Preservation of cultural heritage in Malaysia: An insight of The National Heritage Act 2005

The National Heritage Act 2005, the only specific statute on the preservation of cultural heritage is seen to have given a narrow definition and scope of cultural heritage; unlike the broad scope of cultural heritage given by authors. The differentiation between ‘Heritage’ and ‘National Heritage’ in the National Heritage Act 2005 is provided in the Act and due to limited literatures on the legal aspects of the administration of cultural heritage it is timely that the administration of cultural heritage is disclosed. Apart from focusing on the issue of scope of cultural heritage in Malaysia, this paper highlights the significant role of the Commissioner of Cultural Heritage in the Act and emphasises that it should be properly exercised. The absence of archaeological impact assessment and the kind of protection provided to the listed item or objects in the Register are also points highlighted in this paper. The paper concludes with the recommendation that Malaysia should move towards a more active participation in various international conventions relating to preservation of cultural heritage

Tadbir urus universiti awam di Malaysia pascapindaan Akta Universiti dan Kolej Universiti 2009

Kerajaan telah mengambil langkah progresif apabila membawa cadangan pindaan Akta Universiti dan Kolej Universiti 1971 [Akta 30] ke Parlimen pada akhir tahun 2008 yang kemudiannya diluluskan dan dikuatkuasakan pada 1 Februari 2009. Kajian ini bertujuan meneliti perubahan-perubahan yang dibawa oleh pindaan Akta 30 tersebut dan kesannya kepada tadbir urus universiti awam hingga ke hari ini. Kajian ini berbentuk kualitatif menggunapakai kaedah kajian perundangan dengan reka bentuk sejarah perundangan dan perbandingan melalui pendekatan kajian perpustakaan. Dapatan menunjukkan bahawa pindaan Akta 30 tahun 2009 telah membawa perubahan yang signifikan kepada tadbir urus dan autonomi universiti serta kebajikan dan hak asasi pekerja dan pelajar universiti. Kajian ini akan membolehkan masyarakat mengetahui evolusi perubahan dasar kerajaan dalam sektor pendidikan tinggi, dan boleh menjadi sumber rujukan kepada pentadbir dan pembuat dasar bagi menambah baik tadbir urus dan autonomi universiti awam sedia ada

Prevalence, associated factors and outcomes of pressure injuries in adult intensive care unit patients: the DecubICUs study

Funder: European Society of Intensive Care Medicine; doi: http://dx.doi.org/10.13039/501100013347Funder: Flemish Society for Critical Care NursesAbstract: Purpose: Intensive care unit (ICU) patients are particularly susceptible to developing pressure injuries. Epidemiologic data is however unavailable. We aimed to provide an international picture of the extent of pressure injuries and factors associated with ICU-acquired pressure injuries in adult ICU patients. Methods: International 1-day point-prevalence study; follow-up for outcome assessment until hospital discharge (maximum 12 weeks). Factors associated with ICU-acquired pressure injury and hospital mortality were assessed by generalised linear mixed-effects regression analysis. Results: Data from 13,254 patients in 1117 ICUs (90 countries) revealed 6747 pressure injuries; 3997 (59.2%) were ICU-acquired. Overall prevalence was 26.6% (95% confidence interval [CI] 25.9–27.3). ICU-acquired prevalence was 16.2% (95% CI 15.6–16.8). Sacrum (37%) and heels (19.5%) were most affected. Factors independently associated with ICU-acquired pressure injuries were older age, male sex, being underweight, emergency surgery, higher Simplified Acute Physiology Score II, Braden score 3 days, comorbidities (chronic obstructive pulmonary disease, immunodeficiency), organ support (renal replacement, mechanical ventilation on ICU admission), and being in a low or lower-middle income-economy. Gradually increasing associations with mortality were identified for increasing severity of pressure injury: stage I (odds ratio [OR] 1.5; 95% CI 1.2–1.8), stage II (OR 1.6; 95% CI 1.4–1.9), and stage III or worse (OR 2.8; 95% CI 2.3–3.3). Conclusion: Pressure injuries are common in adult ICU patients. ICU-acquired pressure injuries are associated with mainly intrinsic factors and mortality. Optimal care standards, increased awareness, appropriate resource allocation, and further research into optimal prevention are pivotal to tackle this important patient safety threat

