medida los procesos de aprendizaje sociopsicológicos y de creación de conocimiento influyen en el rendimiento organizacional. Para ello, se realiza un análisis de ecuaciones estructurales mediante el enfoque PLS empleando los datos de 106 establecimientos hoteleros de la Comunidad Valenciana. Los resultados revelan que tanto los procesos socio-psicológicos como los de creación de conocimiento, pero especialmente estos últimos, pueden mejorar el performance de las empresas hoteleras situadas en la Comunidad Valenciana. Las conclusiones del estudio suponen un avance en el conocimiento científico del tema objeto de estudio, ya que los procesos socio-psicológicos apenas se han relacionado con el rendimiento organizacional, además pueden ayudar a los directivos de los hoteles a considerar la creación de nuevo conocimiento, que debe ser incorporado en sus acciones rutinarias, como un elemento clave para mejorar su rendimiento

A study on the influence of technologies applied to organizational performance learning in the hotel sector

Hotel sector is one of the most influenced by the new information and communication technologies (ICTs) since it generates a vast amount of information which circulates through these new technologies. Additionally, the latter could be a potential source of organizational performance. This paper has an exploratory character and analyses how the new ICTs influence the hotels’ organizational performance. Thus, a descriptive statistical analysis and a study of statistical associations through Cramer’s V have been carried out using data from 106 Valencian Community hotel establishments. The results show, on the one hand, that Internet and Intranet are the most influential technologies on intra-organizational level and, on the other hand, show that the Central Reservation Systems -CRS- and web 2.0 are the most important on an inter-organizational level. Both technologies affect most of the analysed results at organizational level

Influencia de los procesos de aprendizaje socio psicológicos y de creación de conocimiento en el rendimiento organizacional. Un estudio empírico en el sector hotelero valenciano

El aprendizaje organizacional puede ser fuente de un rendimiento organizacional para las empresas en general y para las empresas hoteleras en particular. Este trabajo, de carácter exploratorio, analiza en qué medida los procesos de aprendizaje socio-psicológicos y de creación de conocimiento influyen en el rendimiento organizacional. Para ello, se realiza un análisis de ecuaciones estructurales mediante el enfoque PLS empleando los datos de 106 establecimientos hoteleros de la Comunidad Valenciana. Los resultados revelan que tanto los procesos socio-psicológicos como los de creación de conocimiento, pero especialmente estos últimos, pueden mejorar el performance de las empresas hoteleras situadas en la Comunidad Valenciana. Las conclusiones del estudio suponen un avance en el conocimiento científico del tema objeto de estudio, ya que los procesos socio-psicológicos apenas se han relacionado con el rendimiento organizacional, además pueden ayudar a los directivos de los hoteles a considerar la creación de nuevo conocimiento, que debe ser incorporado en sus acciones rutinarias, como un elemento clave para mejorar su rendimiento.Organizational learning is generally a source of companies’ organizational performance, particularly for the hotels. This study, of exploratory nature, analyses the extent to which socio-psychological and knowledge-creating processes influence the organizational performance. To this end, a structural equation analysis through PLS approach is carried out with data from 106 hotels establishments in the Valencian Community. The results show that both the socio-psychological and the knowledge-creating processes, but especially the latter, can improve the Valencian Community hotels’ performance. The conclusions provide a contribution to the field’s knowledge, as the socio-psychological processes have barely been linked to the organizational performance. Additionally, they can help hotels’ managers to consider the creation of new knowledge, which ought to be integrated into their routine activities as a key element to improve the hotel’s performance

A Study on the Influence of Technologies Applied to Organizational Performance Learning in the Hotel Sector

Hotel sector is one of the most influenced by the new information and communication technologies (ICTs) since it generates a vast amount of information which circulates through these new technologies. Additionally, the latter could be a potential source of organizational performance. This paper has an exploratory character and analyses how the new ICTs influence the hotels’ organizational performance. Thus, a descriptive statistical analysis and a study of statistical associations through Cramer’s V have been carried out using data from 106 Valencian Community hotel establishments. The results show, on the one hand, that Internet and Intranet are the most influential technologies on intra-organizational level and, on the other hand, show that the Central Reservation Systems -CRS- and web 2.0 are the most important on an inter-organizational level. Both technologies affect most of the analysed results at organizational level