Polytechnic Commerce Students Personality Factors In Relations To Their Preparedness Towards Workplace

Malaysian Polytechnic students joining the workforce are expected to be highly educated, have good personality and well prepared. Employees’ personality have great impact on their behavior and performance at the workplace. Therefore knowledge of individual personality can lead to a more effective human resource management. Over the years, due to Malaysian economic growth, the workplace has undergone significant changes in the sense that workers need to prepare themselves with technical skills and good personality in order to be successful. The purpose of the study was to investigate if there was any positive significant relationship between commerce students personality factors with their preparedness towards workplace. It was hypothesized that students with high self-esteem self-monitoring and locus of control would have performed better in terms of industrial training performance, academic achievement and perceived ability to understand and perform at workplace. The methodological approach was systematic random sampling using a structured, 68 items questionnaire which was distributed to 252 marketing, accounting and business students at the six polytechnics in Malaysia. 199 questionnaires were returned and analyzed. The independent variables (self-esteem, self-monitoring, locus of control) and the dependent variables (ability, academic performance and industrial training performance) were analyzed using Pearson correlations coefficient and Stepwise regression methods in the SPSS. It was found that there was a positive significant relationship between self-monitoring and students perceived ability to understand and perform at the workplace. However there was no significant relationship between students self-esteem and locus of control with their preparedness towards workplace. Commerce students need self-monitoring in their sales and marketing tasks in order to be successful in the heterogeneous market environment in Malaysia. Personality factors like self-esteem, self-monitoring and locus control can be developed in students by proper training. It was recommended that further research on this subject be conducted with larger sample size and by taking into consideration of other factors such as teaching methods, length of training and the relevancy of course contents

Kegagalan perkhidmatan: Implikasi kepada usahawan dalam industri perkhidmatan

Kualiti perkhidntatan telah menjadi pembolehubah yang sangat strategic dalam usaha organisasi untuk memuaskan dan mengekalkan pelanggan. la juga telah menjadi tonggak kepuasan pengguna, lantaran firma ingin menonjolkan ciri perkhidmatan mereka yang berbeza supaya dapat bersaing dalam pasaran kini. Walau bagaimana gigih sekali pun usaha yang dijalankan oleh firma perkhidmatan, kegagalan perkhidmatan kadang-kadang terjadi juga. Kegagalan tersebut dapat dilihat berlaku semasa proses perkhidmatan atau hasilnya, seperti: (a).kegagalan pemberian perkhidmatan, (b).tindakbalas pekerja terhadap keperluan dan permintaan pelanggan dan (c).tindakan pekerja pekhidmatan yang tidak diminta dan tidak diduga. Oleh kerana kualiti perkhidmatan adalah syarat kepada kepuasan pelanggan, kegagalan perkhidmatan mestilah ditangani untuk memuaskan dan mengekalkan pelanggan. Sekiranya kegagalan perkhidmatan tidak dipulihkan, ia menyebabkan pelanggan tidak puashati dan mereka beralih kepada pesaing. Disamping itu kebanyakan ketidakpuasan hati pelanggan adalah berpunca dari cara usaha pemulihan itu ditangani. Dengan menggunakan pendekatan Peristiwa Kritikal, kajian ini cuba untuk mengenal pasti sebab, jenis dan tahap kerosakannya sesuatu kegagalan itu, implikasinya kepada usahawan pelancongun serta usaha-usaha untuk membentuk strategi pemulihan dariperspektif pemasaran. Kajian ini dijalankan dalam industri pengangkutan awam, restoran dan hotel di Malaysia. Data dikumpul dengan menemuduga para pelanggan perkhidmatan tersebut. Dari 26 temuduga, 5 pelanggan restoran berpuashati dengan servis yang diterima, manakala 21 lagi tidak puashati. Bagi perkhidmatan pengangkutan 51 pelanggan telah ditemuduga. Sembilan berpuashati dan 42 tidak berpuashati. Untuk hotel pula dari 136 pelanggan, hanya 57 sahaja yang berpuashati dan 76 pelanggan sangat tidak berpuashati dengan perkhidmatan yang diberikan.Implikasi kajian seterusnya dibincang dan langkah-langkah pemulihan kegagalan servis dicadangkan

How Accounting Students Perceived Towards Teamwork Skills

This study mainly research on soft skills pertaining Teamwork Skills. The main objective of this paper is to examine the relationship among all six dimensions of teamwork skills (coordination, decision making, leadership, interpersonal skills, adaptability and communication). Furthermore, the study is to investigate the different of perception toward teamwork skills (coordination, decision making, leadership, interpersonal skills, adaptability and communication) among final year accounting students. The study also shows main top important skills which are accounting knowledge, professionalism, oral communication, problem solving, time management, auditing, ability to memorize, work well with others, written communication, leadership ability, computers, economic, and the last is business law. In addition, the study shows the inter-correlation between six dimensions ranged from 0.836 to 0.943. The results also show a significant difference between female and male for leadership and adaptability. Finally, the findings are discussed to recommend in improving education curricular in university and educations institutional

The relationship using high technology and the success of entrepreneurs in Malaysia