Correction to: Prevalence, associated factors and outcomes of pressure injuries in adult intensive care unit patients: the DecubICUs study

The original version of this article unfortunately contained a mistake

Prevalence, associated factors and outcomes of pressure injuries in adult intensive care unit patients: the DecubICUs study

Funder: European Society of Intensive Care Medicine; doi: http://dx.doi.org/10.13039/501100013347Funder: Flemish Society for Critical Care NursesAbstract: Purpose: Intensive care unit (ICU) patients are particularly susceptible to developing pressure injuries. Epidemiologic data is however unavailable. We aimed to provide an international picture of the extent of pressure injuries and factors associated with ICU-acquired pressure injuries in adult ICU patients. Methods: International 1-day point-prevalence study; follow-up for outcome assessment until hospital discharge (maximum 12 weeks). Factors associated with ICU-acquired pressure injury and hospital mortality were assessed by generalised linear mixed-effects regression analysis. Results: Data from 13,254 patients in 1117 ICUs (90 countries) revealed 6747 pressure injuries; 3997 (59.2%) were ICU-acquired. Overall prevalence was 26.6% (95% confidence interval [CI] 25.9–27.3). ICU-acquired prevalence was 16.2% (95% CI 15.6–16.8). Sacrum (37%) and heels (19.5%) were most affected. Factors independently associated with ICU-acquired pressure injuries were older age, male sex, being underweight, emergency surgery, higher Simplified Acute Physiology Score II, Braden score 3 days, comorbidities (chronic obstructive pulmonary disease, immunodeficiency), organ support (renal replacement, mechanical ventilation on ICU admission), and being in a low or lower-middle income-economy. Gradually increasing associations with mortality were identified for increasing severity of pressure injury: stage I (odds ratio [OR] 1.5; 95% CI 1.2–1.8), stage II (OR 1.6; 95% CI 1.4–1.9), and stage III or worse (OR 2.8; 95% CI 2.3–3.3). Conclusion: Pressure injuries are common in adult ICU patients. ICU-acquired pressure injuries are associated with mainly intrinsic factors and mortality. Optimal care standards, increased awareness, appropriate resource allocation, and further research into optimal prevention are pivotal to tackle this important patient safety threat

Customer churn prediction using machine learning: A Malaysian telecommunication industry case study

Customer churn is a term that refers to the rate at which customers leave a business. It is affected by customer churn determinants, both directly and indirectly. Churn could be due to various factors, including switching to a competitor, cancelling their subscription due to poor customer service, or discontinuing all contact with a brand due to insufficient touchpoints. Long-term relationships with customers are more effective than trying to attract new customers. A 95% increase follows a rise of 5% in customer satisfaction in sales. By analysing past behaviour, service providers will anticipate future revenue. This study examined which variables in the telecommunication datasets influence customer churn in Malaysia's telecommunication industry. This study aims to identify the factors behind customer churn and propose a framework for the telecommunications industry. This study applied data mining techniques to a Net Promoter Score (NPS) dataset from a Malaysian telecommunications company in September 2019 and September 2020. It analysed 7755 records with 30 fields to determine which variables were significant for the churn prediction framework. Furthermore, the correlation between variables was considered. Using Logistic Regression, Linear Discriminant Analysis, K-Nearest Neighbours Classifier, Classification and Regression Trees, Gaussian Naive Bayes, and Support Vector Machine, this study developed an integrated NPS churn prediction framework for customer churn using 23 variables. Customer churn is elevated for customers with a low NPS score. The results conclude that the Classification and Regression Tree (CART) is the most accurate for predicting churn (98%). This study is prohibited from accessing personal customer information under Malaysia's data protection policy

