TOTAL QUALITY MANAGEMENT DAN SERVICE QUALITY DALAM ORGANISASI PENDIDIKAN TINGGI

Quality is at the top of most agenda and improving quality is probably the most important task facing any situation. Of course, we all know quality when we experience it, but describing and explaining it is a more difficult task. In our everyday life, we usully take quality for granted, especially when it is regularly provided. The best organizations, whether public or private, understanding quality and know its secret. While, service quality characteristics especially education, are more difficuli to define than those for physical products. This because the include many important subjective elements. For purposes of analysing quality it is more appropriate to view education as a service industry than as a production process. In TQM, staff members are known as internal customers and students or learners are primary external customesr or clients. This article describes Total Quality Management and Service Quality for improving higher education organization. Two cases in Total Quality Management, and Service Quality are discussed and analyzed to show a little example of higher education organization in Indonesia that has not been performed Total Quality Management and Service Quality yet. The Result of the analysis proves this. Then, authors also show how Total Quality Management as the philosophy can be achieved in higher education organization. Key words: total quality management, service quality, higher education, quality culture

Total Quality Management dan Service Quality dalam Organisasi Pendidikan Tinggi

Quality is at the top of most agenda and improving quality isprobably the most important task facing any situation. Of course, we all know quality when we experience it, but describing and explaining it is a more difficult task. In our everyday life, we usully take quality for granted, especially when it is regularly provided. The best organizations, whether public or private, understanding quality and know its secret.While, service quality characteristics especially education, are more difficuli to define than those for physical products. This because the includemany important subjective elements. For purposes of analysing quality it is more appropriate to view education as a service industry than as a production process. In TQM, staff members are known asinternal customers and students or learners are primary externalcustomesr or clients.This article describes Total Quality Management and ServiceQuality for improving higher education organization. Two cases in Total Quality Management, and Service Quality are discussed and analyzed to show a little example of higher education organization in Indonesia that has not been performed Total Quality Management and Service Quality yet. The Result of the analysis proves this. Then, authors also show how Total Quality Management as the philosophy can be achieved in higher education organization

Factors causing the death of Kabesak (Acacia leucophloea Roxb. Willd.) seedlings in the monsoon tropical forest of Timor Island

Regeneration of kabesak (Acacia leucophloea) in the primary forest of the Timor Island regenerationis dominated by tree stands than seedlings and saplings. Seedling and sapling supplies are very important for regulating or maintaining plant populations and their adaptation to environmental changes. This study aims to determine the effect of shades, herbivores, and seedlings height on the survival and growth of Kabesak seedlings in natural forests in Timor Island. The research was conducted in dry season, from July to December 2020. The stages in this study were determining the research location and selecting kabesak seedlings that grew in nature, marking and measuring of height of the selected kabesak seedlings. Data collection was done eight times with interval of three weeks including number of dead seedling and number of leaves for live seedlings. The results showed that the presence of shade can reduce the effects of drought, thereby increasing the survival of seedlings in the natural habitat of deciduous tropical forests. Apart from shading factors, seedling height during the dry season also affect the survival of kabesak seedlings, where there was no dead seedling with 15 cm or more height. The herbivores in this study were not found to be the main cause of death for seedlings. To ensure the survival of kabesak seedlings in their natural habitats, it is necessary to avoid kabesak seedlings < 15 cm from the effects of long-term drought, as well as from herbivores and fires

Analisis Pengaruh Budaya Organisasi dan Gaya Kepemimpinan terhadap Kinerja Aparat Pengawas Intern Pemerintah Daerah Provinsi Sulawesi Utara

This study aims to analyze the influence of organizational culture, leadership style to the performance of APIP. Data were obtained through questionnaires in North Sulawesi Province Inspectorate. Questionnaires were distributed to 39 respondents and were processed with multiple linear regression analysis method using SPSS version 24. The study consists of the dependent variable and independent variables. The dependent variable is the APIP performance, while the independent variables is organizational culture and leadership style. The result is Organizational Culture and Leadership Styles either simultaneously or partially affects the Performance of APIP

Environmental quality of the operating theaters in Campania Region: long lasting monitoring results

BACKGROUND: The health risk level in the operating theaters is directly correlated to the safety level offered by the healthcare facilities. This is the reason why the national Authorities released several regulations in order to monitor better environmental conditions of the operating theaters, to prevent occupational injuries and disease and to optimize working conditions. For the monitoring of environmental quality of the operating theaters following parameters are considered: quantity of supplied gases, anesthetics concentration, operating theatres volume measurement, air change rate, air conditioning system and air filtration. The objective is to minimize the risks in the operating theaters and to provide the optimal environmental working conditions. This paper reports the environmental conditions of operating rooms performed for several years in the public hospitals of the Campania Region. METHODS: Investigation of environmental conditions of 162 operating theaters in Campania Region from January 2012 till July 2014 was conducted. Monitoring and analysis of physical and chemical parameters was done. The analysis of the results has been made considering specific standards suggested by national and international regulations. RESULTS: The study showed that 75% of the operating theaters presented normal values for microclimatic monitoring, while the 25% of the operating theaters had at least one parameter outside the limits. The monitoring of the anesthetics gases showed that in 9% of measurements of nitrous oxides and 4% of measurements of halogenated was not within the normal values

Sistem Informasi Pengambilan Kartu Ujian Mahasiswa Plus (Kum+) Berbasis Web

Kartu Ujian Mahasiswa adalah salah satu syarat mahasiswa untuk dapat mengikuti Ujian. Pengambilan Kartu Ujian Mahasiswa Plus (KUM+) merupakan sistem pengambilan kartu berbasis web. Namun, di Perguruan Tinggi Negeri maupun Swasta masih banyak yang belum menggunakan Sistem Informasi pengambilan Kartu Ujian Mahasiswa (KUM+) berbasis web, sehingga pengambilan Kartu Ujian Mahasiswa (KUM) masih dilakukan dengan cara manual. Proses pengambilan KUM dengan cara manual dirasa masih kurang efektif karena mahasiswa harus mengantri dalam waktu yang lama dan juga harus datang ke kampus langsung untuk mengisi form pengambilan kartu ujian mahasiswa. Penelitan ini bertujuan untuk menghasilkan Sitem Informasi Pengambilan Kartu Ujian Mahasiswa (KUM+) Berbasis Web. Sehingga dapat memudahkan mahasiswa dalam proses pengambilan kartu ujian mahasiswa tanpa harus datang mengantri di kampus, juga memudahkan bagi pihak kampus dalam menginput jadwal dan tidak lagi mencetak kartu ujian. Sistem ini dirancang menggunakan Bahasa pemprograman Processing Hypertext Programming (PHP). Metode penelitian ini menggunakan metode pengumpulan data melalui wawancara, observasi, studi pustaka dan metode perancangan perangkat lunak menggunakan metode Object Oriented Analysis and Design (OOAD)