The research objectives is to establish the most likely factors responsible for the aquaculture entrepreneurs’ success in catching of fresh water fish.The research design refers to quantitative research that addresses research objective through empirical assessments.Data for assessing the success factors were collected via a random sampling survey of 105 respondents through site visits in the state of Selangor, Malaysia.Findings from the survey revealed that majority of the entrepreneurs are Malays and technology is an important factor in increasing the production and enhancing the success in catching fresh water fish

Service recovery strategy and customer satisfaction in higher education

This study reports customer recovery satisfaction in educational settings. Most of previous research has been conducted in banks, restaurants and hotels but none of those were from educational context. There has been keen interest in customer recovery satisfaction recently. During the service encounter, customers witnessed the dyadic interactions and experienced the moments of truth. The parties involved are customers, service providers, the physical environment of the service organization and the failure atonement. Despite the best efforts made by the service firms, service failures are inevitable. When service fails, the dissatisfied customers defect to competitors thereby firms loses business, suffer bad word of mouth and grudges. Service firms should recover. It was hypothesized that communications, explanation, feedback, empowerment, tangible, speed and atonement would influence customer recovery satisfaction. It was also hypothesized that organizational climate would moderate the relationship. Data for the study was collected from randomly sampled 103 post-graduate students in a public university in Malaysia using structured questionnaire. Analysis showed that tangible, communication, feedback, and atonement, have positive significant relationship with customer retention as they were enhanced by the organizational climate, as much as, 14.7%, 14.5%, 15% and 15.7% respectively. It was also found that these four variables predicted to contribute 10.7%, to the customer retention rate. Recommendations for further research were also discussed

Socialization related learning among new staff in Malaysian secondary schools

Organizational culture is closely related to the socialization process that occurs in organizations. The purpose of this study is to investigate the socialization related learning process among new staff in secondary schools in Peninsular Malaysia. Respondents consist of new school staff categorized as graduate teachers, non-graduate teachers and support staff. The questionnaire was used to investigate the level of learning related to the socialization process among school staff. Four major elements of the socialization related learning are discussed. They include job knowledge, acculturation towards the job and organization, establishing relationship and socialization related learning satisfaction. The finding of this study shows that the level of each element of socialization related learning among the staff was moderate, mean score between 3.3 - 4.01. The one-way ANOVA and t-test that were used to investigate the difference among the four elements in terms of job categories, past experiences, current experience, gender, type of schools and location shows significant differences for most of the elements. The study concluded that the level of socialization related learning among new staff is satisfactory. The study implicated that the level needs to be improved especially for staff from the non-graduate and supporting group which recorded a mean lower mean

The moderating effect of electronic strategy (e-strategy) on the relationship between perceived usefullness and the intention to adopt online banking in Malaysia

Strategy is an important element in enhancing management competitiveness which directly influences firm performance. Therefore, contemporary business environments which are driven by technology require urgent and sustained attention by firms seeking to enhance their competitiveness. Simply put, technology is the tool through which a firm’s strategy is achieved. Online banking is an example of a technology driven business environment. It is therefore important for the banks who offer this service to understand that the strategy they adopt influences the uptake of the service being offered. The level of adoption of online banking is an indication of the success of the strategy that has been adopted by banks. Consumer perception of the service has a strong influence on its actual usage. This study has used the perceived usefulness (PU) and behavioural intention to adopt (ADO) construct from the technology adoption model and the e-strategy construct to study online banking adoption in Malaysia. The moderation effect of e-strategy on the relationship between PU and ADO was examined. To achieve this, a random sampling of urban residents in the cities Ipoh, Georgetown, Alor Setar and Kangar in Malaysia was used. A total of 2560 questionnaires were distributed but only 360 usable questionnaires were received. The analysis was conducted by using SPSS 24 and Hayes SPSS process macro. From the analysis that was conducted it was found that e-strategy had a positively significant moderating effect on the perceived usefulness of adopting online banking by the consumer. The study found that e-strategy had a stronger effect on PU when applied effectively by banks. The study therefore confirms the hypothesis that the element of strategy influences online banking adoption rates in Malaysia

The Effect of Emotional Intelligence and Job Stress on the Teaching Effectiveness among Malaysia Polytechnic Lecturers

This study aimed to find out the effect emotional intelligence (EI) and job stress (JS) on the teaching effectiveness (TE) among Malaysia Polytechnic lecturers. That research considers the development of a measurement instrument of EI, JS and TE based on lecture

Relationship Between Occupational Stress and Job Satisfaction: An Empirical Study in Malaysia

This study was conducted to measure the effect of occupational stress on job satisfaction using 80 usable questionnaires gathered from academic employees in private institutions of higher learning in Kuching City, Malaysia. Exploratory factor analysis and confirmatory factor analysis were used to assess the survey questionnaire data and found that the measurement scales met the acceptable standards of validity and reliability analyses. Next, a stepwise regression analysis was used to test the research hypotheses and the outcomes of this regression analysis showed two important findings: first, physiological stress significantly correlated with job satisfaction. Second, psychological stress insignificantly correlated with job satisfaction. This result demonstrates that level of physiological stress has increased job satisfaction, and level of psychological stress had not decreased job satisfaction. Further, the study confirms that occupational stress does act as a partial determinant of job satisfaction in the stress models of the organizational sector sample. In addition, implications and discussion are elaborated.physiological stress, psychological stress, occupational stress, job satisfaction