Eight Challenges of Servitization for the Configuration, Measurement and Management of Organisations

Purpose – There is an extensive research literature on servitisation and the related field of product-service systems that has emerged independently from different fields including engineering, management, design and environmental studies. The purpose of this paper is to conduct a structured literature review to explore, identify and synthesise the multi-disciplinary research challenges in the journey towards servitisation. Design/methodology/approach – The research approach is a systematic literature review using key word searches and citation tracking for research reported between 1990 and 2013 in research databases that cover the fields which have generated the body of knowledge. Findings – One of the key findings from the extant literature on servitisation is that it suffers from three fundamental weaknesses. First, numerous studies are conceptual in nature with limited practicality. Second, there are relatively few empirical studies, and often the findings relate to a single case study based on the insights of a limited number of senior managers. Third, often the dynamics are insufficiently studied in these organisations because data for most cases are collected post-event. Research limitations/implications – Based on the literature review and its shortfalls, this paper proposes a holistic framework of eight themes that require further attention from academic researchers in order that a more complete conceptual understanding of servitisation is developed to support practice. Practical implications – Each theme in the framework has an associated list of questions that can be addressed through research and presented to managers as a challenge agenda to improve their servitisation efforts. That servitisation is associated with differentiation and competitive advantage makes this a valuable approach for managing corporate performance. Originality/value – Research from multi-disciplinary sources is synergised in order to develop an overarching servitisation agenda that transcends domain-based boundaries. This paves the way for an approach to servitisation that is coherent and harmonious

Value of maturity models in performance measurement

Over the last 20 years, the field of performance measurement (PM) has evolved from measurement to management. Investigations demonstrated the relevance of PM in management of organisations’ results. Although maturity model concept was widely used, the value of maturity models in PM has not been purposefully investigated. To address this gap, this research formulated three research questions: (1) How do maturity models in the field of performance measurement and management (PM&M) add value in practice? (2) How do such maturity models compliment and/or replicate the value added by an expert? (3) How do maturity models contribute to the development of the organisation’s PM&M practices? Using a predefined research protocol, 12 European manufacturing organisations and independent experts were engaged in conducting two separate studies: (1) the experts conducted reviews with 12 companies using a standard business review format; (2) research team adopted one of the available maturity models and facilitated self-assessments with the management teams of the same 12 companies. Results from both the studies were compared and high levels of congruence were identified. The analysis demonstrates that the maturity models with certain characteristics, promote organisational learning as well as enabling efficient and effective assessment of the performance management practices of the organisations

Stakeholder collaboration in climate-smart agricultural production innovations: insights from the Cocoa industry in Ghana

Although collaboration is vital in addressing global environmental sustainability challenges, research understanding on stakeholder engagement in climate-smart production innovation adoption and implementation, remains limited. In this paper, we advance knowledge about stakeholder collaboration by examining the roles played by stakeholders in scaling up ecological sustainability innovations. Using the illustrative context and case of green cocoa industry in Ghana, the analysis identified three distinctive phases of stakeholder engagement in ecological sustainability innovations implemented from 1960-2017. We highlight defining periods of ecological challenges encompassing the production recovery sustainability initiative phase solely driven by the Ghana Cocoa Board (COCOBOD)–a governmental body responsible for production, processing and marketing of cocoa, coffee and sheanut. During the period, major initiatives were driven by non-governmental organisations in collaboration with COCOBOD to implement the Climate-Smart agriculture scheme in the cocoa sector. The findings have implications for cocoa production research and stakeholder collaboration in environmental innovations adoption

Strategic Sourcing Toward a Sustainable Organic Coffee Supply Chain: A Research Applied in Cuzco

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.This paper is a research on recent studies on the importance of global supply chains from the perspective of farmers and suppliers. For the specific case of coffee in Peru, a survey model was used for assessing integration levels at the cooperatives in Quillabamba, Cusco, which revealed that the lack of alliances between first-level suppliers and farmers/cooperatives significantly affects sustainability in supply chain management. Therefore, this study proposes a strategic sourcing model where an intermediary integrates or strengthens the relationships between smallholders and improves interrelationships within the supply chain, thereby increasing productivity, yielding higher income, and improving product quality