RUSA Achievement Awards 2019

RUSA and its Sections are home to many knowledgeable and influential librarians who place libraries users at the center of their work. Each year members of RUSA’s Achievement Awards honor the most outstanding people, institutions, and projects in the field of reference and user services. This year’s selections were made possible with the hard work of our many superb committee volunteers, the people who took the time to nominate awardees, and the vendors who sponsored the awards. For each of the awards the winner is listed with a brief summary of why they were chosen. Further information about the winners is available in the RUSA Update press releases http://www.rusaupdate.org/category/news/awards-news/. The nomination period for the 2020 Awards opens in October 2019. See the individual award websites at http://www.rusaupdate.org/awards/ for further information.—Editor</jats:p

RUSA Achievement Awards 2019

RUSA and its Sections are home to many knowledgeable and influential librarians who place libraries users at the center of their work. Each year members of RUSA’s Achievement Awards honor the most outstanding people, institutions, and projects in the field of reference and user services. This year’s selections were made possible with the hard work of our many superb committee volunteers, the people who took the time to nominate awardees, and the vendors who sponsored the awards. For each of the awards the winner is listed with a brief summary of why they were chosen. Further information about the winners is available in the RUSA Update press releases http://www.rusaupdate.org/category/news/awards-news/. The nomination period for the 2020 Awards opens in October 2019. See the individual award websites at http://www.rusaupdate.org/awards/ for further information.—Edito

Competències professionals per als bibliotecaris dels serveis de referència i atenció a l'usuari

Directriu elaborada la RUSA Task Force on Professional Competencies per proveïr a bibliotecaris, biblioteques i centres dâinformació dâuna pauta modèlica sobre les competències essencials per reeixir en els serveis de referència i atenció a lâusuari. S´estableixen competències professionals enfocades envers les habilitats, les experiències pràctiques i el coneixement, i es proposen estratègies per per assolir els seus objectius

Directrius per a la preparació d'una bibliografia

Traducció al català de les Guidelines for the preparation of a bibliography de la RUSAâs Standards and Guidelines Committee. Aquestes directrius reflecteixen els desenvolupaments tecnològics des de lâàmplia difusió de les bibliografies a internet i fan patents els principis implicats en la preparació dâuna bibliografia

Service Equality in Virtual Reference

Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic and public librarians answer 676 online reference queries. Quality of e-service was evaluated along three dimensions: timely response, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the argument that the virtual environment facilitates equitable service and may overcome some challenges of diverse user groups