8 research outputs found
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How Smart Cities Transform Operations Models: A New Research Agenda for Operations Management in the Digital Economy
The notion of smart cities is growing in prominence in the digital economy. The integration of urban infrastructures with information and communication technologies (ICT) enables the development of new operations models. Digitised infrastructures offer opportunities for public and private organisations to design and deliver more customer-centric products or services, particularly for those that require geographical proximity with consumers in the O2O (online to offline) context. A framework is developed and used to analyse three case examples. These cases illustrate the emergence of new operations models and, demonstrate how smart cities are re-defining the characteristics of operations models around their scalability, analytical output and, connectivity. We also explore the feasibility, vulnerability and acceptability of each new operation. This paper contributes to our understanding of how smart cities can potentially transform operational models, and sets out a research agenda for operations management in smart cities in the digital economy
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The role of certification in seller-reseller relationships: a critical evaluation through the lens of embededness
The certification of resellers is prevalent in the information and communication technology (ICT) sector. Certification is a mechanism employed by suppliers to provide credibility and ensure consistent quality of service by reseller. Despite their widespread use there is limited research on certification. The objective of this study is to understand how structural and relational embededness affect the role certification has in driving relationship bonds and relationship economic satisfaction. We use network planning and online communities as proxies for structural and relational embededness. Based on a sample of 151 ICT resellers, our results suggest that certification does not work when considered alone. Certification and structural embededness act as substitutes in promoting relational performance. However relational embededness in the form of partner communities significantly increase in the roles of both certification and network planning on relationship bonds and economic satisfaction. The study highlights the importance of partner communities in balancing the tension between certification and network planning. It also suggests
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The role of certification and partner communities in the ICT sector
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The future of resilient supply chains: a Delphi study
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