Модель устойчивого развития научно-исследовательского учреждения здравоохранения, оказывающего высокотехнологичную медицинскую помощь

The issue of sustainability is relevant for all types of businesses and organizations. Long-term development has always been and remains one of the most difficult tasks faced by organizations. The implementation the provisions of international standards ISO series 9000 has proven to be effective. The ISO standards are concentrated on the global experience for sustainable success of organizations. The standards incorporated all the rational that has been accumulated in this field of knowledge and practice. These standards not only eliminate technical barriers in collaboration and have established standardized approaches, but also serve as a valuable source of international experience and ready management solutions. They became a practical guide for the creation of management systems for sustainable development in organizations of different spheres of activity.Problem and purpose. The article presents the author’s approach to the problem of sustainable development health of the organization. The purpose of this article is to examine the approaches to management for sustainable success of organizations and to describe a model of sustainable development applied in research healthcare institutions providing high-tech medical care.Methodology. The study used general scientific methods of empirical and theoretical knowledge, general logical methods and techniques and methods of system analysis, comparison, analogy, generalization, the materials research for the development of medical organizations.The main results of our work are to first develop the technique of complex estimation of activity of the scientific-research institutions of health and deploy key elements of the management system that allows the level of maturity of the management system of the institution to be set in order to identify its strengths and weaknesses, and to identify areas for improvements and innovation, and to set priorities for determining the sequence of action when implementing process improvement. Factors required for use in the management of the organization are critical to sustainable success.Conclusion. The authors observed that the implementation of the quality management system, continuous its maintenance for 15 years, and its transformation in the management system of sustainable development has improved all key performance indicators of the Novosibirsk NRITO. Positive results are confirmed by the results of self-evaluation management system for key elements, i.e. the determination of the level of maturity and tangible improvement at this level during the period of implementation of the system of sustainable development from the second to level 4 (advanced control system). Проблема устойчивого развития актуальна абсолютно для всех видов предприятий и организаций. Достижение долгосрочного развития всегда было и остается одной из самых сложных задач, с которыми приходится сталкиваться организациям. Эффективным средством успешного решения этой задачи является реализация положений международных стандартов ИСО серии 9000.1 В стандартах ИСО сконцентрирован мировой опыт по обеспечению устойчивого успеха организаций. Разработанные стандарты включают в себя все наиболее эффективное из того, что накоплено в этой области знаний и практической деятельности. Эти стандарты не только устранили технические барьеры в сотрудничестве, установили унифицированные подходы, но послужили ценным источником мирового опыта, готовых управленческих решений. Они стали практическим руководством для создания систем менеджмента устойчивого развития в организациях различных сфер деятельности.Проблема и цель. В статье представлен авторский подход к проблеме устойчивого развития медицинской организации. Цель статьи – исследовать подходы к менеджменту устойчивого успеха организаций и описать модель устойчивого развития, применяемую в научно-исследовательском учреждении здравоохранения, оказывающего высокотехнологичную медицинскую помощь.Методология. В исследовании применялись общенаучные методы эмпирического и теоретического познания, общелогические методы и приемы, а также методы системного анализа, сравнения, аналогии, обобщения, материалы собственного исследования развития медицинской организации.Результаты. Впервые разработана методика комплексной оценки деятельности научно- исследовательского учреждения здравоохранения по ключевым и развернутым элементам системы управления, позволяющая установить уровень зрелости системы менеджмента учреждения, выявить ее сильные и слабые стороны, определить области для улучшений и инноваций, а также установить приоритеты для определения последовательности действий при внедрении процессов совершенствования. Выявлены факторы, необходимые для использования в управлении организацией и являющиеся критичными для устойчивого успеха.Заключение. Внедрение системы менеджмента качества и трансформация ее в систему менеджмента устойчивого развития позволили улучшить все основные показатели деятельности Новосибирского научно-исследовательского института травматологии и ортопедии им. Я.Л. Цивьяна. Положительные итоги подтверждаются результатами самооценки системы менеджмента по ключевым элементам, что определяет уровень зрелости системы, а также ощутимое повышение данного уровня в период внедрения системы устойчивого развития со второго до четвертого уровня (расширенная система управления).

Language in international business: a review and agenda for future research

A fast growing number of studies demonstrates that language diversity influences almost all management decisions in modern multinational corporations. Whereas no doubt remains about the practical importance of language, the empirical investigation and theoretical conceptualization of its complex and multifaceted effects still presents a substantial challenge. To summarize and evaluate the current state of the literature in a coherent picture informing future research, we systematically review 264 articles on language in international business. We scrutinize the geographic distributions of data, evaluate the field’s achievements to date in terms of theories and methodologies, and summarize core findings by individual, group, firm, and country levels of analysis. For each of these dimensions, we then put forward a future research agenda. We encourage scholars to transcend disciplinary boundaries and to draw on, integrate, and test a variety of theories from disciplines such as psychology, linguistics, and neuroscience to gain a more profound understanding of language in international business. We advocate more multi-level studies and cross-national research collaborations and suggest greater attention to potential new data sources and means of analysis

A model of sustainable development of scientific research health institutions, providing high-tech medical care

The issue of sustainability is relevant for all types of businesses and organizations. Long-term development has always been and remains one of the most difficult tasks faced by organizations. The implementation the provisions of international standards ISO series 9000 has proven to be effective. The ISO standards are concentrated on the global experience for sustainable success of organizations. The standards incorporated all the rational that has been accumulated in this field of knowledge and practice. These standards not only eliminate technical barriers in collaboration and have established standardized approaches, but also serve as a valuable source of international experience and ready management solutions. They became a practical guide for the creation of management systems for sustainable development in organizations of different spheres of activity.Problem and purpose. The article presents the author’s approach to the problem of sustainable development health of the organization. The purpose of this article is to examine the approaches to management for sustainable success of organizations and to describe a model of sustainable development applied in research healthcare institutions providing high-tech medical care.Methodology. The study used general scientific methods of empirical and theoretical knowledge, general logical methods and techniques and methods of system analysis, comparison, analogy, generalization, the materials research for the development of medical organizations.The main results of our work are to first develop the technique of complex estimation of activity of the scientific-research institutions of health and deploy key elements of the management system that allows the level of maturity of the management system of the institution to be set in order to identify its strengths and weaknesses, and to identify areas for improvements and innovation, and to set priorities for determining the sequence of action when implementing process improvement. Factors required for use in the management of the organization are critical to sustainable success.Conclusion. The authors observed that the implementation of the quality management system, continuous its maintenance for 15 years, and its transformation in the management system of sustainable development has improved all key performance indicators of the Novosibirsk NRITO. Positive results are confirmed by the results of self-evaluation management system for key elements, i.e. the determination of the level of maturity and tangible improvement at this level during the period of implementation of the system of sustainable development from the second to level 4 (advanced control system)

Influence of the soft and hard factors on successful quality management system implementation: Russian companies' experience

The success of the TQM implementation is based on both "hard" elements which are targeted on the changes in the system of an organizational functioning and "soft" elements which pay great attention to the changes in the way how people work. The role of the "soft" elements in the successful TQM implementation is described in the article. Traditionally, the indicator of the TQM existence in the organization is the ISO certificate. We analyze the correlation between the development of the "soft" elements in the company and the certificate which it has.TQM, "hard" and "soft" factors, management system, ISO certificate,