CD137-Ligand induced apoptosis in peripheral blood mononuclear cells (PBMCs)

Ph.DDOCTOR OF PHILOSOPH

Kajian undang-undang tadbir urus universiti bagi pembangunan masyarakat Malaysia

Akta Universiti dan Kolej Universiti 1971 [Akta 30] merupakan akta utama yang mengawal selia penubuhan universiti-universiti awam di Malaysia sejak tahun 1971. Sebelum berkuatkuasanya Akta 30, universiti tunggal di Persekutuan Tanah Melayu iaitu Universiti Malaya di kawal oleh Akta Universiti Malaya 1961 [Akta No. 44/1961] dan Ordinan No. 74 (Kuasa-Kuasa Perlu) Darurat 1971 [Ordinan 74]. Kajian ini bertujuan meneliti tadbir urus universiti di bawah tiga kerangka akta berbeza dan seterusnya memberi cadangan penambahbaikan. Kajian ini berbentuk kualitatif menggunapakai kaedah kajian perundangan dengan reka bentuk sejarah perundangan dan perbandingan melalui pendekatan kajian perpustakaan. Dapatan menunjukkan bahawameskipun pindaan Akta 30 tahun 1996 bertujuan menjadikan tadbir urus universiti bertambah efisien menerusi pengkorporatan universiti, namun, reformasi yang dilaksanakan bukan sahaja tidak dapat mengembalikan autonomi kepada universiti bahkan telah meningkatkan kawalan kerajaan ke atas universiti. Kajian ini akan membolehkan masyarakat, mahasiswa, ahli akademik, pentadbir dan penggubal dasar memahamikerangka perundangan yang mengawal selia tadbir urus universiti awam daritahun 1961 sehingga 1996 dan kesannya kepada masyarakat dan negara. Kajian ini mencadangkan bahawa jika kerajaan benar-benar serius ingin mengembalikan autonomi kepada universiti, Akta 30 perlu dipinda menggunakan Akta No. 44/1961 dan kerangka perundangan universiti luar negara sebagai penanda aras

A Proposed Cloud Based Solution for Customer Satisfaction in Telecommunication Industry

Research demonstrates that the success of a service provider does not rely solely on sales volume but also in retaining existing customers. This research aims to propose a conceptual framework for improving customer satisfaction and thus facilitate service providers in retaining existing customers, specifically in the telecommunication industry in Malaysia. The Malaysian telecommunication and broadband industry is continuing growing each year and the demand for a better service and customer experience is increasing. All providers fight against each other to provide competitive packages with a good pricing plan. There are about 87% Internet users and 118% broadband penetration rate in Malaysia. It is not only good pricing plan that should be offered, it is crucial to know how to maintain the existing subscriber and to gain more trust among customers for increasing new subscribers. The main goal is to create better understanding of customer buying habits, good interaction (reactions or responses to something/helpful returned information) given during customer service and good experience during subscribing the product or services. A cloud-based customer support solution will be designed based on the proposed framework in order to offer a high quality service which satisfies customers in the said industry. Hence, this research focuses customer loyalty and retention marketing. Focus group study will be conducted to identify key determinants which influence customer satisfaction, followed by a survey and statistical analysis in order to determine the relationship between customer satisfaction (effect), existing services and customer experience (cause). The participants for this research will be obtained from one of the leading and largest broadband service provider in Malaysia – Telekom Malaysia (TM (M)) Berhad. As an empirical study, data of customer feedback about faulty restoration will be obtained from Voice of Customer (VOC) using questionnaire from a conducted survey. By providing a cloud-based customer support solution, it is believed that the customer satisfaction level will be lifted and negative feedback will be reduced

Customer Churn Prediction For Telecommunication Industry: A Malaysian Case Study

Numerous businesses are concerned about customer churn, particularly in the telecommunications industry. Customer churn happens when a customer changes service